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WorldSIM

2.8

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WorldSIM Reviews Summary

The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
50
value
49
shipping
38
returns
27
quality
48

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Dominic W.
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Great service
November 3, 2018

Just had a great service from Daniel at WorldSIM to help me purchase a world travel sim. Would highly recommend.

Date of experience: November 1, 2018
Mexico
1 review
0 helpful votes
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I use my sim in Europe and South America and it works nice I'll recomend that. World Sim has an excellent costumer service Annie help me a lot

Date of experience: October 31, 2018
Hawaii
1 review
0 helpful votes
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TERRIBLE
October 31, 2018

They sent me a unit in Spanish, my language is English and will not send me a return label. They finally say they'll refund me. That's been 3 weeks. No credit thus far. If you're lucky your order will be correct, but if not, don't expect any customer service.

Date of experience: October 31, 2018
WorldSIM A. — WorldSIM Rep
over a year old

Hi Todd,

We are extremely sorry for the inconvenience caused! The device language is English by default, but we regret that you received it in a different language. However it can be changed from device setting option easily. Would you please email us with the order number at [email protected] so that we can look into it? We look forward speaking with you and resolve the issue. Your cooperation in this regard would be highly appreciated.

Can you also kindly share the Order Id with us? We will at once discuss the matter of 3 weeks delay with our refund department. We hope you will give us another chance to solve the issue. Awaiting your reply in earnest.

Regards,
WorldSIM Support

Arkansas
1 review
0 helpful votes
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Good service
November 2, 2018

I bought SIM card online with help by Daniel today 10/31/18.
Service was nice and simple. I had good discount too.
I am customer this company with 2015. I have used SIM'S cards for my family around the world ( Russia, Kazakhstan, UK, Ireland, Germany, Italy, France) anr I had no problem at all.
Thank you.
Sergey Alexandrov

Date of experience: October 31, 2018
Italy
1 review
0 helpful votes
Follow Domenico S.
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Thanks Annie - fast reply and complete information. All information are clear and chat comunication very effective

Date of experience: October 31, 2018
South Africa
1 review
0 helpful votes
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Very good online advice
November 2, 2018

I spoke(wrote) online to Daniel. He gave me quick and sensible advice, telling me what I wanted to know. He was very helpful.

Date of experience: October 31, 2018
Portugal
1 review
0 helpful votes
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Support from Ethan!
November 2, 2018

Ethan has given great support!
Thanks for the patience by me being a new comer.
Just great!
Cheers

Date of experience: October 31, 2018
Azerbaijan
1 review
0 helpful votes
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NANCY is great in her job she walks me through the process and she is kindly answering all sort of questions

Date of experience: October 31, 2018
Kenya
1 review
0 helpful votes
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Excellent support
November 2, 2018

Thanks to Daniel and Nancy! These are wonderful flawless IT support staff. I hope to meet them again next time I am online!

Date of experience: October 31, 2018
India
1 review
0 helpful votes
Follow Sameer K.
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Thanks for your great service Annie.
Glad to have my new worldsim card today.
Thanks again for your assistance.
Sameer Kale

Date of experience: October 31, 2018
Nigeria
1 review
0 helpful votes
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Contacted worldsim customer service online and was connected to Nancy.
Nancy was so polite and helpful

Date of experience: October 31, 2018
Pakistan
1 review
0 helpful votes
Follow Tariq K.
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Annie, you'r support was reall fake. I still didnt get my order delivered. You have ruined my trust. Where is my order number why your customer support not addressing my issue? Your CS says it was delivered and signed then it must have used it. I can see the numbers are not used it means they don't reach to the original buyer. You should address my issue on serious note.

Date of experience: October 30, 2018
TZ
1 review
0 helpful votes
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Problems in holidays
November 1, 2018

I had problems with my mobile, needed my PUK far away from home, chat with Daniel helped to solve the problem in 5 minutes, thanks! Great service!

Date of experience: October 30, 2018
GB
1 review
0 helpful votes
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Just received excellent service from Daniel at WorldSIM to help me purchase a data bundle for my upcoming trip

Date of experience: October 30, 2018
GB
1 review
0 helpful votes
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Daniel was really helpful. I wanted to do what looked like a simple thing (changing my e-mail address) but the website was not too user-friendly. I went for the Live Chat option and Daniel quickly sorted it out for me. Thank you.

Date of experience: October 30, 2018
1 review
0 helpful votes
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Nice service from Annie
November 1, 2018

It has been nice using Worldsim so far so good i have really enjoyed using it. And it was really good to deal with Annie

Date of experience: October 30, 2018
Minnesota
1 review
0 helpful votes
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Thanks Daniel
October 30, 2018

Thank You DANIEL
I received my sim cards. Thank you for placing the order. Activated the sim & it works perfect. Thank you

Date of experience: October 29, 2018
India
1 review
0 helpful votes
Follow Sameer K.
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Thanks Nancy for sort out my present issue of worldsim number. I had this issue and how you solved it soon that really matters for me. Many thanks Nancy once again. Sameer Kale

Date of experience: October 29, 2018
GB
1 review
0 helpful votes
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Contacted worldsim customer service online and was connected to Nancy.
Nancy was so polite and helpful. She knew most of my questions before I even asked them.
I'm so please now because my worldsim account is up and running great...
Thanks to Nancy.
Whenever I have any issues with my worldsim service I will always ask for Nancy.

Date of experience: October 29, 2018
Malaysia
1 review
0 helpful votes
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I ordered a sim card together with a mobile Wifi and got it within a week from UK to Malaysia.
The online support by Daniel was really good and very helpful.

Date of experience: October 29, 2018

From the business

WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.