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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Easy to order - easy to assemble - rugged - Look good
Order was shipped from stock - arrived in 3 days
Would buy from you in the future
Very helpful customer service representative. After going over dimensions in detail, wrong size grate. Doesn't work and too costly to return.
Terry
I had never purchased a fireplace before and Woodland direct made it easy and simple providing step-by-step guidance on exactly what type of Grett and size and quality of material would be best for me.
If you think about it, not a lot of folks buy more than one fireplace in a lifetime. It's why expert advice and guidance is so important. We've got a lot of experience helping folks complete projects like yours. We're glad you found us and we could be of help.
I needed help in comparing two fire tables. I was immediately connected with a helpful person that walked me the comparisons.
Discounts and promotions change, but we should have been on top of that when you called. Thank you for the feedback and we're glad you got great advice and a great product at a great price.
We live in Truckee, CA and have only used the bellows a couple times and it has been working incredibly. I can also tell this was built by a true craftsman using quality materials and most importantly, it looks as though the parts are repairable or replaceable, so that it can be kept in service for many years. I'll give another review at the end of this winter and see how it handles keeping out wood stove burning during Truckee blizzards.
You have good taste. And you are right, that is a handcrafted bellow, made in the USA. A Johnny Beard bellow from Woodland Direct is an heirloom piece of art. Each and every one is amazing. Congratulations on your purchase and thank you for the great feedback.
Great customer service. I would highly recommend. Knowledge is outstanding.
Thank you.
You made it happen. We were happy to help guide you along the way. Thank you for the opportunity that you gave us when you called Woodland Direct.
Received my order way ahead of schedule. Fire bowl was exactly as advertised.
Hello and thank you, Steve. We're glad we made it easy for you to see what you were going to get. We're even more happy to see you pleased with fire bowl when it got to you.
The firewood racks are sturdy and easy to assemble. It is great they are made in the USA!
If you were looking for a wood rack that you would never have to replace, you made the right choice. A Woodhaven from Woodland Direct is the standard when it comes to quality and craftsmanship.
Everything was like the website. Directions were ok.
The only challenge was 2 fireplace sets of parts came in in different times and I had to figure out what went with what. All in all good experience.
Chris
We're glad you called with questions. We are at your service if you need anything else and many thanks for the great review.
Ordering was easy. Selection was great. Arrived WAY faster than expected. Only problem was, one log was broken. Y'all put me in touch with the manufacturer who wanted photos of the log and the box (the installer used the box for the old logs and we are in the Helene aftermath with no bandwidth for sending photos). I informed them it wasn't going to happen. The next day, got an email from y'all that you were sending a whole new set of logs. Don't have them yet, but if that's what I get, I'll be adding that 5th star for the great customer service!
Hello Bob. This is good feedback to get. Please call the folks in Customer Service if you need any more help. We are happy to do so.
I ordered three Platinum 4800W heaters. Upon installation one of the dimmer remotes did not function correctly. I notified Woodland Dorect and they had a replacement to me very quickly. The customer and tech support was excellent and responsive. I have used Woodland Direct multiple times and will continue to order from them in the future.
When you bought from Woodland Direct, we promised we'd be there if you needed help. It was our pleasure to help get you back on track with your project when you needed us.
Caleb was extremely helpful in my buying process. I appreciated the time he spent ensuring what we had was correct and of value relative to price.
We have a whole team of experts like Caleb who love to help folks with questions on any of our products. Thank you for calling us for help. If you felt welcomed and appreciated, that was intentional.
I ordered an item from WoodlandDirect. I received a message from the shipper that the package was damaged and could not get be sent. I called Woodland customer service fixed the problem on that first call and new productI have used Woodland for several days arrived at my house in 2 days with no cost to me.
Your loyalty as a customer means a great deal to the entire team here at Woodland Direct. Thank you for this amazing review.
I got my product. I'm sick of the email asking for a review. Seriously just stop. The product is fine. I received it. Let me just submit that I received it without reviewing you. Your clickbait is disingenuous. Seriously stop.
Thank you so much for bringing this to my attention. I'm getting in touch with the folks here who work on asking for reviews. It should not be as you describe. Thank you for letting us know.
Nathan was very helpful and attentive to the shipping issues, although fedex delivered a damaged box. Hopefully the part is ok
The sales rep that helped me was very knowledgeable and kind. Thank you.
We love your products, but putting this frame together to hold our firewood was a bit of a pain as the holes and the diameter of the bolts did not always fit well. So instead of being able to push the bolts through the holes, they had to be painstakingly threaded through the holes which took a lot more time. We love the final product once we got it put together (3 hours later).
Thank you
So very helpful in assisting me with choosing the correct logs for my outside fireplace. Yay!
When we called customer service we got Seth. He was wonderful. He answered all our questions, gave us some helpful tips, and made sure we ordered everything we need from the fire box to the outside of the roof. Everything was done in a timely manner from emails to getting it to our front door.
Good product options, availability, not completely knowledgeable on product specifics.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Dave. We're glad you were pleased and we'd love to have you visit Woodland Direct again.