Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received awesome service from Daniel and Stuart. They were very quick to solve
The issues I had connecting.
Quick and simple assistance to all questions I had, thank you Nancy. Clearly understood what my questions were.
Rose Williams is of excellent help very kind very good customer service. Helpfull with adding my free credit and other questions i had.
NANCY responded to all my questions in full and was very helpful in
Setting up a data bundle for my upcoming trip. Is the first time that I
Use Worldsim and so far it seems very easy. Thanks so much! Really lovely and easy.
Nancy is very helpful the best she helped me very kind very good customer service she helped me with everything very nice lady and good help
There is not service at all. Even thought that you see on the website that the SMS has been delivered, it never arrive to the phone. All receiving phone calls are failed. See attached.
Today helped by Nancy via useful u tube video to set up link to my phone. Very efficient. Now working perfectly.
Am impress with quality service from Ethan and would look forward to him for other issues in the future. Keep it up guys!
I will definitely recommend World SIM. Thanks Nancy. I topup my sim today with 25 euro. And am using worldsim from 2 years. No problem ever i found
Great quick relevant excellent service from Daniel. I got a discount in addition to fast question / answer session with Daniel
I managed to get a great discount on the top up of my number thanks to Daniel.
I will definitely recommend World SIM.
Cette sim marche dans tous les pays où je suis allé très bon moyen de rester connecté et d'avoir un numéro fixe à traverien le monde. Merci WorldSIM!
I am very happy & satisfied with the service provided by Mr. DANIEL. I've placed a new order. He convinced and made me clearly. He is such a nice officer. I thank him & I also thank to Worldsim team for their best Services.
Best wishes,
MD ABUL BASHAR
Well satisfied with NANCY and the way she handled my complaint. She was so patient to attend to me very well and answered all my question correctly
Daniel was extremely helpful. I was looking for options for an upcoming trip across a few countries and WorldSIM seemed like a good option.
After a very useful online chat with Daniel he clarified that they can be used in smart watches and if purchased under the same name i can keep all family numbers in one account - which is much more convenient to top up and manage.
Thanks for your help
Scott
I have had worldsim for over two years now and I love it! What is more, the staff are very helpful especially Nancy!
Thank you Daniel for your excellent help online, kind suggestions and offer for follow-up. Will definitely recommend you for future customers!
Simcard works everywhere, easy to pop up and set, and they have good support service (ive talked with Nancy who helped me fast and solve my problme)
Great Experience while order live chat agent rose also help me a lot. I really appreciate his time and effort for the quality service.
Answer: Hello, Thank you for your query. Please note that customer service number +44 (0) 20 8819 2557 is active 24/7 and you can call this number any time. Sometimes it may take time to connect to the operator due to high call volume. In that case you can log into 24/7 chat service if you have any query or you can submit your query anytime here: https://accounts.worldsim.com/support/ticket_nc_new.aspx If your issue still persists or if you wish to report anything or if you have any suggestion you can also email to [email protected]. Kindly email us with your order number or the ticket number so that we can look into your issue asap. Thank you, WorldSIM support
Answer: To set up data, I believe you require to set the APN as mobiledata. And their return is around 2 weeks from the day you receive the product.
Answer: THey never answer and if they answer they just say we will solve your problem and they never do. Stay away from world sim card. They are cheeting. They just want you to buy the card and then no support. I have called and emailed and open case for 10 times.( i have 10mails) and their answer was " please test again and if there is a problem we are happy to assist you" thats it. No solution, no nothing. I cannot call UK numbers 0044. I have sent 10 emails, I lost money from my job because of the time tryting to connect with them and 2 weeks later, today the answer I received for my 10th email was Dear customer, Please re-test and share latest couple of examples if failed again to investigate this issue further. We will be delighted to assist you with any further queries that you may have. What do you think? It is worth giving their money to them? Definately not. Stay away and try to find other sim cards for calling. Travelsim, gocard, gosim, nowroming and others. STAY AWay people from WORLDSIM card
Answer: Dear Kaushikkumar S., Please share the ICCID number(mentioned on the back of the sim card). It should start with 89XXX and it must be 19 digits. We will share the number with you. You can join on on live chat by visiting our website: www.worldsim.com
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Hello, You can go with our products as we have coverage in Cuba.
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.

