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From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
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Service on the phone was great and the product came quickly and was easy to install with the instructions. Thank you.
Our classic screen is exactly what we hoped it would be. Very high quality construction and it fits like a glove.
Thank you for the great review! We're thrilled to hear your classic screen fits like a glove and brings that perfect touch to your fireplace. Here's to many warm, cozy moments ahead!
A mistake was made with the dimensions of my customer screen, and the company leadership turned a fan into a someone who will no longer purchase or recommend. Very short sighted.
Thank you for your feedback. We regret that your experience with the custom screen didn’t meet your expectations. Our team built the screen precisely to the dimensions you provided, as confirmed during our call. Had the mistake been ours, we would have taken responsibility and had the screen remade. However, per our policy, we’re unable to offer discounts or concessions for a remake, as the original was crafted accurately to your specifications.
Great product, but poorly packaged. It took three shipments to get an undamaged product. Customer service very responsive.
George, it means a lot to us when a customer like you has a challenge and still gives us a great review. Thank you for your patience and the chance to demonstrate our commitment to service.
Happy customers who love their products make for a happy Woodland Direct as well. Thank you for the chance to serve. We appreciate you.
My pilot would not stay lit, so I called and got help from the service man
Tom P. Helped you, but he is not just a service guy. He is one of the more knowledgeable hearth professionals in the industry. We're glad to have him as part of our team and super proud that he made you feel appreciated as a customer.
Loved the product. Enjoying the rustic look in our outdoor fire pit.
Denny, we love that you love your new gas logs. Great job picking one of the most realistic artificial logs available and thank you for 5 stars and a great review. We appreciate you as well.
Ordered an Empire gas logs. One log was damaged in shipping. Woodland had a replacement for me in Four days.
You got help from the amazing Rijkayla in service. We regret the small bump in the road, and we appreciate the chance to promptly remedy the issue. Thank you for this great review and the encouragement it brings to our team.
Very easy to order from the website. The firewood rack arrived in perfect condition and was straightforward to assemble. It looks stylish on our patio and performs its function perfectly.
Hi Mike, thank you for your kind words and especially for highlighting how easy it was to order and assemble the rack. We're delighted it complements your patio so well, and we look forward to assisting you with any future home projects or upgrades. Your satisfaction truly means a lot to us!
Received fire pit screen with areas that were not painted. I repainted with heat resistant spray paint
Peter, thank you for sharing your experience and with the fire pit screen. We’re sorry the paint didn't meet your expectations and appreciate your ingenuity in improving it yourself. Your feedback helps us improve both our product quality moving forward.
Solid quality in product, customer service and attention to detail.
Mark, you picked a high quality top sealing damper. Great job sealing up that chimney when not in use and thank you for coming to Woodland Direct to get it done.
Excellent product, quick shipping, great customer service experience.
We are glad you found good reason to trust us and we're thrilled you weren't disappointed with the decision to do so. Thank you from the entire team at Woodland Direct.
Receipt of samples was a great help in determining our final choice of fire pit coatings.
Drew, the one who helped with your samples had this to say: Thanks a ton, Thomas. We’re so glad you’re loving the fire pit — and it was an absolute pleasure working with you and the wife! Easy, friendly, and all-around awesome. Appreciate the 5 stars more than a cozy fire on a chilly night!
Thank you so much for your kind words, John! We're delighted to hear the unit met your expectations and was easy to assemble. Your satisfaction means a lot to us, and we’re here if you ever need any support or have further questions.
The website offered a variety of products. I placed the order and received a great product that was easy to install.
Christopher, you picked a high quality control valve for an outdoor fire feature. Congratulations and thank you for looking at what we had to offer. We are glad you chose Woodland Direct.
Customer service has been excellent. They're very responsive and the product looks great.
Your help came from Clinton, one of our senior technical service experts. He had this to say regarding your review: Thank you so much for the kind words! It was truly my pleasure to assist you, and I’m really happy to hear that the product both looks and works great. If you ever need anything else, don’t hesitate to reach out—I’m always happy to help.
My dealing with Kurt was personable and complete. He explained everything thoroughly. He triple checked to make sure there were no mistakes.
Kurt was thrilled to hear about your success and had this to say: I'm glad the project completed and that my triple checking met your expectations!
The fireplace doors were built to my specifications and appear to be well made. Thanks for a good job! They look nice. Delivery time was less than two weeks.
Caleb had this to say: Sherman, I am Glad to Hear that the Doors Fit Well and that they arrived Quickly for you! We appreciate you giving us the Opportunity, and your Valued Feedback. I hope you enjoy some time around the Fire!
From the time i place the order all the way through delivery and installation, WoodlandDirect was a PLEASURE to deal with.
A good service team keeps the promises that a company makes to it's customers when they buy. You had a small issue and you got Melanie in service. Helping was our pleasure. Thank you for the chance to serve.
Very happy with the service and the outdoor gas firepit. Very easy to connect as I used natural gas.
It looks like Nathan enjoyed working with you as well and he had this to say: Joe was great to work with as well. After going back and forth on the size, we landed on the best one to fit his space!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! Levi was happy to help you select your fireplace screen, and we bet it looks fantastic with just the right touch of charm for your hearth. Enjoy those fireside moments!