Woot!Reviews 391

I used to love Woot. Checked it every morning, bought a lot of great things, sang its praises to friends. Then, it started adding more and more junk and quality went down. "Community" discussions were no longer reliable but instead seemed fabricated by shills. And with no return policy, buying became a lot riskier. And finally, the shipping got stupidly slow - I could get stuff from China faster then Woot. My most recent purchase was ordered a month ago and still not here. I give up. I'm done with what used to be a great part of my daily shopping.

For the record, Amazon owns Woot. Though my payment to Woot was made via Amazon Pay, Amazon would not get involved with Woot issues. Going through Woot is the worst experience in Customer Service. Woot does not make refunds unless you cancel the order within 15 minutes after you placed it. Woot's answer is to return the product at your own expense and then pay a restocking 15% fee, in my case for a wine purchase intended as a Christmas Gift. Order was placed on December 15th, paid an extra expedite fee and the order has not even shipped as of January 3rd. Be aware what you get into when making purchases from Woot, a division of Amazon. Amazon be aware how your name is associated with a company that should not be in the online business.

Please do not waste your time ordering from this business. I ordered an item that was listed as in stock and now five days later I was told by email that it wasn't available and they COULD NOT fulfill my order. That's fine with me, but I was charged the full amount and Ive been ignored any time I inquired about a refund. Regardless if the items may be slightly cheaper, it's not worth getting a better deal when you will likely NEVER recieve what you ordered. Customer service is nonexistent and Woot is by far the worst business I have ever dealt with. DO NOT USE WOOT.COM!

A total nightmare!
I have purchased refurbished units from Canon and Apple without any problems! They are were/are in pristine condition and look/operate like they are brand new!
A factory reconditioned Samsung Galaxy S4 was purchased for my son from Woot. I was under the impression. "factory reconditioned" means it has been restored to almost like new condition.The phone was heavily soiled, severely scratched and gouged frame, had sticker residue all over the back of the phone, a dead charge, and to top it off had a severely shattered camera lens. I paid good money well over a 100.00 for a piece of trash. Furthermore, I was insulated by the customer service agent whom in their email (no customer phone service), asked if they took an additional 20.00 off; If I would keep it! Why don't you take the 20.00 dollars you had tried to bribe me with and fix the phone so the next person won't have such a hideous experience like I had! What a disgrace!

Ordered product and it didn't show up. Checked tracking and it stated I refused the package, which I didn't. In fact I never saw the packaged and had ordered same thing a week earlier and it was shipped to my mail box. Hard to refused something left in your mail box. Anyway, emailed Woot and got a form letter reply back stating I should contact the shipping company myself and see what they say. Silly, the shipping company has already stated I refused the package. Emailed Woot back and told them I paid $5.00 for shipping in which they picked the shipping company and it was their problem, not mine. Anyway, will just contact the credit card company and dispute the charge. It's apparent and my opinion Woot doesn't have any customer service. Would be hard to buy from them again.

I purchased a laptop from woot for $349 +$5 shipping and Tax..., waited a week. When it arrived it was damaged and defective. The screen had a red line going horizontally about 1/4 in from the top and the case we cracked open from shipping I'm guessing. Woot would only offer 2 options. 1, refund $35 to keep as-is or 2, send it back for a full refund. $35 is not a fare compensation for a damaged and defective laptop. I asked if they would do better. 24 hr. Later the email came back NO. (by the way, All customer service is done by email.) There is no number to call. So I ask when will I get a refund. 24 hours goes by, After you hand deliver the damaged laptop to Fedex and we receive the laptop we will start the refund process. You should have a refund in 7 to 10 days from that time. They where able to pull the money from my credit card the day I order it. Very poor customer service. I would be very careful of this company.

I've found some good stuff on woot, I'm never in a hurry to get anything so I don't care it takes about 7 business days for everything. Everything was as described. The shirts are great!

I had ordered a router from Woot on 10/22/2015, I completely forgot about the order and suddenly realized that where is my order from Woot, so I decided to check my email confirmation they sent me and Track the package they said they had shipped via FedEx, according to the tracking information it was stuck somewhere according to FedEx, so I sent an email to the Customer Service at Woot and there response was there appears to have been an inventory issue with this item. I have issued a refund and it should post to your account in few business days. Wow how come then they shipped it and there was a tracking number. I do not trust them at all this is Fishy, if I had not caught this they would have taken my money.