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WorldSIM Reviews Summary
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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Outstanding service and help line is always there to get you out of the mire. The descriptions of the products sometimes tend to gloss over the details, but this is also understandable on one page. Recommended
Awesome help from the online support. I knew nothing about the product and in minutes they helped me find any information i wanted. Especially a guy named Daniel was very friendly and useful! I would definitely recommend this company to friends and family!
Very prompt and professional reply. Quick on the answers throughout the conversation. Great user experience. Highly recommended. I was up and running in less than 2 minutes! Keep up the great work.
No single delay. Instant response and top up within seconds. The site is easy to access and the online chat staff quickly responded to my request
Great help with clear instructions and at nice speed. Helped fixing the problem very quick. Happy with the service and help
This was the first time I have done this top up and Allen's assistance and advice guided me easily through the process. Thank you Allen
World Sim to me happens to be the best because their staffs especially the online assistance platform are unique group of people when it comes to resolving issues both technical and network issues. Shawn was very helpful too
I was just looking over things for an upcoming trip. Didn't plan on purchasing any data bundle because my trip is not for another few weeks. I saw that a chat popped up and was greeted by Nancy. She was very helpful and let me know if I got the data bundle now, that I could activate at later date. She even gave me a discount code... that was a bonus... thanks Nancy.
We have used the WorldSim on holiday in Thailand without any issued. It was a live saver as a holiday must when travelling.
Rose has been great. I was having a bit of back and forth trying to understand a charge on a company SIM being used by a colleague and Rose cleared up my query so easily.
Thanks Rose!
I have been using worldsim for a while now, and I love it, very easy to stay in touch with family and friends on the road. I recommend it.
Their simcards work as advertised and if you have any problem at all, their customer services is just plain awesome. They will work with you till the problem has been solved, like Daniel just did. Great job.
As such Matt was quick and hepful, I was told by all representatives that I would be given atleast $25 talktime but ended up giving hardly $10. Very sad.
When I am shopping around international SIM and coming to the WorldSIM website, I chatted with Annie, she helped my for the information of Terms of Service of my purchased international SIM. I need to use the SIM at least once a year to keep my number and keep my credit. I am in US and get additional US number. The direct calling feature is important for my alarm system out going voice message (call back SIM does not work for alarm system). I will say that WorldSIM provides better Terms of Service then some of other SIM vendors. I am considering to buy another one for my car GPS tracker.
My World SIM arrived today. It does work and I do have some credit. But there is no customer service option that works. Just nothing. I am supposed to be able to call free by dialing 190 or 154 from my handset. Neither of these work. The UK customer service number on their website and on e-mails is *******2557. This is not valid number, if I ring it it just cuts out. Their instant chat is just a useless bot, no help at all. I filled in an enquiry form saying that *******2557 was not a valid number and I got an instant reply telling me to ring *******2557! I sent a FB message saying I could not get in contact and got an instance response telling me to use instant chat or ring *******2557. All in all terrible, utterly terible - it is going in the bin. Do not be fooled like me.
Hello John,
Please don't be disheartened. Our entire servers are undergoing a critical security up-gradation that has long been pending. This actions is required to ensure the security of our customers.
Our other customers are able to resolve the issue through live chat easily. If you are still facing troubles, we request you to provide us your alternate contact number so that we can get in touch with you. You can share your details at [email protected]
We would also like to add here that we are still getting calls from our other customers. So it also might be an issue from your end. Please reach out to us soon.
Awaiting your reply in the earnest.
Best Regards,
WorldSIM Support
A great services I have ever get From Mr DANIEL who has the Professional Client handling manner. He is very Good at his service. The WorldSim is ever recommended for the businessman & travelers. It has really good services.
From the business
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ash N,
Thank you for your valuable feedback. We humbly ask that you share your WorldSIM Number/Ticket Number with us. We will recheck and offer the missing amount immediately. You can share details at [email protected]
Best Regards,
WorldSIM Support