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WorldSIM Reviews Summary
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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Bought WorldSIM with £100 credit for my trip abroad. Instant 10% discount plus personal discount offered via the online chat lowered the price paid to around £76 which was more than welcome!
WorldSIM works fine in dual-SIM Samsung S5 mini along with another one, no issues.
Improvement suggestions:
- on the website, rates are shown in GBP but when bought, credit and charges show in USD, would appreciate GBP as well
- voice quality for outgoing calls to the UK is better than for incoming calls from the UK
- the caller id for incoming call from the UK shows up as a local country number, not the originating number.
The #2 and #3 above may be related to the VoIP leg being used for incoming calls from the UK to the country I am in.
Overall, great value and certainly beats ALL UK operators' roaming rates hands down!
I picked up a world sim on a KLM flight and set up account in no time with the help from the support of worldSIM. Excellent feedback and service
It IS SO GREAT HAVING A WORLDSIM LINE WHERE EVER YOU GO, HAVE BEEN USING WORLDSIM LINE SINCE SEP 2012 TILL DAY AM ENJOYING IT
Daniel quickly helped me resolve some issues with my account. I wish WS had a way of letting the customer know that they are about to run out of credit. In our case it left us without internet for 24 hours. Not a great thing when traveling
Thank you
Sim card is working fine, they helped me till i fixed my line and her cooperation was really very good, my thanks to allen i wish for gou the best... thx alot
I got assistance from WorldSIM manager Matt and was happy with the result of our conversation that allowed me to buy the product matching my needs. Thank you.
Rose gave me excellent guidance on setup of SIM. Very helpful and clear... Well done and keep it up.
It is a great service as an International Traveller
I have no worries in communicating with my family, friends and workmates whenever i am travelling from one country to another. The customer Service is excellent.
Ordered two Europe Voice/Data cards for 2 iPhones for upcoming European trip. Ordered via LiveChat on website for the 15% discount. First of all, representative seemed barely to understand even written English and transcribed written address incorrectly. Received an order confirmation via email saying "Authorisation Required". The description of the order didn't correspond to what I had ordered with Matt, the online rep. Of 4 emails to customer service, only one was answered just saying my address was correctly entered. Nothing about order. Total incompetents and I am deeply concerned about these cards and their service even working when I receive them. And even more concerned about support if I need assistance activating the data portion. And, by the way, I attempted to call both the US and UK customer service numbers. The UK number cut out after 5 minutes. After 40 minutes on hold with US number, it as well disconnected. I would definitely say avoid WorldSim at all costs
Traveling overseas and need phone and Data service with reliable customer service that's what I have found with WorldSim. Today, I needed help and got it quickly with Jonathan via chat and I was sorted in a timely manner.
I really like worldsim stuff and the online support is just what I need! Very friendly and good IT knowledge. Worldsim just a fan on me
The advisor named Daniel at WorldSIM has been brilliant as always. Always there when I need them and able to answer and resolve my query efficiently. He also goes above and beyond by offering extra discount which is a bonus. Keep up the good work Daniel.
No satisfying way of dealing with a problem. I think I have 30 confirmation emails whether I chat on line, send an email to Worldsim or enter a message on their contact us website.
Hello Kathryn B.,
It is very unfortunate that you had to undergo this ordeal but we are still not able to find your emails on our servers due to unknown reasons. We have already checked the spam folder thrice. Can you be so kind to share your Order ID & Ticket Number with us.
We deeply apologize for this event to occur in the first place. Kindly provide us another opportunity to serve you in a better manner.
You can send your details at [email protected]
Many Thanks,
WorldSIM Support
I had ordered the USA prepaid sim (10GB\30 days) online on 10-Sept 2018. I tried calling their India Customer care number (+91 11 *******) multiple times to check the status of my order but no one attended the call. When I emailed with my order number & asked them whether I would be getting my SIM delivered before I leave for US, after 2 days they are yet to give me any response. Very frustrated...
I have sent another email for cancelling the order & to revert back the payment, they are yet to respond to this email as well.
Better stay away from WorldSIM
Hello Ramanujam P.,
As per our records your sim card has already been dispatched some time back. As soon as we get some confirmation form mailing services, we will provide you that tracking number at the earliest.
Our customer service agents are under strict orders to not to miss any calls from our customers at any cost. If what to say is true, we will look into our call records immediately. However, we also have a 24/7 live chat portal for speedy resolutions for issues. We request you to use that feature for future correspondence with us.
We hope you have a grate day.
Best,
WorldSIM Support
Live chat help is excellent for..."
Jonathan has worked with me several times on Live Chat to help me figure out as a first time user of an international SIM card
I had a problem figuring how to call the UK from the USA. I used the chat feature on WorldSim website and Mike helped me solve the problem. His response was fast, easy to understand, and the problem was solved within minutes. Great response.
Allan has worked with me several times on Live Chat to help me figure out as a first time user of an international SIM card how to install and set it up on my iphone. Reading the directions sent with the card looked like Greek to me so very helpful to have Allan carefully spell everything out for me.
After no response in 2 months I asked what's haooeneing as I have asked for a refund as my SIM has never worked properly. They advised I have to change my review for them to proceed - really? I doubt I'll ever see my refund but to try and manipulate feedback when my issue hasn't been resolved is one of the lowest demands I've ever experienced.
Hello Sharyn j.,
Our feedback team's job is to improve customer's relationship with WorldSIM. After agreeing to your refund request they might have asked you to update your review so that our other customers can learn about our refund policy. It is for this reason the request might have been initiated. We humbly apologize if you took this in a wrong manner. We hope this conversation will put us in the right track from this moment.
Best wishes,
WorldSIM Support
I purchased Unlimited Call and Data for USA from Isha Dabas of WorldSIM, Delhi, India. My no. Has not worked at all in USA and I had to get international roaming on my local India no. Never ever go for it. It is USELESS. - RAKESH SHARMA
Hello Rakesh S.,
We do provide unlimited calls and data for USA sim-card for a certain amount (i. E. GB/Duration), after which the speed is severely reduced. For example high data speed is reduced to low data speed.
If any number is not working the customer can reach out to us at:
1.Live chat
2. Ticketing system
3. Call
4. Email
We hope this cleared some of your doubts and you will provide us another opportunity to serve in the future.
Thanks,
WorldSIM Support
I recently purchased a 1000 Minute / 5GB package for my recent visit to the US.
My experiences with WorldSIM were disappointing and frustrating. I spent hours on the phone with technical service, using minutes that I purchased from them, to no end. I was not contacted by a supervisor, as promised.
Most disappointing was the inconsistency of their phone service. I was unable to call several of my family members because WorldSIM determined that they were "Premium Services," which I could certainly call for an additional fee. I could call some of my other contacts without issue.
The most reliable part of my experience with WorldSIM was their data connection. I was often unable to immediately establish a data connection, but after a page refresh, I was always able to get my data, albeit slowly.
I am definitely going to avoid WorldSIM, and I encourage others looking for a reliable solution abroad.
Dear josh b.,
We are immensely pleased that positively enjoyed our data services. We toil day and night to improve our over all mobile communications be it calling or internet connectivity.
We have since then reduced the total phone numbers falling under "premium numbers".
We would like to inform you that we provide a set of different sim cards depending upon a user's preference. The complete list is here: https://www.worldsim.com/international-sim-cards
We always recommend a user to go through them, selecting the best sim card that would suit their purpose. For example, for calling purpose we recommend our international sim card & for data use the Data sim card is best. Each SIM has their limitations and their strengths.
We hope you will provide us another opportunity to serve you for your future trip.
We wish all the best for your future en-devours.
Many Thanks,
WorldSIM Support
From the business
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ned S.,
We deeply apologies for the delay you had to face to receive the order. We would like to clarify that we always send orders to all our customers on time. There are some cases where mailing services misplace the order while delivering them. Kindly share your Ticket Number/Order id with us so that we can check and re-dispatch new order to you at the earliest.
We also have very flexible customer friendly refund policy in case of our customers are not satisfied with our services and eligible for refund. Kindly share your details with us. You can send it at [email protected]
Regards,
WorldSIM Support