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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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I had previously ordered from a different online fireplace company. They wanted an additional $950 to ship my fireplace. I canceled that purchase and ordered through Woodland Direct and received my fireplace in 4 days. Great experience.
I ordered my log set with an expected delivery of a week - it was here in two days! In perfect shape! Very nice!
That is great to hear, Kevin. Whether it's replacement logs, burners, or controls, we have options waiting to ship. Thank you for making Woodland Direct your source for hearth products.
A few years ago I purchased the propane log set with remote. This log set had the pilot light on all the time. I wanted to upgrade to the newer all electronic no pilot light. I thought I would have to buy a complete new system. After talking with the tech I was able to purchase a new hearth with the the electronic pilot and remote system. Less the logs. Thanks a gain for great customer service.
Joe, you paid us a great compliment when you came back like you did. Thank you. We were glad to hear from you.
I made a mistake in my order that didn't make sense, rather than just ship the wrong stuff they called to verify what I was trying to order.
Dan, we appreciate the chance to help and we're glad you chose Woodland Direct. Thanks for the opportunity to get things cleared up and on track.
I have bought some fireplace tools and wood storage rack from you and I will ne telling friends about you.
It was our pleasure to help. Thank you for 4 stars and some great feedback.
Ordering was easy and items were delivered as promised and on time.
We are glad your friend sent you to Woodland Direct. Thanks for letting folks how well treated you were when you got to us.
The gentleman (forgot his name) who helped me select the fireplace doors that would work for my custom sized fireplace was wonderful. Package arrived save and just had it installed by a company who specializes in chimney repairs. Very grateful for the professionalism!
You talked to Nick. He'll be glad to hear you felt so well treated when you called Woodland Direct. We appreciate the chance to help and we'd love to hear from you again.
Their customer service was great. I had placed an order and then realized that I needed to change my order. I called and the gentleman helped me with doing that. It was a smooth transaction. I would definitely shop with them again.
PS...The product I ordered exceeded my expectations! So happy!
Thank you, Karen. You got some help from Donavon. We were glad to be there for you when you needed to make an easy change on your order.
They had the exact product we needed. It was easy to assemble - and we received the firewood rack in a week.
A Woodhaven from Woodland Direct is the best choice for a wood rack. You picked a good one and we're glad you are pleased.
High quality old fashioned cast iron. Looks like will last a century!
Your fireplace grate was made in a foundry here in the US. Were glad you recognized the quality and value when you received your order. Thank you for your business.
Chris is absolutely the very best salesperson. He excels guiding the customer to understand the diverse and extensive Woodland Direct inventory. Look forward to enjoying the purchased products.
Chris will be happy to know you spoke so highly of him and Woodland Direct. You are appreciated and valued by the entire team here and we're glad to see this great review.
Chicago brick oven is a great product, all the accessories arrived quickly. One minor problem with an accessory was resolved quickly and easily.
If there is an issue when you get your product, big or small, we'll work with you to make it right. Thank you for the chance to serve.
I have ordered 3 times from Woodland Direct and each time it has gone very smoothly and the products have been of a very high quality. My only concern is that their packaging could be more robust. In 2 out of the 3 orders one or more legs of the grate came through the packaging.
Looked at multiple stores and web sites to find a high quality grate that I knew would fit in my firebox. Found it here, and was glad to order it to get it in time for fireplace season.
We carry a huge selection of grates in many styles, materials, shapes, and sizes. Thank you for choosing Woodland Direct to help you find the perfect one for you.
This was so easy to install. My daughter andd I did it in about 45 minutes. Just had to find a phillips screwdriver!
Great job, Laura. We're glad to hear it was easy. Thank you for choosing Woodland Direct.
Website is well laid out and easy to navigate and filter. My questions were quickly and thoroughly answered by the team, and that was a huge influence in my purchase decision. Their knowledge and confidence in the solution, as well as my follow up post sale questions being quickly answered.
Dave, it was our pleasure to help when you had questions. You describe an experience we want every customer to have when they call Woodland Direct. Thank you for the chance you gave us when you called.
We purchased a gas fireplace from Woodland 3.5 years ago and it has been a problem. The batteries in the remote constantly need to be replaced, and the whole unit stopped working recently. After calling customer service we were told it needed a new remote and a receiver for over $400/ When these items arrived it still did not work, and my husband had to buy some other part from you for another almost $300, and he will see if this does the trick to get the fireplace working. And this is the third day he has had to take off of work in the attempt to fix this poorly made item. So you can't really blame me for not being happy with Woodland Direct!
Thank you for this feedback. We represent and retail products made by our industry's most respected manufacturers. Along with the features and benefits of each appliance we offer, we also include details on warranties on every item page. We understand that these warranties matter to our customers which is why we make that information easy to see before customers choose our products. Coverage limits including warranty terms and related costs are detailed in the manufacturer's warranty. If a warranty claim is needed, we want to hear from our customers and we want to help. Rather than ask customers to contact manufacturers, we have a team of trained technicians who can help troubleshoot as well as help provide essential information to the manufacturer to make the claims process easier for our customers. We highly recommend that trained gas professionals service and diagnose issues like you are encountering. We are happy to get on the phone with your installer if needed. As well, appliances are made to be serviced and we can help you or your service professional with the purchase of replacement components not covered under warranty.
Just what we were looking for high quality at a reasonable price with free shipping
Thank you, Peter. We're glad you found us as well.
The ordering and customer service experience were very good but we could not believe that our custom fireplace screen that cost almost $900.00 was made with screws that started to rust within a week of receiving the product.
I had my fire-pit delivered without the feet and also the starter did not work. They delivered the feet and we are still working on the starter but they have been easy to communicate with!
Hello Betsey. We appreciate you being so gracious. Thank you for the great feedback despite the issue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing Woodland Direct. Along with free shipping, we have a team of experts waiting to help if you have questions on installation or operation of your appliance. Please call if we can help.