Woot!Reviews 391

I ordered an HP Pavilion laptop and realized the next day that, to my horror, I had clicked my old employer's address. I immediately emailed woot support. Hours later they emailed back that it was too late, it was shipping and they couldn't stop it. They told me in the email to contact my old employer and have them refuse. I checked the order status and it was still "pending/not shipped". I guess Woot's customer service folks don't know how to talk to their warehouse folks. Anyway, I did contact ex-employer and they refused the package. However the FedEx tracker still shows "Delivered". I had the receptionist at the old employer email me what happened and she confirmed it was returned. I've given the details to both FedEx and Woot, copied woot on my contact with both ex-employer and FedEx. The point is this: I did everything I could once I realized my mistake, to get the order re-routed to my home or new job... Woot by all appearances did not even try to intercept the package which was clearly not shipped until the next day! And then they are doing everything they can to not acknowledge the cascading $#*! that snowballed after their first "no".

I ordered an HP Envy laptop as a refurbished model. Checked out and possibly misspelled my email. Anyway, laptop showed up as expected and the keyboard doesn't work. Can't contact woot by telephone and they are absolutely no help through email. They absolutely refuse to help me. Worthless return policy. I get ahold of HP directly and trouble shoot the laptop for 3 days straight. It's finally determined that the keyboard is bad. Wouldn't be a problem but Woot, Inc. never sent HP a purchase update like they are required to do so now my Laptop is out of warranty 3 days after it arrived. I warn you, NEVER deal with this company. My next option is to do a credit card chargeback.

I had ordered 2 invicta watches off of their website and upon opening the packages i found 1 empty invicta box and 1 watch that wasnt what i had ordered. Both receipts had invicta watch numbers that looked nothing like the watches that where displayed or described on their website.

Recently made a purchase that was not as advertised. I emailed for a refund and they responded saying that, acc to their return policy, my item was not eligible for refund. After pressing the issue further and offering a valid argument, they obliged and refunded the price of the item and the shipping fee. I see a lot of negative reviews on here and I have to agree with some of the concerns. I feel the return policy is a bit too strict but it is clearly laid out. Perhaps my agreeable experience was due to my longevity as a customer but whatever the reason, they've kept me as a customer. Also, I paid with Amazon payments, so I don't know if that affected the outcome since I'm a regular Amazon customer, also.

Placed an order with Woot for two items two weeks ago. After patting themselves on the back for the shipment, it turns out they only shipped one item and it was wrong. Somehow red is the same color as silver/black to them. Before I could resolve this issue, they send the other one. I told them I would return them after the second arrived since i would return them both. Before they answered that request, they provided notice that the second item had shipped. I told them, again, I would ship them back at the same time but they issued a return label with a five day expiration on the label. As a result, I will now need to go through this process twice.

I have been a long time advocate of Woot, but never will I use them again.

Bought a pair of windshield wipers -- which, by the way, after shipping weren't so great a deal. The included adapters only fit a limited amount of vehicles (not mine), but despite no indication in the listing of what vehicles they would or wouldn't fit, they would not take them back. Total rip-off. Stay away.
UPDATE: After contacting both the Texas BBB and AmEx, I received a refund. Still, though, would never do business with them again, but am upgrading from 1 star to 2 since they did (under pressure) refund my money.

I've purchased through Woot before and had ok experience. Unfortunately, I recently purchased a t-shirt that ended up being slightly too small. I emailed to see if I could exchange size and NO. WOOT DOES NOT ALLOW SIZE EXCHANGES! What poor business and customer service. I want to support artists, but Woot DOES NOT. I will never buy from WOOT again. My money will never support another designer because Woot DOES NOT support their DESIGNERS or their customer. Poor upcoming artists. Woot lied to you.

Purchased a "New" Lenovo laptop only to find-out it's used! Had the prior owner's information stored on it. It also didn't work well because the speakers were shot and the screen frequently flickered on and off. Woot.com, via email, told me to take the issue to Lenovo rather than accept that they lied, sent a refurbished (and damaged) product, and will not take it back. I threatened to file a BBB complaint and now Woot.com states they will take back the laptop. Everyone having an issue with Woot.com should file a complaint. Woot.com will have to reconcile your issues with the BBB and ultimately you if you do file a complaint.

I purchased and elliptical. Put it together to find it was made for people with two right legs. If you have a left leg you will not be able to use this machine (the left arm had the roller welded on upside down, no fixing that). How did Woot! Reply to my email requesting they replace the item? " Sorry that your item is not working properly "... they then suggested I contact the company and see if it is covered under warranty. Be sure you read their return policy. It is the worst ever. Basically you buy whatever they plan to stick in the box. Are you a company with alot of crap to unload? Give Woot! A call!

BUYER BEWARE! I have made many attempts to let Woot get their sh*t together, but they fail on multiple accounts! Here are some of my multiple attempts purchasing through them:

1) Bought a "refurbished" Dell laptop. Didn't work correctly out of the box. Was referred to Dell for support, and Dell could not even determine that my laptop actually existed, much less was covered by the Woot service policy. After hours of calls and multiple emails, woot FINALLY agreed to take it back and give me a full refund.

2) Bought some "pleather" furniture covers. WHAT A JOKE! Slipped RIGHT off the couches they were designed for, and they were the cheapest looking things you ever saw! Returned them as defective

3) Bought six wiper blades, all of which were in stock when ordered. Woot sent confirmation that they shipped six, but the box they sent only contained four. Contacted woot, they refunded me for the missing two, with no apology or acknowledgment that they had goofed up. As a result, I have four wiper blades, which will clean HALF my windshield, and they refuse to take the others back. Nice.

4) In the SAME ORDER as #3, I received an electric smoker that looked liked it had been dropped from a plane! The control panel was broken, there was a huge dent on the front, and parts of the product were physically ripped off the unit. Woot said I could return for a full refund, or they would give me a paltry 10% price reduction if I chose to keep it. Of course, they couldnt send me another one since they were out of them.

Bottom line, if you want something that is worse than you expect, or if you want SOME of the things you ordered, then, by all means, order away with Woot! They probably will still fall short of your expectations! As for this "multiple burn" customer, no more of my money will be going to Carrollton, TX anytime soon!

Woot no longer seems to respond to messages about returns. Has their policy changed to "ignore customer problems and maybe they'll just go away?"
I have sent two messages over ten days with nada back from Woot. I think I will shop elsewhere... so should everyone if this is how much they care about their customers. 1/22/2016

Bretchet