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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Woodhaven Firewood Rack was easy to put together and well built. The cover is very nice as well. Fully stacked with firewood and it is very sturdy, nice looking, holds the wood very well.
The letter received with the delivery, and the small gifts (fire-starter and koozie) were nice touches. Made in USA.
Just fine. Will keep Woodland Direct in mind for the item I might like to purchase.
Please no need to send emails.
Christopher, we are very careful about personal information like emails and even though we may send info on promotions or project ideas from time to time, anything we send will have a way for you to opt out if you prefer. We are happy to hear from you when you are ready to reach out again. Thank you for your business.
The service has been amazing, from a follow email to ensure the measurements were correct to the product. The door looks amazing and looks great.
Congratulations and thank you, Alex. A new door can completely change a fireplace for the better. We're glad you made this happen and we were invited to help.
Easy to order. No problems with the replacement of the cable assembly. Very pleased
Dan, thanks for the chance to get you an easy fix to a small bump in the road. Woodland Direct is thankful for your business.
Kinda windy here in Nebraska.I have terrible down-draft especially when the wind would blow and the stove was cold, just starting to get a fire going.The Vacu-stack does make a considerable difference, convertinf wind into up-draft.awesome.!
You were smart to try a Vacu-stack. Smoke spillage and back puffing can be tricky. We have passive solutions like this with no moving parts or electricity needed. For more complicated smoke issues, we carry a full line of mechanical draft inducers as well. We're glad to hear your new Vacu-stack is handling those Nebraska winds.
Product is very poor quality in both appearance and performance. Very disappointed in it in every way.
We are so sorry to have ordered it. The reviews praising your products are completely false.
A new door can make a fireplace look brand new. Congratulations and thank you for sharing this review.
I needed to replace my ignitor on a fireplace I purchased a few years ago from Woodland Direct. My customer service rep was able to look up my order and had the parts department Identify the item needed.
That is good news. Great job getting it fixed and thank you for the chance to help.
This wood rack was recommended to us - and we are so happy we bought it. It's super solid and the cover keeps the wood dry. Very happy!
You did good by picking a Woodhaven from Woodland Direct. There is no better way to store wood. We appreciate you and the 5 star review.
Thank you for the chance to keep our promises. Shipping damage is uncommon but it can happen. Getting back with us right away was the right thing to do and we are glad we were able to help.
Doug was very helpful from start to finish. The only issue we had was that an instruction and assembly instructions were not sent with the order.
Great service is a great compliment. Thank you from all of us at Woodland Direct.
Needed more rug coverage from wood burning fires. This rug fit the bill, altho its looks are strictly utilitarian. At least it comes in different colors.
We are glad we could help get you 'covered'. Thank you for picking Woodland Direct.
The fireplace is very well built, and customer service was excellent!
You are awesome for leaving such a kind review. Thank you. We read these in company meetings sometimes and we'll be sure to call Seth out in front of the rest of the folks at Woodland Direct. We are proud of the way he treated you.
Overall the experience was satisfying. However, the lack of communication after shipping and before delivery was lacking.
Michael, we're glad to hear you were happy with your order and we appreciate the feedback on where we need to improve. Thank you.
The customer service representative was very helpful in getting me the cover that I needed.
Keeping firewood dry and protected from the elements is smart stuff. It was our pleasure helping you find the perfect cover for you.
Exactly what we ordered and received in a timely fashion.
Will order here again if needed
We are thankful you chose to visit Woodland Direct. We hope to hear from you again regarding your next project.
My wife and I installed it yesterday and it looks great. The directions need help for people that aren't mechanically inclined. Install videos would be great.
You picked great quality doors. Great job installing and thank you for your thoughtful and helpful feedback.
Consultive Pre and Responsive Post sale efforts combined with a final product that is superior quality and even better than what we envisioned! Thank you Tom Regis!
You built a fire pit and picked some outstanding quality controls, logs, and a burner. Well done, Richard and thank you for inviting us to help.
Please pass our sincere thanks to the friend who recommended us. We were glad and thankful to hear from you.
The custom screen I ordered was supposed to be bowed. I was sent a straight one that requires feet, that were not in the box. I have called back and left voicemails, no one is returning my call to resolve.
You absolutely ordered a bowed screen. Expect to hear from my service team. We've tried calling and have been unable to leave a message. Look for an email from our team. You picked an honest group of folks to buy from online and we will make this right.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
A Woodhaven from Woodland Direct never disappoints. Great job picking the best wood rack in the world.