WorldRemit

Transaction went through on September 15. Got a message on September 18 that ID verification is required before the transaction can be finalized. 3 days later! My aunt has a medical emergency, hence the money transfer. Tried verifying ID through the app: SOMETHING WENT WRONG -> BUG in APP. Tried through browser but log in was required but password has to be reset. Requested a reset, entered my email address and it says link has been sent, but even after a couple of hours and retries, NO SINGLE MAIL IN INBOX NOR SPAM. Then I tried to cancel the transfer to get the money back (THE ONLY AMOUNT THAT WAS LEFT IN MY SAVINGS) so I could send it through a different site, but the app also showed a TECHNICAL ISSUE. Called for HOURS on the Belgian line, got 1 single call back but without anyone answering on the other side, only background noise for 30 minutes! 4 different problems, no single solution.

I sent money and I immediately recieved confirmation that all recieved and will be processed. A day later I recieved a message that I need to update my details, I immediately updated my details. A day later that is day two, I was told the local partner has recieved the funds and is processing it. Up to now I see still processing. On day three, I decide to call World remit, I am on the waiting caller list for 2 hours now but still no sign that someone will pick my call. I decide to check on the transaction again it says it has failed please contact us. there is no other way to contact them besides calling. I have been cheated and robbed by world remit because I can't ask for a refund as that option is not available on my transaction anymore. Is there a way I can recieve my money back? I am so disappointed!

It's been a week now since transfer was made and I haven't received the money. I thought you guys mentioned on your website that transfer is instant!It's so frustrating AND YOUR CUSTOMER SERVICE IS THE WORST.no communication...NOTHING!Work on delivering the best customer service else you'll loose customers. Anyone trying or thinking of using world remit kindly do not even consider! They are the worst!My transfer has been at this stage and no communication has been made.attempts to reach them on phone has been futile tooo...20 mins and no one is picking!

Please dont use worldremit. They hold on to your money and their customer service is the worst. They dont pick calls and if they pick they will promise to resolve the issue but you will never hear from them again. I am still waiting for a refund of €1000 since June

I cancelled a transaction last Monday and they still have not authorised the cancellation yet and they won't give me my money back, please please don't use this company because they are a waste of time and they are not willing to help you with any enquiries that you have got with them!

Wish I could give zero rating for the customer care support. Recently I have made transaction to one of my bank account however somehow the recipient account information got changed. Receiver's bank account number, name & IFSC is not matching still world remit has transferred the amount to some incorrect customer. I have requested many times for them to reverse the transaction has beneficiary bank has confirmed me that they will refund the amount but reversal process must be initiated by world remit however World remit keep giving me some wage reply and they did not initiate the process and finally they mentioned 60 days window is over and they cannot reverse the transaction. Be very careful before using this App

The worst money transfer company. I guess no regulators care about customers anymore. These financial companies are corrupt of worst kind scamming people from around the world. Never use this again.

I asked for a refund and got an email i need to provide more information. Downloaded the app and i keep getting the same error( connection lost, http 401 unauthorised) when trying to find an email to contact there isnt one.

I sent 2 transactions on 8/29 due to a family emergency. As of today September 7th, the same message of funds with local partner. Clearly the option of receiving funds within an hour is false. Customer service is non existence. Have made several calls with an average wait time of 45 minutes to an hour and still no customer service at all. Went to the site to cancel both transactions on September 1st, says it'll take 3-5 business days to process refund. Day 6 and STILL NO REFUND. World Remit, I want my money back ASAP! I'm on the phone waiting to talk to someone as i'm typing this, 30 minutes so far and no one. I just want my money back, this delay has cost me a lot in dealing with aftermath of not receiving funds needed by my family. Will NEVER use World Remit again!

Sent money, with a promise of minute delivery, now it´s two days, cash has not been received. Customer service is HORRIBLE, NON EXISTENT. The indication is 5 minute waiting time, turns out to 30min to 60 minute waits, or hang ups! Deliver the cash or refund it! Need to pay for my parents medical bills urgently!

So I used this site after looking into customer reviews. So far I have had to call them multiple times and wait for hours for a CSR Agent. The agents then say they have made sure all is well with the transfer and when you recheck the corrections later, they have not been made. Then I called yet again and the CSR was singing pop songs into the phone as she assisted my call. She asked for info I had already sent them. I checked the status of the transaction and the details were incorrect even though I had called previously and had them corrected already. She put me on hold and said a team would be emailing me in about 30 minutes. I said the transfer corrections need to be made and they are not, so I am to then email them back? Yes, she says. What in the world is this place? I would use a more well known site if you are sending funds to someone. If you want them to actually get them and in a timely manner that is.

Costumer Service deserve O rate
I wired money to the Philippines and they are still holding it they promise you that the money with be sent immediately but turns out they take your money and put your money on hold! App kept saying "local partner is processing the transfer"! Give me my money back!

Update:
World Remit is a Fraud!
They just ask you to wait for another 2 days. How long will it take to send my money back? You instantly got the money from my bank account then suddenly your having technical issues when sending money

28 August I sent money; after a few minutes in their site, one could read: The money is read for pickup (first photo). However, my money has not been given to the receiving person (second photo). After I long search, I could find their email for such questions, they send back to me a case number but nothing else, even tough I have been writing to them every day. Telephoning to their helpline is useless, I did it twice and put into hold for over half hour each time. Yesterday I wrote a review like this in their partner site: https://www.trustpilot.com/ and finally they send an email that want to "discuss" the matter with me!

Transaction sent august 17 not delivered to receiver WR, REFUND MY MONEY OR DELIVER MONEY TO RECEIVER DONT USE THIS COMPANY $980 STILL MISSING WR I WISH I CAN GIVE LOW RATE THAN 1*

These chiselers misleadingly claimed to only charge me a fee of $1.99 USD for sending $ overseas -- yet they actually charged me many times that amount ($18.51 USD) by taking advantage of me on the exchange rate. Meanwhile, they have the gall to claim that their "core mission has always been to empower economic migrants" -- while their entire business model is built on parasitically siphoning funds from immigrant remittances. Genuinely shameful!

Oh, and they're only reachable by phone. Ignore the outgoing recording's claim that you'll be on hold for "five to ten minutes" -- it'll be at least a half-hour wait. Enjoy that hold music...

Twice in 12 months, transfers hang in limbo. No customer service relation, no explanation of what happened. Until reported to FCA then they start sending emails they working on it and take a long time to resolve

I sent money since 3 days ago. Worldremit refused to credit recipient! They are holding my $1,000 and it's looking like FRAUD!
It's nearly impossible to contact them. No option of email, when you call, they keep you on the phone for hours then hang up!
Worldremit give me my money back!

Don't use this company to send money if you need your funds urgently. They don't deliver the money as promised in a timely manner. You sign up for 1 hr money transfer and several days later the app will still say processing. Meanwhile, the money is taken from your account immediately after you confirm the transaction. Try calling customer service and you will wait for hrs to be connected only to be told they are working on it. This company should be shut down, they are an expensive joke!

I made transaction more than 48hrs and yet to be credited and have called for cancellation severally