Woot!Reviews 391

I have purchased a few times from Woot. However, most of the time their e-mail goes straight to the trash folder. For instance, I purchased a mattress that was a good deal as it was cheaper than overstock - that had the same one. However, many times you can find the same item or the same price or cheaper else where. Also, the quality is often not good - at least for the clothing it is terrible. The best part is that they allow people to comment and reading other's comments can be extremely helpful!

Good luck returning a product... Or getting help with anything. It's been 2 years and I am still fighting for a computer refund. Just filed a BBB complaint. AWFUL!

AVOID THIS SITE! Bought some shoes that were terrible and they would not take them back despite several tries with their supposed customer service.

I am an Amazon customer and have been happy with them and all their services. However, the same cannot be said for one of their ancillary partners, Woot.

I recently purchased a so-called DVR from them called simple.tv, The product is simply substandard and doesn't function anywhere close to what was advertised. My contact with woot was via e-mail and the bottom line is they would not refund my money (even with a 15% restocking fee that they say they have).

I will continue to use Amazon, but will NEVER buy another thing from WOOT, I would also suggest that any other prospective customers tread carefully. Let the buyer beware should be this companies motto.

I hadn't heard of Woot but I am an Amazon customer and they regularly solicit me via email. They sent an announcement of re manufactured Magellan 7" GPS' that were being sold at half the cost of a new one. I presently use a small, older Garmin and thought I couldn't go wrong.

Boy, was I mistaken! Neither the description, the item, or the packaging tells me which model number I bought. Magellan support seems as screwed up as Woot and hasn't been of help. (I wanted to download the most current map but need the model # to do so.)

The voice part of this GPS sounds like the gal has been drinking -- garbled, hard to understand. It's a piece of junk. I trusted the Amazon connection -- shouldn't. I didn't Google reviews -- should have. I'm out $100. Stir clear of this outfit. They suck.

I bought an item that was poorly described. When I got it, the directions made it clear why it was being cleared out... it was ridiculously designed and mostly unusable. I emailed Woot for directions to return it and they said I couldn't unless it was defective and sent me a link to their impossible to find policies. I read them carefully and learned if the returned product isn't defective, there would be a 15% restocking fee and no refund would be made on the shipping. Given that I paid $88, that was better than being stuck for the whole thing. When I pointed out what I read in their policies link, they stopped responding. I thought I'd send it back anyway but the return label is for the manufacturer not Woot. I realized I would be out all my money and no product to boot. Shame on them! And this is an offshoot of Amazon isn't it? HORRIBLE customer service model!

"Horrible customer service. Odds are that you will be disappointed and inconvenienced by these jokers. They frequently send out the wrong merchandise. When notified they act like it is a frequent occurrence and the customer should have known better than to order from them. If you are good, they'll take back the stuff you didn't order. By the way, they don't even consider sending what you ordered (because that would eat into their profit margin) and they have no interest in doing the right thing under any circumstances. Don't give a woot and save yourself the headaches."

WOOT SUCKS. It used to be a great site but I quit buying when they started to be a crappy lying sack of crap.

I have been following Woot.com for 5 years and is it just me but are the deals not as good as they used to be? I has been a daily routine but I have only bought 2 items all year. I think Amazon bought them, if thats the case, since I am an amazon prime member, shipping should be free. Rethinking this site.

Silly me. I just assumed Woot was in the same ranks as every other decent, costumer-service oriented online retailer I've dealt with in the past. Nope, not so! I ordered a laptop this year, 2014. The 'new' laptop I received was circa 2009! And of course they won't let me return the dinosaur machine. My first and last purchase on Woot... what a nightmare. Save yourselves!

I have had a decent time ordering from woot. I have ordered a few items and overall they seem to ship quick, be well packaged, and all work.

Reveived shoes labeled as 13 (my size). Way too small, wouldn't fit my son who wears size 11. Obviously mislabeled. No return accepted. F¿Show More

I have purchased from Woot.com many times, and though I have never purchased any electronics from them, I have been overall happy with the toys, athletic apparel, kitchenware, and most of all the tee shirts! The big draw of this site is the artist-designed shirts, among my family of four we have a very large collection. They have in-house artists and weekly design winners (anyone is eligible to submit designs) and the prices are very reasonable. I have occasionally had an issue with quality control (for example, something printed crooked, or not quite the size that the tag indicates) and they have always resolved it quickly by either refunding or replacing the item. One caveat... when you purchase tee shirts, you have a choice of standard shirts, which are Anvil brand blanks made overseas ($7-8) or American Apparel blanks made in USA ($10-11). BUY THE AMERICAN APPAREL! The standard Anvil shirts are a weird shape, sleeves too short and angled too sharply downward so that when you lift your arms, you get big bumps on your shoulders... like little girls' puffy sleeves! In addition they get worn out pretty quickly. AA shirts better fit and better fabric.

Woot looks like a solid and reputable company from the outside, but that's not the case. Asides from selling items manufacturers write off as refurburish products, you're lead to believe warranties are still honoured. Nope! And when you contact Woot regarding issues, you get misguided or ignored (depending on what mood they're in). 4 months ago I purchased an HP Envy 15 AMD Quadcore laptop with many "bright" dead pixels. Woot failed to offer any assistance, so I pawned it and took a lost.

This site is horrible. I placed my first Woot order for 2 curling iron holders. When the package was delivered, I received a mailing box, with what looked like the box that the holder should have been in but, COMPLETELY EMPTY. I thought "WOW, is this some type of joke". The only customer service is via email. They did reply that I would be refunded. When checking my bank statement today, I received credit for 1 of the 2 items, that were never recd. Just one more reason to NEVER order from this site again.

The most horrible website ever. I bought their refurbished hp laptop and it was way too many problems, so contacted them asking to return it and get my refund, but the only thing they said is to contact hp and explain the problems of my laptop to them. Did not even mention about the refund. Totally horrible! Waste of money! STAY AWAY from this website! I am just outraged, because I feel like they my money was stolen from this woot.com website! Again stay away!

Warranties are worthless, they drag their feet with stupid e-mails until the 30 or 60 or 90 warranty is expired, customer service is non-existent. Amazon should be ashamed to be associated with company!

Ordered a Pyle bluetooth heart rate monitory and watch on September 16. The watch arrived not working. On my first attempt to contact CS (no phone number, and you are forced to fill out a form on their site instead), I was told to check with the manufacturer since the item was under warranty. Um. No.

I explained that the item was DELIVERED not working and that I didn't purchase a "broken HRM/watch" from Woot. They could either replace it or refund my money. The next email was apologetic and asked if I preferred a replacement or a refund. I asked to have a replacement, since I wouldn't have purchased it if I didn't want it. The next email said they were out, so they sent me a return label, and I mailed it back on September 25.

As of today (October 8), it has been nearly 2 weeks and 10 business days, and the item I shipped still supposedly hasn't arrived, and there's been no credit to my card. I wouldn't know because I've never gotten a tracking number (even after asking for one) so that I can monitor its progress. At this time, I'm out $50 and don't even have a broken watch to show for it. I might contact BoA to see if they can pursue the charge to my credit card if it goes on much longer. I feel like I've been scammed.