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Wren Kitchens Reviews Summary
Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.
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Wren did exactly what it said on their advertising bill board and from designer to quotation to delivery dates for units and Quartz installation it all went smoothly-like a storm free cruise!
I had a good experience from start to finish and was kept up to date. The app came in handy, giving total cost etc. along with the design of the finished kitchen. Very happy.
Thank you for leaving a fantastic review, Sandra.
I'm delighted you felt supported and informed at every stage of your journey with us - your new kitchen sounds lovely!
Anastasia
It was perfect from start to finish the whole process with wren kitchens was really good
Thank you for leaving a 5 star review, Cathy - your fantastic feedback is so appreciated!
Anastasia
Great experience. Would highly recommend. Aftercare is brilliant too. Love my new kitchen.
Thank you for those 5 stars, Shak - your new kitchen sounds stunning!
Anastasia
Although we had done quite a lot of planning before visiting the showroom, we found that the input from the design team was really helpful. We ended up with exactly what we wanted.
Thank you for leaving a wonderful review, Tony.
I'm so pleased that your designer was able to create a plan perfect for your requirements - that really is lovely to hear.
Anastasia
Amazing sales person listened to everything we wanted. Kitchen fitter was brilliant even helped do extra ittle jobs aswell.
Thank you for leaving a fantastic review, Jane - your 5 star feedback is so appreciated!
Anastasia
I had several problems with the installation. First the stove wouldn't fit in the opening, next I had the wrong size sink, they said it would be at least a week before they could get back to install the new one. Then there was the mess they left behind, besides the pile of cardboard they left in my living room, there were hand and finger prints all over the new cabinets and ceiling, also wood chips in the drawers and cabinets. So I talked to corporate customer satisfaction and was told the installers would call me " nope" never happened. Then I called the store manager in Wilkes Barre Pa where I bought it he said he'd take care of it "nope" never happened. So I ended up hiring someone to finish the job. Oh and did I mention that I was supposed to get a bullnose countertop and did not, I got a flat one. So in the if you're considering getting a Wren kitchen DON'T do it. Run away as fast as you can.
Never by a Wren Kitchen when doing a extension - They talk you into locking prices up and send surveyors around afterwards but then it all comes back to agreements made before extensions are done - Kitchen is not per diagram - Cany believe how many Wren calls etc were made but in the end kicthen is shorter than planned and they wont do anything but offer £70 back - Whole kitchen extension look as gone as eating the breakfast bar is still in old kitchen than new extension and £70 offered on Top of the range kitchen
Thank you for leaving a review, Claire.
I'm sorry that you feel unhappy with your Wren journey so far.
I can see from your order notes that you're currently in touch with our Customer Care team - I'd advise that you please continue to liaise with them regarding this issue.
Regards,
Anastasia
Thank you for those 5 stars, Andrew - I hope your new kitchen provides lots of lovely memories!
Anastasia
Thank you for leaving a wonderful review, Ian - your 5 star feedback is so appreciated!
Anastasia
The service I received was good, from the design to installation. The installation team were fantastic, they checked with me throughout to make sure i was happy with what they were doing
Thank you for leaving a 5 star review, Diana.
I'm so pleased that your entire project has been a positive experience, with great communication at every stage - I hope you're enjoying your beautiful new space!
Anastasia
Excellent, from the first time we visited the Edinburgh branch. The staff were so friendly and helpful. Gordon the kitchen planner is a credit to the company. Great knowledge.
Thank you for leaving an outstanding review, Gwen.
I'm delighted that you had such an inspiring experience at our Edinburgh showroom with your designer Gordon - your fantastic feedback is so appreciated!
Anastasia
We visited the Exeter store and met with Ben the kitchen designer, he couldn't have been more helpful in designing our beautiful kitchen and going through all the different designs / appliances etc with us, at no point did we feel pressured, just pure customer based satisfaction.
8 weeks on and we now have our dream kitchen fitted by their approved installers, the whole process from design / delivery of the kitchen and the installation process couldn't have been any better. Its been a pure pleasure buying from Wren and can't fault their service in anyway
Thank you for leaving a brilliant review, Gavin.
I'm delighted that Ben provided such a thoughtful design experience, and it's great to hear how supported you felt at every stage of your journey with us - I hope you're enjoying your beautiful new kitchen!
Anastasia
Started nice before they received deposit. After deposit been paid they ignore you when contacted. When I decided to cancel contract ( in terms and condition clearly states that up to 28 days before delivery date it is your right to do it) they pretend not to hear you and don't respond to your request, like they are waiting for time to pass that cool off period (28 days before date of delivery) to take your money.
And please don't give my generic response that you will investigate just cancel the contract.
Thanks for leaving a review, Adrian.
I'm sorry that you feel unhappy with your Wren journey so far.
I've forwarded your comments to your local showroom and customer care management teams and asked that they investigate. You will be contacted directly in due course.
Regards,
Anastasia
From day one we were looked after giving us help, guidance and their patience. Yes we had one or two hiccups with delivery but it was rectified very quickly, installation was great and it looks fantastic.
Thank you for leaving a 5 star review, Paul.
I'm so pleased that your experience with us has been as stress-free as possible, and it's great to hear that any issues you encountered could be easily resolved - your new kitchen sounds stunning!
Anastasia
Wren made the whole process easy from start to finish.
All of the staff involved were professional and helpful.
Thank you for leaving a fantastic review, Edward.
It's a joy to read your 5 star feedback - I hope your new kitchen provides lots of lovely memories!
Anastasia
Good experience throughout, from initial design to installation.
No problems at all
Thank you for leaving a brilliant review, Nige.
I'm delighted that your entire project has been a positive experience - I hope your new space provides lots of lovely memories!
Anastasia
Just love my kitchen.arrived on date expected Amazing quality great selection to see in showroom. Very helpful staff.But most of all very good prices I would highly recommend to anyone thinking about a new kitchen go to WRENS. I Recommend my daughter but when she saw mine she loved it.Her kitchen gets done in July.Thank you Wrens.
Thank you for leaving a 5 star review, Mary.
I'm delighted that your experience with us has been as enjoyable as possible from start to finish, and it's lovely to hear that you recommended your daughter - I hope her kitchen project goes wonderfully!
Anastasia
Thank you for leaving a 5 star review, Mick - your fantastic feedback is so appreciated!
Anastasia
There was much to like about Wren's service. Good communication and advice in the early stages and opportunities to make changes as necessary. The fit undertaken by Wren was reasonably straightforward and we are happy with the end product. But the fitter had advised that additional materials were required which were not ordered and therefore not provided at the time. This has led to significant delays in getting the extra materials provided and fitters back to complete the work. There was also some effort needed to persuade Wren to agree to remove waste from the site for a second time which could have been avoided had the work been undertaken as originally programmed.
Thank you for leaving a review, John.
I'm sorry to hear that you feel unhappy with some aspects of your Wren journey - your feedback regarding these issues is appreciated, and has been noted.
If there are any outstanding problems that you'd like to discuss, please send your order details and more information to [email protected].
Regards,
Anastasia
From the business
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a wonderful review, Geoffrey.
I'm so pleased that your experience with us has been positive from start to finish - that really is lovely to hear.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia