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WorldSIM Reviews Summary
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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She is very nice and polite.
With all energy and patience, She answered all my questions.
I'm very happy, people like her are working in WorldSim.
Thank you NANCY
I really appreciate your success.
It was nice and easy to contact them and to be adviced as to what i need to my upcoming trip. I recommend them!
Once again, another Great Experience with WorldSIM Online Assistance.
Nancy, who was my helper, was very patient with my questions on my Replacement SIM activation process.
Thanks to Nancy, I am very happy and satisfied with the quality of their Help Services.
Thanks.
I had great customer service while topping up my account and got a good promotion as well. I was unable to respond back on the messenger service so got a call back to see if all was good with the transaction. Great work done by Derek
I am very satisfied with the network coverage and phone service being offered by Worldsim and definitely recommend it.
I have just purchased my first WorldSIM card and the product is exactly what I am looking for. A real must for any world traveller. Daniel from customer support has been extremely helpful and supportive. A great experience!
Daniel was very responsive in terms of queries, and reliable in terms of services that summarizes all the comments. :)
I HAVE UNLIMITED ACCESS TO RECEIVE/MAKE PHONE CALLS AND ACCESS TO INTERNET 24/7 WHEREVER I TRAVEL. THERE IS ALSO A CONSISTENT AVAILABILITY OF TRAVEL ACCESSORIES ALL YEAR ROUND,
Thanks to NANCY, Great support and assistance. Good service from WorlsSIM Teams. Thank you so much. Najib. O From Morocco.
Jonathan from World SIM has just been an outstanding representative in solving my WORLD SIM technical challenges... problems solved quickly and efficiently...
Good Customer Service is scare these days... WOLRD SIM have brought that back.
Well done WOLRD SIM...
Well Done Jonathan.!
Nancy gave me a discount on my order and was really helpful. WorldSIM service has been great so far - everything works everywhere I have tried it
Daniel's helpfulness was excellent great customer service and as a bonus he shared a discount coupon with me
Worldsim is the best traveling sim with an amazingly cheap call tariff and also great home and traveling product that eases standard/cost of living. Their customer service is spot on especially when ETHAN is attending to you. That guy is unbelievably awesome and he makes sure you're satisfied with the product and services
What an amazing service, wonderful support team. Daniel was so helpful few minutes ago to explain has easy it is to topup my account, retrieve my usa number. Guys, keep up the good work
I ordered the bundle with 1GB when travelling to US. First issue I faces was that I couldn't get internet working on my phone. So I had to spend around 40min in the airport where was the free wi-fi to consult with support in chat so they could enable the data for me and I could start using it.
After using around 500MB the internet stopped working. I had to find wi-fi and contact support (because I couldn't call the support) and they told me that my bundle is over. Ok, I thought maybe it's some mistake, so I ordered another bundle (had to pay more for it somehow, as initial price isn't available when you top-up). And again, after another ~500MB the internet was shut down. Support told me again, that I've used whole 1GB. They told me that's because they count sessions in 1MB increment. I don't how does this work. But buying 500MB from my phone provider for the same price got me the same results, as my provide counts data correctly and if I buy 500MB, I can use 500MB, not the half.
AVOID this scam company if you can. Buying any pre-paid card in US would be cheaper for me in any way, but I didn't know how crappy this company is. Next time I'll use my provider's internet or will look for pre-paid cards in the destination country AND WILL NEVER USE THIS SCAM COMPANY!
I was attended to quickly and very friendly from NANCY. The discount code given to me was intact. I wish to come back and market your business to other users
Rose who I found polite and very helpful in solving my queries
And if all you're staff are as professional as this young lady.
I would have no hesitation in recommending or using you're company again
I was having trouble with connecting my worldsim-5004 device to the internet after having topped up the SIM. Matt from the support team was very helpful in solving this problem at once. I appreciate very much his speed in finding the best solution. Refreshing the carrier line showed immediate results and I am happy to be online now. Thanks, Matt!
I needed two SIMs to recieve calls in Pakistan. The web chat portal is great. Got the help needed. On top, I was given promotional discount. Happy customer.
My main reason for recommending any online company nowadays is the excellence of its support. For really good support there is no substitute for voice contact or chat in real time. Menu-driven FAQs are rarely sufficient. WorldSim's chat representative Nancy did a great job, dealt with my need cheerfully and swiftly. Give her a raise!
Daniel help me and give me a discount voucher, it was very fast an friendly so I'm ready to travel:-)
From the business
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are looking into the issue at the back-end to find the reasons for this overcharge. Kindly provide us your Order ID/ Ticket Number immediately so that we can rectify this issue at our end.
We await your valuable response at [email protected].
Many Thanks,
WorldSIM Support