WorldRemit

I've sent money and every time there is a problem it's impossible to get a hold of someone. The numbers they post online don't work or transfer you to another company. It's a total mess! Stay away from these people. Remitly is way better, doesn't charge a fee and since I've never had any issues with people not getting their $ idk how the customer service is

I used world remit three previous times without a problem. The last time I used it there was a problem and the money was not delivered. I tried to cancel the transaction without success and made 2 calls waiting on the line for hours. Both people I spoke to said they would correct the problem but I still have not received my money.

I sent money to my mum through this hungry Jokers, they did not credit my mums account, its been more than 1 month and they have been giving a run around on my hard earned dollars. They asked for her bank statement which I sent to them, followed up with one of their customer service agent who looked at the statement and confirmed that the payment wasn't indeed credited, she told me their local partners will credit my mums account within 2 business days, that never happend its going to 2 months now and they are turning me back and forth. If you like don't listen to all the reviews, you will be the next reviewer here. Learn from me and others.

I used world remit for the first time to send money exactly a week ago today. Right after I sent the money the sent me an email saying the transaction was canceled and ever since I'm trying to get my money back but everyday is a different excuse. You wait for almost an hour to talk to someone and sometimes they even hang up on you. Stay away they're a big scam!

Lately very bad service, you dont get notified when the receiver is no longer dealing with money transfers from worldremit so I have ended up with no clue and a pending status and the money was never released overseas and when finally I get connected with support teying to find out what was going on, is when they advice me that they not longer have business witt X receiver, so they say they have to cancel it and still need to wait 7 business days for refund, and rhe money my family need it to received ASAP, still waiting for my refund after 7 days has passed, it used to be a good app, few years ago, but now there is to many inconsistencies, i have had more than 3 issues with them in one week, so dissapointed.

I sent money and still the receiver has not gotten the money. There is no way of contacting WR. The customer service number for my country does not work.The only way to contact WR is by leaving a negative review here or on other review sites, then at least they rush to call you. Whenever they call, I've reported that the phone number doesn't work multiple times but nothing is done. This has to be the most frustrating company on earth with one sided communication so that you cannot reach them when they delay or withhold transactions.

UPDATE: Following my review on Trust Pilot I received an email from the company saying quote: "We tried reaching out to you today but you were not available. We are sorry to know that your transaction was not processed... We're constantly working to improve our service so your feedback is important to us. We would appreciate speaking with you to discuss this further with you. We will be in contact within the next 2 days."
They don't even care to try and work on processing the transaction or to explain the reason for the delay of two transactions amounting to almost $1900 - Transaction #******* and Transaction #*******. Their only issue is that I left negative feedback that might scare away potential customers from giving them more money to hold and not send out. That's the only reason they reached out.
I have gone through enough terrible experiences with WR and I've finally had enough. Yes, their rates may be lower to send money within and to Africa. But it's not worth the stress. I'd rather deal with a company that understands how sensitive MONEY is and actually has a way for their clients to contact them when there are issues. Be careful with this company.

Attempted my first transaction with this service. Transaction was denied and i was blocked from using their service. Called customer service and they won't tell me why, the say that they are not "legally obligated to do so" and asked me to find another service to complete my transfers. Unbelievable.

You can not send money, the page keeps closing out when you enter the method of recipient money pick up. Very useless.

They cancelled my transfer after 14 working days for no reason, then they said it will take another 7 more days to get a refund! Worse worse worse service ever!

Stay away used to be ok no customer service no email they want you to phone which takes forever and they hang up mid conversation can cost a lot if transaction goes ok fine if they require any evidence then you are infore sleepless nights be warned

Was with them for years and then my account was hacked from their website. Went back and forth for days trying to get money back and finally get everything resolved. They take no responsibilities of anything and their customer service was awful. Try to trust them again and after a few months, I could not get into my account. When I called them, and waited 20 minutes for a service representative, they told me that my account was not usable because I did not meet the requirements as a customer. I! I did not meet the requirements of a customer! Really? Use ANYBODY else but them!

Worldremit deserves a zero-star rating. But I'm choosing one-star since the system does not allow you to give ratings lower than one-star.

Money wired to an international account is not delivered and was not promised a refund not until day #15 after I sent it. I doubt I will be refunded based on their poor business practices I experienced.

Read my Workdremit predicaments: On July 7, I sent money to an international account through Worldremit. Worldremit claimed that the money will be delivered on the same day.

Day #1 passed, and nothing was delivered. Day #2 passed, and nothing was delivered. Day #3 passed, and nothing was delivered. Day #4 passed, and nothing was delivered. On day #5, I received an email from Workdremit asking me to upload my Identification document to a link in the email. Unfortunately, 1-hour after I received the instructions to upload the document I noticed that my account was blocked.

I called Worldremit and it took me over 1 hour and a half to speak with someone. The person (Janine) asked me to send my driver's license via email, which I did. After a hold, the person told me that the money will be released to the recipient on, the same business day, today. The person also told me that my account will be reactivated within 1 hour.

In my further predicament, only 30 minutes passed when I received an email indicating that my transaction was "canceled" and I will not be refunded until another 10 days, which is day #14 after I sent the money.

This extreme delay and business mishandling is not only an inconvenience to customers but also creates trouble.

Several times in the past month the service has been down both World Remit and its affiliates so the claim. Twice in less than two weeks they claimed affiliates in the philippines are down for technical issues.

Now, June 30,2023 I sent a small amount which has been tide up now 5 days. I support children in the Philippines from basic to critical care and need. During this 5 day period I have been on the phone for hours trying to resolve what they and no one else can. Horrible and total S.t operation.

Today I try to sign in and my account has been blocked. Hence I am on hold again.

I would lik eto get th emoney back...LOL

I've never experienced such a unprofessional an d un qualified situation in my life.

Feel free to call *******141

LaVar

Got this after sending 100.00 usd to 5,000 php pesos. Reason unknown.

We're sorry to inform you that we've made the decision to cancel your transaction *******.

We strive to stay balanced and fair when reviewing all of our transactions, but unfortunately from time to time we have to make decisions like this to reject a transaction request when they appear to pose a risk to WorldRemit or the integrity of our customers.

If you think we've made the wrong decision, we'd love to hear from you to help us learn and get you back on track sending money. Please don't hesitate to get in touch.

For now, we've cancelled your payment and any funds taken will usually be returned to you within 7 working days depending on your bank. Please visit our help pages for more information.

Best regards,

WorldRemit Customer Service

https://www.worldremit.com

Strongly recommend using a different platform. Been using thier services for 1 1/2 years to provide direct to help the poor with food and medicine. Recided a account disabled email out of the blue saying I "don't pass their security requirements". What on earth does that mean? Customer service said security reviewed and dicision is non reversible but won't give a reason other than to read the Terms and Conditions. I read the T&C's and there was none that I broke that I see. Just used thier platform to send money to those in need. Wrote an email to owner Ismail Ahmed, but doubt I'll hear back.

I have been using World Remit for 3 years now. Occasionally there has been a delay, but it was always resolved in 24 hours or less. 2 weeks ago I sent a mobile money transfer and to date is still processing. I have called Customer Service about 10 times and they give me the same story but do nothing about it. I dont understand how a technical issue, if that is what it really is, can not be attended to. This type of service is not acceptable as World Remit is playing with people's money which they need for living. As I write this I am on hold with Customer Service once again, though I am not hopeful it will be resolved this time. I would not be surprised if I am following six months from now, even 1 year from now.

I sent money via World remit and there was a problem with the transfer. They asked me to send my ID or a selfie to confirm my identity. I sent both and the money transfer was not completed. Then when I tried to contact customer service all their recommended service points didn't work. No emails were available for contact and after I was forced to use Instagram to reach out to them, they kept sending me automated messages. I finally got an email from their completely flawed customer service abut it didn't address the problem. Then I asked them to cancel my transaction and refund my money so that I can use another service to send the money and believe it or not, this is my 7th day of waiting for a resolution and still I do not have a resolve. To say that I am totally disappointed with the service will be an understatement. It is hands down the worst service I have ever experienced. For a business to run so poorly is beyond my comprehension. I hope I will receive my money back because at this point I haven't. I strongly recommend against using such a service where the customer service is non existent.