Woot!Reviews 391

I bought a lot of stuff in the past and felt it was better than amazon.com market place and ebay. Not anymore! This time, I bought a factory refurbished laptop for over $438 but received a seriously worn-out used, decolorized one along with a heavy aftermarket AC adapter. In no where in their description mentioned the condition. To return it, it was a headache; they will not refund if you do not keep on writing to them. Amazon's a-to-z guarantee was also not helpful; they said they could locate the order and asked me to call woot.com. So be prepared for all these mess if you use woot.com further. This store should be closed like 1sale, and the customer will be better off with individual sellers on eBay or marketplace.

I was attempting to buy a shirt for my husband and the website told me my card was declined. Which was weird because there was plenty of funds on it. I call the bank to see what's going on and the website charged my card 6 times. 6. Now mind you that transaction was never supposed to have gone through! Now, I have spent the better part of my day trying to get a hold of someone because God forbid there be a functioning email or a phone number you can call to talk to a human being! Nope, $120.30 gone when a transaction didn't even get closed out. I WILL NEVER be using this company again. NEVER.

I tried to cancel an order 2 minutes after I placed it with Woot. This was well within the 15 minute window. After clicking cancel the top of the screen displayed my order and said it was ordered 2 minutes ago. The bottom said cancellation could not be completed because it had been past my 15 minute window. Very shady and disappointing. As others have stated they charge you 15% restocking and you lose your shipping concession and have to pay return shipping. This is how they steal. BBB will be notified.

I ordered a pair of shoes for my husband in size 9 1/2 on August 20,2015 and when he told me half an hour later that he needed a 10 I tried to change the order but was past my 15 minute window so I emailed customer support. They responded three hours later saying it was too late but they would let me receive the item, return it at my expense and they would charge me a 15% restocking fee. Why couldn't someone just get on the phone, call the warehouse and say, "Hey buddy, Please make that a size 10 instead of a 9 1/2. Anyone who deals with Woot knows they don't ship right away. They are dang slow. They wouldn't budge. A 15 minute change window is too small and it is money grab to be able to charge a "restocking" fee. This is my third bad experience with them. Never again! Products I've received have been defective or they've tagged on an extra shipping fee. Don't do business with them. It's not worth it. I reported them to the Better Business Bureau.

I bought this height adjustable table and the counter top wood is broken in half in transit.

When I contacted Woot well thru email. They said this below:

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I'm so sorry about the problem you had with your item. Unfortunately, we do not have any replacements to send you. We have two options: (1) We can issue a partial refund in the amount of $35.00 and you keep the item, OR (2) We can issue an RMA with a prepaid return label and you can return it for a full refund. Please let us know how you would like to proceed.
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I ordered a computer and it is defective. Woot told me that they did not manufacture this junk and I needed to contact the supplier. I called Joy Industries and they told me that Woot is on "credit hold" and wished me the "best of luck" I have contacted my bank and filed dispute on the charge. In the interim Woot keeps on spamming me. Wonder if they have ever had a repeat customer.

Placed my order on July 6th. On July 23rd I received an email saying my order would be shipped on the 22nd. AFTER I emailed asking about it. It is now August 11th and yes I have a fed ex notify saying it will be shipped on the 22nd of July but it is STILL saying label created. I did get my 5 dollars shipping refunded (big woop) but nothing else. Funny thing is my friend ordered the same shirt the same day and she has her shirt. Im so sick and tired of the bull crap run around with the emails and now no responses at all. I just want my money back or my shirt. Im definitely reporting them to the BBB... ASSHATS Ill NEVER buy from them again. Shouldve checked the reviews first they don't even deserve 1 star that says they did something right they deserve -5 stars

Reasons:

- No return
- No cancelling order
- Super slow customer service responses, you asked a question it will take days for them to reply
- Super slow delivery, it takes them days or weeks for them to 'preparing shipment' and again another several days or weeks for the delivery to arrive
- Defected items, we got an cheap modem but it's not connecting to internet time to time, GOOD NEWS is, you cannot return it!

Seriously, just a few bucks cheaper does not justify been treated so badly.

Just DONT SPEND MONEY ON $#*!!

Recently, I ordered two Adirondack chairs from Woot. Total was about $130.00. Ad claimed they were made of cypress. Turns out they were sloppily stained soft pine. The hardware was very cheap. Screw heads disintegrated as they were turned. Chairs came partially assembled. Quality was so poor that the factory assembies pulled apart with ease. I didn't get as far as actually sitting on them. Had I tried, I believe they would have collapsed into a pile of scrap. I complained to Woot in a detailed email. Twenty four hours later, they wrote back and asked for a detailed description of the problem. They said that once they received the email and some photos they would decide if they would help. I'm just going to charge back the order with the credit card company. I'm done with them for good.

It probably hasn't been long enough to justify a bad review, but I don't like being lied or condescended to. I ordered 2 tshirts a week ago, on June 28th. It clearly reads, "2-3 business days" on ship-out for 7-10 day ground shipping. My account still says that it's "preparing for shipping."

Upon contacting Woot, I got a standard copy-and-paste response (like I'm an idiot who doesn't read the literature before I bother wasting somebody's time) with a claim that it takes 3-5 business days. Um, okay. Then, change what it states on your website. Also, at that point, it had been 6 days, so... still not impressed. Completely unprofessional. If there's some issue, then look up my account and find out. Don't treat me like an order number. I'm a customer. A customer whose money you gladly (and quickly) took 8 days ago.

I ordered a computer but the advertising did not mention if it was a touch screen or not,
So before they shipped it I asked if they could change the order to a more expensive computer that said it was touch screen. But of course they said no, you only had 15 minutes to cancel orders, so it could not be changed.
This is the type of customer service that drives these sort of companies out of business. It would have made them money to change the order, but no, they would not do it. So when the computer comes if it is not a touch screen I will have to send it back for a refund, will I then buy the other computer from them, not on your life. I will never shop with this company again. So they lost another customer. Maybe you who read this will also shop elsewhere. Maybe they think losing one customer is unimportant. They will find out that soon they will run out of people who want to take the chance.

Other say their merchandise is of no value either. That is yet to be determined. Undoubtedly the one follows the other. Too bad, they seemed to have good prices.

I was for years an avid "Wooter". Staying up late waiting to see what kind of deal might be coming, hoping there'd be a "Bag of Crap" that I could buy before the servers broke, and hitting the refresh button to see the new item during a "Woot! Off" when the previous finally sold out. I've purchased odd items, remanufactured items, and even new items. The site is no longer happy-go-lucky-nerdy-fun. It is now very corporate since being owned by Amazon and filled with fine print that doesn't explicitly state things you'd expect. So, I purchased a set of golf clubs (vastly different than the funky electronics of yore) but hey, it's Woot! Right? The price was fine, about $30 cheaper than $#*!'s Sporting Goods and I was in no hurry for delivery. I bought them on January 2,2014. Here we are, August 3,2015 and they've begun to fail. I reached out to TaylorMade the manufacturer and they confirmed the failure was something they would cover under warranty. I just needed a receipt from an "Authorized Reseller". As you guessed it, Woot! Is not an authorized reseller of TaylorMade products, in fact, the mothership Amazon is not either. So, I went back to my Woot! Order to see what's up. Nothing in BIG BOLD letters read, "Hey! We're not authorized to sell these so the manufacturer's warranty is invalid." Rather it read, "New Item" instead of remanufactured. So, like most intelligent people I suspected that by purchasing something new I was protected as any other consumer from the manufacturer. Rather, Woot! Offered a 90 day warranty. I can assure you now that giving up 21 months of warranty was NOT worth the $30 savings. So, while you may still find something worthwhile, be sure to guarantee you are getting the manufacturer's warranty (unless of course you're buying something remanufactured or refurbished, in that case you get what you get right!). In my case, I'm left with something that the manufacturer says is a failure but they have an out and I still would have 6 months left on the warranty otherwise. I have been a Woot! Shopper since the beginning, I've recommended them to friends who have made many purchases as well. I can say this now with certainty... I won't make any more purchases from them going forward.

Ordered a laptop from Woot. Initially happy with price and performance. Two days later, the laptop died. Would not hold a charge. Tried for two days and couldn't get it to boot up. I'm an IT Director and I even had my IT Ops guys look at it. Returned it as defective and wanted a replacement. Woot did not have it, so they offered refund. Once I sent it back, for some magical reason, Woot says the laptop is fine and they couldn't find any problems with it. After 4 email exchanges, Woot basically called me a liar and charged me a restocking fee. It's only $40, but they just lost a customer. Been ordering from them since 2005. If you want customer service that won't call you a liar then DO NOT order from Woot.

I purchased a very nice TV spent a good deal of money and was very excited about it. Unfortunately when I opened my TV it wasn't the one I ordered it was a $#*!tier lower end model which could be purchased for a lot cheaper online. When I complained it was kind of like oh well you can return it or we'll refund $52, which is a slap in the face for the difference between the two TVs. And they don't care what so ever, and the TV is back on the site today for sale, which whomever buys it I warn you not to because it's probably not that TV. What kind of business practice is there, the site should be ashamed.

I ordered a very nice portable A/C unit, did my homework on line looked at reviews and prices and was impressed. When I received my product what I got was an older cheaper model, not even the same model number I was given on the e-mail receipt. The photo and the product I ordered and what I got were totally different. As you know they don't have a phone number to talk to someone only an e-mail. So I sent an e-mail and was basically told tough, you get what you ordered no matter what condition you receive it in. To me it was like buying a Chevrolet Camaro and upon delivery was given a Cheverolet Caviler and was told U bought a Chevrolet and that's what U get. Well if you don't have the same product call me or send me an email informing me so I can cancel it or give me a discount for a older cheaper model.

I've just been "baited and switched" by woot. Bought a wall mount "kit" which was supposed to come with HDMI cord and screen cleaner solution w/cloth. Needless to say, I didn't get cord nor screen cleaner kit. They didn't even have the decency to notify me; prior to shipping, and give me the option to cancel! Only when I notified them did they offer an; "up to", $8.00 refund; in which I replied was unacceptable more than once. All I got was some automated responses asking which option did I wish to chose (2nd option was to send it back for full refund). I didn't have a problem with woot until now, so I didn't know the customer service only consist of email; nor that they weren't BBB accredited. So, buyer beware! I will now stop referring my friends to woot

Woot's warranty is 21 days, period. Can you live with that?

We bought a "refurbished" Sony mirrorless camera. The lens (the expensive part) failed (camera won't recognize it) in 80 days during our European vacation. Camera wasn't in that good of condition when received anyway - not refurbished, just worn, with a dirty sensor.

Amazon owns Woot; I like Amazon, but now I think Woot is just how Amazon dumps their (easy) returns. I would have been better off buying new at retail locally, with a real warranty. Woot promotes itself as being cool, funny, and hip, but really it's just a ripoff. I recommend you stay away; I know I am.

To expand upon my earlier review, I have purchased from woot several times. Their return policy is TERRIBLE, and they are not responsive even when the problem is THEIR FAULT, such as when they sent me THE WRONG ITEM.

Good thing I signed in to purchase through Amazon and had a company with good service in the middle. Amazon refunded my entire purchase, whereas Woot customer service sent me away with no response.

Will I buy from them again? Occasionally. Some of their deals are great, but try shopping arround. Target, Walmart, Kohls, etc will give you similar deals (wait for a coupon or sale) on the same or similar items. Woot is OK, but often just useful for finding what a good price is before shopping elsewhere with better service.