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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Very easy to order your representative on the phone was perfect. Very helpful and delivery came on time. Can't wait to do it again with another product.
We recently purchased a linear fire place and the purchasing process was incredibly easy, the product arrived faster than I expected as well. We can wait to have it installed! Thank you!
Thank you for the kind review, Carrie. We are glad to hear the purchasing process was easy and that your linear fireplace arrived sooner than expected. We hope you enjoy it once it is installed and appreciate you choosing us.
Excellent technical advice leading to the above purchase instead of a mistake I was about to make.
Quick delivery and after professional plumbing an easy setup. Only disappointment is the glowing embers die at anything less than half to full setting …. Guess unavoidable?
Thank you for the feedback, Derek. We are glad our technical guidance helped you choose the right burner and avoid a potential mistake, and that delivery and installation went smoothly. We also appreciate your note about the ember glow and your overall experience.
C/S Chris Connolly was excellent. Made order and information easy. Delivery was on point as well. Had system up and running within 24 hours of receiving product.
Thank you for the great review, John. We are happy to hear Chris provided excellent service and made the ordering process easy, and that delivery and installation went smoothly. We appreciate you choosing us and taking the time to share your experience.
For us as a company the shipping was fast, all the parts arrived and were correct without damage and your website is easy to use and a wide variety of selections.
Our customer wrote us a note with their payment "We are really enjoying our fireplace! Thank you so much!"
Thank you for sharing this, Scott. We are glad to hear everything arrived quickly, complete, and in good condition, and that your customer is enjoying their fireplace. We truly appreciate your continued trust in us and value your partnership.
Item came sooner than estimated. Was high quality and loved by recipient. Will keep Woodland in mind for all future fireplace needs.
Thank you for the wonderful review, Deb. We are glad to hear your item arrived sooner than expected and was well received, and that the quality met your expectations. We truly appreciate you choosing Woodland Direct and keeping us in mind for your future fireplace needs.
My order was fast in arriving. The fabric is nice and sturdy, and looks like it will give me many years of protection for my wood. Just looks really nice on my rack
Thank you, Mariann. We're glad you were pleased with the quality of your new log cover. Thank you for 5 stars and a great review.
Great buying experience with a helpful customer service representative. Excellent quality products that make for a beautiful fireplace.
We'll let Corina know that she was a great help. We're all thrilled to hear your project ended up turning out so great. Thank you from all of Woodland Direct.
A friend told us about your company. We ordered the fireplace grate. It was received within a week. We were able to track our order and be here for its delivery. The grate fits perfectly.
Thank you for sharing your experience, Yvonne. We are happy to hear the recommendation led you to us, that your grate arrived quickly, and that it fits perfectly. We appreciate you choosing us and taking the time to leave such thoughtful feedback.
We purchased a ventless log set and we love it! The directions were easy to follow, and installation and set up took less than an hour. It shipped very quickly and was packaged very well.
Thank you for your business and congratulations on your new log set. We are glad to hear your great news and appreciate you visiting Woodland Direct.
Ken Grant was most responsive as was everyone else most helpful and prompt. He particularly was helpful in converting our wood-burning fireplace into Propane fireplace with gas logs.
Service has always been impeccable. This was our second purchase from Woodland Direct.
Thank you for your repeat business. We genuinely appreciate you letting us know how professionally and kindly Ken treated you. Congratulations on your new log set and many thanks from the entire team here at Woodland Direct.
Another company promised a hearth pad in only a few days which stretched to weeks and maybe never when I inquired about the status of delivery. Frantic to have this item for installers I reached out to numerous companies. A live person called me and encouraged me to use Woodland Direct. He was knowledgeable and accommodating. The website is clear with all options needed. And delivery was amazingly fast.
Thank you so much Shirley for sharing this. We are glad our team could step in when timing mattered and help you get exactly what you needed. It means a lot to know the website and delivery made things easier for you.
Our fireplace is not very deep but plant wide. I'm wondering if I should have purchased to smaller ones and just put them side by side to get the width is was looking for.
It's a well built unit.
Thank you for sharing this. We appreciate you taking the time to leave your thoughts. We are glad to hear the unit is well built and your feedback is helpful for others considering a new grate for their fireplace.
We picked out a complete ventless fireplace and on delivery the base panel firewall was cracked and one of the logs were broken. I sent pictures and have already received replacement even though it was the Holidays. Great products and customer service.
Thank you so much Darrin. We appreciate you sharing this and we are glad our team could take care of the issue quickly even during the holidays. It means a lot that you trusted us and we are grateful we could help make things right.
I have a bowed fireplace with unusual dimensions. I ordered a custom iron screen for it, as well as a standard screen for another fireplace. Both arrived in excellent condition and have improved the appearance of both fireplaces. They look great in my Spanish colonial home.
Thank you so much Carolyn. We truly appreciate you sharing this. We are glad the screens fit your fireplaces beautifully and complement your home so well. It means a lot that you trusted us based on your designers recommendation.
Ordering process was good and rep knowledgeable.
There was an issue with possible delay of the doors, but they worked it out to pay for express shipping and I got them in time.
Thank you Jay for sharing your experience. We appreciate your patience and are glad our team was able to work through the timing and get your doors to you as promised. Thank you for choosing us and for your understanding.
Good product, somewhat disappointed that the pilot systems did not have better explanation. I thought I purchased a fully automatic pilot only to find out it's a standing pilot! Sales information very misleading!
Thank you John for taking the time to share your experience. We appreciate you choosing us as a first time customer. We are sorry for the confusion around the pilot system and we understand how clearer explanations would have helped. Your feedback is valuable and helps us improve how we present this information.
It was a little confusing since I didn't know it would come in three separate parts. The first one I didn't receive much information with it and the local business that was going to install it kept asking for "specs" that I didn't get until the last shipment. I ended up calling your company to ask questions to get an idea as to what was happening. In future it would be helpful if the salesperson spent a little more time on explaining the process or have something written up you can send the buyer, explaining a little more as to how the whole process works.
Thank you Brent for taking the time to share this detailed feedback. We appreciate you choosing us and we value your perspective. We are glad our team was friendly and able to help you find the information you needed, and we appreciate your suggestion on improving how we explain the process upfront. Your insight helps us do better.
The representative helped me select the best option for a new set of fire logs. He was very knowledgeable and professional. I needed technical support during the installation. That was also outstanding. One log was damaged upon delivery. Woodland Direct quickly shipped a replacement set. I am very impressed by the customer service and support.
Thank you so much Jeffrey. We truly appreciate you sharing your experience. We are glad our team could guide you through selection and installation and resolve the delivery issue quickly. Thank you for trusting us with your project.
Good experience speaking with the CSR, Shipping took a little longer than i would have expected. Assembly instructions were not detailed at all and pretty much had to figure it out on my own. Would be nice if you had YouTube assembly videos. Also, although quality seems good, I feel my glass door was very expensive.
Great job getting the job done, Peter. We appreciate your feedback regarding the install and how it could have gone better. Thank you for your business and your valuable feedback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the wonderful review, Donald. We are glad to hear ordering was easy, our representative was helpful, and delivery arrived on time. We appreciate you choosing us and look forward to working with you again.