Woot!Reviews 391

Ordered an HP laptop. It arrived in short order but about 30% of the keys don't work, Wrote to Woot who said I can exchange it or return it for a refund. I said I wanted a refund. That's when they changed their tune. Told me I had to go directly to HP (really? On a reman?) and then said it was a third party warranty and to go to that provider but that it may take a while because the warranty has to be transferred. Can't get a response from the off shore warranty crooks (big surprise!) and Woot won't answer my emails. STAY AWAY FROM THESE THIEVES!

I purchased a PS4 from Woot and they have marked the order as shipping, however there is no tracking number and they have not returned my support emails. Judging on the hundred of reviews that have been logged on different websites it looks like I may not be receiving the console. The site is very deceiving, I don't know what connection they used to pull credentials from Amazon, but they do not sound legitimate and I have no reason to believe I will get my item or money back.

This company has the WORST customer service and they do steal your money like other reviewers have said. This was my first time purchasing from them and when I was on their site ordering a laptop somehow 2 orders got places for the same computer. I think something glitched. Anyways I didn't realize what had happened until 20 minutes after I placed the order. I noticed two separate emails with two separate order numbers. I was so confused cause I knew I hadn't ordered twice. So I went on the site to find out how to cancel the order and it was too late. It had been 20 minutes and you only get 15 minutes to cancel. So I emailed "customer service" and they told me they'd give me a return label and that I would get a refund once the computer was sent back. Never told me I'd be paying for a restocking fee. So I get my refund and yes I lost $50 because of the stupid website. Anyways DO NOT buy from them, they are a horrible business and don't care about their customers what so ever!

TERRIBLE BUSINESS. WARNING: They falsely advertise their products, they try to entice people with their "Limited offers", and then once you realized you were ripped off they offer no customer service and point to their FAQ over and over again.

You will see that I am not the only one here with this kind of experience.

Ordered 2 jackets, 1 XL and 1 S. They shipped 1 XL and 1 XXL. Resolution options because they can't fill the order with the Small as ordered:

1) get $5 refund and keep the XXL that I can't use
2) return the XXL for a refund after I spend the time boxing it up, completing the RMA process, and dropping it off at a shipping facility.

I honestly think they shipped the wrong product hoping I would take option 1 and they would get rid of a product they had excess of. There customer had to spend time dealing w/ their mistake with no compensation of any kind.

Very poor customer service.

I tried to cancel my order prior to shippment. They Emailed me that they cant cancel and I should refuse shippment and have the unopened box returned for a full refund. The item shipped out 3 days later and I followed there Email instuctions. They credited me less shippment and 15% restocking fee or $48 short. After numerous emails back and forth they refused to credit me the difference in spite the fact that I kept sending them a copy of there Email that stated I would get a full refund. The last Email to them I bump it up by stating that I will dispute the charge with my credit card company and notify Amazon there parent company on there abusive service I suddenly got my full credit. Besides I will never order anything from them ever again i am surprised that this business has not been shut down for continually ripping off the public. Shame on them.

I have Bought a new Modem from them and Some how when it arrived i moved to another location and didnt test after few months i thought of checking it and it didnt even turned on...
Checking with them is no help as they said we cant change... They are not the right place toi buy. I am planning to check with Amazon why they have such vendors who sells faulty equipment on the name of Amazon.
Please avoid woot there are many other better and reliable sellers.

Ajay

ZERO STARS. I purchased a laptop computer from them but I was busy and it slipped my mind to take down order number but I figured they would send email like they said. I kept signing in and it said my order was being processed and ready to ship. As soon as the transaction went through at the bank I signed in and POOF nothing. They said I had purchased nothing.
Then the responses they gave me by email because they understand if they had a phone number that the irrate calls would not end.
So they took my money and gave me nothing which is Larsony, ie THEFT. THEY STOLE FROM ME! DON"T DEAL WITH THEM UNLESS YOU WANT TO BE TAKEN FOR AN IDIOT

First, let me say, this is one of five orders from woot and the very last straw. I will NEVER order ANYTHING from this site ever again. Despite the numerous disclaimers of 5-7 business days to ship and 5-7 business days to deliver, they still cant manage to get an order to me in less than a month. They are only t-shirts people... how difficult can it possibly be to get this right. I have sent things to soldiers in war zones with more efficiency. Also, I would like to mention that these shirts are for my kids. Kids get excited about being able to pick out shirts and have them shipped to the house. It is like mini Christmas when all goes as planned. This last order was for the beginning of school. Now, my kids can get graphic tees ANYWHERE, but woot obviously does NOT appreciate that. They care little for their customers because they were completely unwilling after nearly a month to reship the missing shirt at their expense. The crazy part of all of this was, the order consisted of only two shirts. One for my Daughter, one for my Son. Woot split that massive order. Her shirt shipped 5 days before his and he got his on time, whereas hers never made it out of Carlton Tx. Silly as I am, I believe it is Woot's responsibility to make sure their shipping methods and the companies they contract, are in fact efficient and professional. Weird I know... And if their contracted companies mess up then it is Woots responsibility to rectify it by next day shipping the product or some other effort. What they did was respond to my customer service complaint (complete with the tracking information stating that the shirt went to Texas and is being sent back to woot) with an automated form letter with some placating BS about using the tracking information to find out where my order is, then the next day issued me a refund for the price of the shirt, not the shipping just the shirt. Now, my son has his shirt and my daughter (12) does not and her feelings are hurt and she will not get the shirt she had her heart set on. I didn't want my fuggin money back I wanted the shirt. My kid wanted the shirt. AWESOME JOB ON THAT SCORE WOOT. From now on, we will be ordering our unique Tees from Headline Tees or some other site.

You may only return an unopened product. If you open it and it does not work, you may not return or exchange it. If the company that manufactured the product will not repair or replace it, you are out of luck. I purchased an Arris SBG 6580 cable modem. It was listed as a "remanufactured" product but it was a return that was not re-set to factory settings before boxing it up for resale. I had to manually reset the unit for it to operate. The built in WiFi in unstable. It cannot be fixed. I wasted a significant amount of time any money learning that Woot is not a retail channel that I ever want to use again. Ebay provides a better guarantee.