Woot!Reviews 391

I used to be a fan of Woot!, however, their customer service has gone downhill.

I ordered a cable modem by mistake and immediately cancelled my order, per their instructions. (04/24). The ordered showed as cancelled on their site. However, after two weeks of no refund, I attempted to contact customer service three separate times with zero response.

I resorted to posting on their comment boards to get their attention. It was suggested (by their admin) that I put in yet another request. This time I did receive a response (on 5/12) that I would be refunded.

On 06/02, after no refund, I contacted Pay Pal and put in a dispute. Today (06/08) I received notification from PayPay that the issue was resolved and they recovered my funds.

Customer service is severely lacking at Woot! These days.

Terrible customer service! Total Ripoff!

I ordered 4 monitors and 2 dual monitor stands from these jokers for our business that were never delivered. They don't give a $#*!.

Woot forces the customer to contact Fedex to get the packages traced, force the customer to keep on the Fedex tracers, then when the package is considered lost by Fedex tells you to contact Woot to send a replacement shipment, then Woot tells you to file a claim with the local police department and then, and only then, will they consider what to do! Such bull$#*!!

I didn't know Fedex miss-deliveries is a crime! I can't wait to see the look on the cop's face when I ask to file a police report for the missing package.

So, if you order from them you are rolling the dice. They have terrible customer service, no care at all that you ever receive your purchases, and make you do all the work, which not only eliminates any cost savings you might have gotten but cost your company money for your labor. Here is an excerpt from their last email to me:

Email telling me to contact Fedex:

Hello,

Sorry you haven't received your order. Please contact FedEx to initiate a driver follow-up/trace. They will research the delivery and contact you with more information. We would ask that you be the one to make this call because they will ask specific questions about the delivery location. In the meantime, please check with your neighbors and/or complex office (if applicable) to ensure that they have not received the package in error.

*******339

Please let us know what they say, so we will know what we need to do to resolve the problem.

Regards,
Nicholas
Woot Member Services

Email telling me to get the police report:

Hello,

We are very sorry to hear that your package has not been located. Please contact your local law enforcement office and file a police report regarding your missing item(s). Please reply to this email with a copy of the completed report. Once we receive this information, we can investigate what action to take. We apologize for the inconvenience.

Regards,
Nicholas
Woot Member Services

Customer Service (Email only) was not helpful at all. On my order I asked Woot to ship the product to my daughter's address, but the billing address was my own address. They shipped the product to me instead of her. I asked if they could pay for me to ship it to her, since I had already paid for shipping. It was clearly their mistake. I even cut and pasted the shipping address from my order to the email. Each of the 4 times I email, I was told that they had shipped the order correctly and they would do nothing else. Most company's bend over backwards to make the customer happy, even if they are not at fault. Woot is at fault and would not budge. I will not never use them again. One less email everyday!

I joined Woot.com- was able to sign in. It is owned by Amazon. When I signed in- and attempted to place something in my cart-as to buy that item-it wouldn't let me. This site has no phone number-so I resorted to writing a total of 20 e-mails explaining that I could sign in-look at my account- but could not buy anything. Rather than fix the problem- they kept telling me to change browsers. So I tried that-and after 5 different browsers-the problem continued. Meanwhile I kept writing e-mails. Telling them that I had lost out on 4 beautiful Deals that were advertised on their pages. Again their response was something about my browswer. Come on folks- if it was my browswer-how could I sign into my account- and look at my profile etc. I then called Amazon owner's of this company- and was lied to by their customer representatives that there was a phone # there to call. Blatant lie- look for yourself-the best scenario is you have an account and you write the support department. They don't care. So folks-I have decided to cancel my account with Woot.com. Filed a complaint with Amazon for their customer rep's blatant lie. My advice- don't bother with this firm. Just buy your stuff from some other on site firm- as Amazon-Overstock-BestBuy- or the thousands of others.

I ordered an item and paid extra for two day shipping, needing it in about 5 days and I wanted to be sure it arrived in time. Before ordering they estimated delivery by Friday, I needed it by Saturday. The next day I received the order confirmation, which had it arriving on Saturday. This was about 12 hours after placing the order. I wrote (you cannot call, there is NO phone number) that I wanted to cancel the order, as it hadn't been shipped and wouldn't arrive within the time frame I'd paid extra for. They wrote back saying the order was "in process and could not be cancelled". A day later, i checked on the status of the order, which now had it due to arrive Monday, a week after ordering the item with 2-day shipping. Again I wrote customer service and was told there was still no way they could cancel the order, despite it not having yet shipped. Well, it finally SHIPPED the following Tuesday, arriving the following Thursday, 9 DAYS after paying for expedited, two day shipping. And yet, somehow, with their abysmal, totally inflexible system they were not able to cancel the order anytime during the 7 days it took to process and ship. I've bought a number of things on Woot and they've always been a little disappointing in one way or another. This was the last straw.

I bought a refurbished HP computer last month, and have had nothing but trouble. Hours with HP, and more hours with Microsoft. The computer came with absolutely no documentation (eg the Product code for Windows 8.1). Woot explains on their site that you are on your own. They basically fence junk, and take no responsibility for it. Oh what a mistake. Might be OK for a tee shirt or something, but I would definitely stay away from electronics or anything costing over, say, $20.

In most cases, the deals are good and products are as described, however, BEWARE of higher priced electronics because if you are unlucky enough to get a lemon, you are stuck with it.
Purchased a NEW, (not re-conditioned) Nexus 7 tablet as a gift which was DOA (Dead On Arrival) and would not turn on and could not be resuscitated with any of the YouTube videos or myriad of suggestions on the web.

Woot, was "sorry" about my experience, but they were not sorry enough to allow me to return the item for an exact replacement, a similarly priced item, credit towards another purchase or offer any solutions other than for me to contact the manufacturer ASUS, who couldn't help me because I had an email receipt and since I didn't receive a receipt with seller's logo, was also "sorry" they couldn't help me.

Be very careful ordering with this company. Their pricing is not that great, and they are unable to stop orders even if a cancellation is placed the same day, and 3 days before the actual goods are shipped! They charge shipping regardless, and a re-stocking fee of at least 15%. Their solution is to refuse the order on delivery, or mark return to sender.

We were among the Woot addicted. Many purchases with them, My husband and I were looking daily, honestly not once a day either, not to miss the insane deals and Great merchandise. It was kind of fun. BUT... I am afraid those days are GONE. All I can say is BUYER BEWARE! I have SEVERE buyers remorse (Wooter's Remorse). Customer Service SUCKS, Return policy NONE, If your product does not work or is broken or just the crappiest thing on earth, you have NO recourse. You may as well have thrown your money in a bonfire! So all in all, the "insane deals" I thought I had gotten in the beginning have become rather expensive when it all washes out. We are stuck with crap - that is not good enough for Goodwill. I used to tell EVERYONE about Woot, friends, family, strangers, I LOVED WOOT.
I wish I could turn back time, and reserved judgement. I am sure that everyone i told too found out the hard way - this company is the worst one on-line to buy from hands down. Ugh! In the beginning the company was just different and definitely 5 stars... How do I even give this company ONE star now? They have gone down hill and the deals are just not all that great anymore!