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The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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Just had a great service from Daniel at WorldSIM to help me purchase a world travel sim. Would highly recommend.
I use my sim in Europe and South America and it works nice I'll recomend that. World Sim has an excellent costumer service Annie help me a lot
They sent me a unit in Spanish, my language is English and will not send me a return label. They finally say they'll refund me. That's been 3 weeks. No credit thus far. If you're lucky your order will be correct, but if not, don't expect any customer service.
I bought SIM card online with help by Daniel today 10/31/18.
Service was nice and simple. I had good discount too.
I am customer this company with 2015. I have used SIM'S cards for my family around the world ( Russia, Kazakhstan, UK, Ireland, Germany, Italy, France) anr I had no problem at all.
Thank you.
Sergey Alexandrov
Thanks Annie - fast reply and complete information. All information are clear and chat comunication very effective
I spoke(wrote) online to Daniel. He gave me quick and sensible advice, telling me what I wanted to know. He was very helpful.
Ethan has given great support!
Thanks for the patience by me being a new comer.
Just great!
Cheers
NANCY is great in her job she walks me through the process and she is kindly answering all sort of questions
Thanks to Daniel and Nancy! These are wonderful flawless IT support staff. I hope to meet them again next time I am online!
Thanks for your great service Annie.
Glad to have my new worldsim card today.
Thanks again for your assistance.
Sameer Kale
Contacted worldsim customer service online and was connected to Nancy.
Nancy was so polite and helpful
Annie, you'r support was reall fake. I still didnt get my order delivered. You have ruined my trust. Where is my order number why your customer support not addressing my issue? Your CS says it was delivered and signed then it must have used it. I can see the numbers are not used it means they don't reach to the original buyer. You should address my issue on serious note.
I had problems with my mobile, needed my PUK far away from home, chat with Daniel helped to solve the problem in 5 minutes, thanks! Great service!
Just received excellent service from Daniel at WorldSIM to help me purchase a data bundle for my upcoming trip
Daniel was really helpful. I wanted to do what looked like a simple thing (changing my e-mail address) but the website was not too user-friendly. I went for the Live Chat option and Daniel quickly sorted it out for me. Thank you.
It has been nice using Worldsim so far so good i have really enjoyed using it. And it was really good to deal with Annie
Thank You DANIEL
I received my sim cards. Thank you for placing the order. Activated the sim & it works perfect. Thank you
Thanks Nancy for sort out my present issue of worldsim number. I had this issue and how you solved it soon that really matters for me. Many thanks Nancy once again. Sameer Kale
Contacted worldsim customer service online and was connected to Nancy.
Nancy was so polite and helpful. She knew most of my questions before I even asked them.
I'm so please now because my worldsim account is up and running great...
Thanks to Nancy.
Whenever I have any issues with my worldsim service I will always ask for Nancy.
I ordered a sim card together with a mobile Wifi and got it within a week from UK to Malaysia.
The online support by Daniel was really good and very helpful.
Answer: Hello, Thank you for your query. Please note that customer service number +44 (0) 20 8819 2557 is active 24/7 and you can call this number any time. Sometimes it may take time to connect to the operator due to high call volume. In that case you can log into 24/7 chat service if you have any query or you can submit your query anytime here: https://accounts.worldsim.com/support/ticket_nc_new.aspx If your issue still persists or if you wish to report anything or if you have any suggestion you can also email to [email protected]. Kindly email us with your order number or the ticket number so that we can look into your issue asap. Thank you, WorldSIM support
Answer: To set up data, I believe you require to set the APN as mobiledata. And their return is around 2 weeks from the day you receive the product.
Answer: THey never answer and if they answer they just say we will solve your problem and they never do. Stay away from world sim card. They are cheeting. They just want you to buy the card and then no support. I have called and emailed and open case for 10 times.( i have 10mails) and their answer was " please test again and if there is a problem we are happy to assist you" thats it. No solution, no nothing. I cannot call UK numbers 0044. I have sent 10 emails, I lost money from my job because of the time tryting to connect with them and 2 weeks later, today the answer I received for my 10th email was Dear customer, Please re-test and share latest couple of examples if failed again to investigate this issue further. We will be delighted to assist you with any further queries that you may have. What do you think? It is worth giving their money to them? Definately not. Stay away and try to find other sim cards for calling. Travelsim, gocard, gosim, nowroming and others. STAY AWay people from WORLDSIM card
Answer: Dear Kaushikkumar S., Please share the ICCID number(mentioned on the back of the sim card). It should start with 89XXX and it must be 19 digits. We will share the number with you. You can join on on live chat by visiting our website: www.worldsim.com
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Hello, You can go with our products as we have coverage in Cuba.
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.


Hi Todd,
We are extremely sorry for the inconvenience caused! The device language is English by default, but we regret that you received it in a different language. However it can be changed from device setting option easily. Would you please email us with the order number at [email protected] so that we can look into it? We look forward speaking with you and resolve the issue. Your cooperation in this regard would be highly appreciated.
Can you also kindly share the Order Id with us? We will at once discuss the matter of 3 weeks delay with our refund department. We hope you will give us another chance to solve the issue. Awaiting your reply in earnest.
Regards,
WorldSIM Support