Woot!Reviews 391

Since Woot customer service is so bad & Amazon owns them, why don't you unhappy people let Amazon know you won't buy from them until they fix the problems at Woot? The threat won't matter unless you shop elsewhere but that will make Amazon listen, 'cause they're all about the $$.

Ordered a toy over three weeks ago and credit card was charged immediately. No toy arrived. We are out about $50.00 and will have a disappointed grandchild. Customer service "Pavel" advised me to delete cookies on my computer when I complained by email -- as if that would make the package arrive?!

I will never order from them again and I will contact my bank about the fraudulent charge.

This is the worst company ever. Will never buy from them again. Ordered an iPad which would not charge. Tried on 3 different charges and even other peoples homes. Would not charge. They charges me a $20 restocking fee. When I emailed them and told them that was unacceptable they stood me the will no longer respond to me. Will never do business with them again and will do everything I can to make sure no buys anything from them.

"Can I give them NO STARS? TERRIBLE customer (no) service!

I ordered a T-Shirt which came in MUCH too small. It was an XL that fit like a Medium. Customer No-Service will do nothing.

Stay away from Woot! They take your money and dont care if you have an issue."

Lost delivery; FedEx acknowledges; gave Woot FedEx contact info; off-shore DinashKumar tells me it is my fault FedEx lost package.

I explained in detail in first message to Woot's non-existent customer service that FedEx Ground had acknowledged the package was shown as delivered but the driver admitted that he had not delivered it to us and could not explain where it was. I even gave Woot the name, telephone number, and location of the FedEx Ground Supervisor, which fake-name customer service Dinesh Kumar CLEARLY IGNORED. This is going in to a BBB complaint right now and is going to be published to show the absolute lack of courtesy and total lack of intelligence on the part of the fools that Woot hires! Next time Woot should read the bloody message first before sending an inane response!

AGAIN: FedEx contact: [redacted], Manager, FedEx Ground [redacted] MA xxxxxx, tel. 508-xxx-xxxx

I am also filing a complaint to Bank of America to reverse the charges on the credit
-------------------------------------
From: Woot.Com [mailto:*******@woot.com]
Sent: Sunday, September 07,2014 1:37 PM
To: *******@major-university.edu
Subject: A message from Woot Customer Service

Hello,

Thank you for taking the time to email us. We appreciate your concerns as well as your business.

Tracking shows it was delivered. As a precaution, please check with your neighbors to see if they received the package in error.

Please let us know if you still did not receive the item or if we can assist you further.

Regards,
Dinesh Kumar N.
Woot Member Services

If you want a little excitement in your life! Order from here! If you like the silent type, order from here! If you enjoy being lied to, over and over again (when you do get a response)...;;; order from here! If, like the feeling of being screwed over, ORDER from WOOT! Something, is beginning to stink and its this company! Still waiting for an order, I place on 8/11. Had to complain on FB to get a response, than I was lied to. Now, I wonder how long it would take to get my money back! LMAO! Just send me my package, so I can move on with my life! Thats all I want!

I should see reviews before order an item in WOOT. It's really very bad experience. They provided shipping information, but where is my shipment?. They are not handover to shipping services. No way we can contact customer care directly. I suggest never by if you think every thing should happen as stated. If you have lot of patience... you may try.

PLEASE, PLEASE, PLEASE do yourself a favor and GET OUT OF WOOT.COM. Bought a sound bar and like many others took a while till receive also like many others the item came in with a damage part in a poorly package.
Also like others, I contact them as soon as I opened the box and so far nobody answered and has been a month already, I really don't feel that somebody will contact me. It is actually a gamble, if you are luck you may get a working product.
Good luck to you if you even after read all these bad review, decide to buy something of this website.
The pic is showing the base of the speaker that came broken and the speaker just fell of.
Well I completely forgot about this review, but there is one thing that I need to say:
-After a long time, the company contact me and offer me a partial refund which I accepted. So after all I was satisfied with the ending. Just add one more star.

If you are looking for a place to spend your money but not get any item you ordered in return, then woot.com is the place for you. I have purchased several items from them before and, even though they were a little slow, they always got my item to me as expected. That was most assuredly before they were purchased by Amazon. Now you can forget about any semblance of customer service. All you can do is type in a text box on their support page and hope and pray they get back to you (hint, you will be waiting a long time so better get comfortable). In this day and age, it is utterly unbelievable that a company could behave in such a manner and expect to stay in business. And what's even more surprising as that as good as their parent company is, they are exactly the opposite in every way. How does that even make sense? Do yourself a big favor and run, don't walk, in the other direction if you even think about purchasing an item from them. It is much wiser to spend a few dollars more on a more reliable and reputable site than to gamble all or nothing with woot.com. Do you feel lucky?

Works with vendors that they know can't fulfill orders.
They have really gone downhill since the amazon deal.

Just learned, after having purchased several items from this company, that their "return policy" is shameful at best. If you buy something that you receive and do not like - say the quality is poor- you can't return it to them. They tell you, "sell it on Google as it is not... worth effort for us to allow you to return the item."

One other time I tried to cancel an order within just a few minutes of placing it and was told I could not cancel the order.
I have made my last purchase from them.

An FAQ page offered by woot informs you that you have 15 minutes from purchase to cancel a sale. The 'cancel sale' link doesn't work and quickly expires at the 15 minute mark. I included this information in an email to customer care, but have yet to hear back. As mentioned before, this is a company that offers zero customer service and hardly any resources at all for a customer to resolve any issues. Regardless of whether a product is damaged, missing pieces, tagged wrong, or doesn't arrive at all; woot.com seems to find an excuse to keep your payment and cheekily recommends you try to sell your merchandise instead of offering any true solution. It's pretty unfortunate, but this seems like a very deceitful business. It would truly be in a customer's best interest to pay full price for an item than take the risk associated with woot.com and getting a good deal on the item.

I have used Woot several times and had okay luck. NOT this time. Took my money and sent me a confirmation with a USPS tracking #. Over three weeks later, no item and USPS says tracking # is not valid. Woot does not have a telephone number. Your only way to contact them is by email. They claim they will get back to you within 24 hours. It has been 3 days now and no word from them? I will give them another few days and then go through my VISA credit card to get my money back. Never again.

I purchased three watches that are more bling than anything else (difficult to tell until you receive them) - I notified them immediately requesting a return. Woot says they won't accept any of them back and I have to eat them. Aren't these people part of Amazon? I'd give them zero stars if I could and I'm going to avoid ever buying from them again (or at least, only buy stuff I'm very familiar with). Crappy policy, crappy product.