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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Nothing negative to say was all good. I will not know everything until installation in about 2-3 months
Delivered in grate condition, if ever needed again I would shop here.
Your great grate pun really got us fired up here at Woodland Direct. Thank you for 5 stars and for giving us a reason to smile.
Product was exactly as advertised. Good quality. Would definitely recommend
Very helpful making design decisions. Thanks for your service and ideas.
Levi knew who you were when he saw this review and had this to say in response: Thank you Rick for the warm review. I am so glad I could help spark some inspiration and guide you through your fireplace design process. It was a joy working with you!
All my questions were answered thoroughly by Nathan before I decided on which fireplace to choose. Made my decision making process much easier.
Nathan had this to say when he read what you had to say: Anne - You were a joy to work with. Adding a gas insert to your house to not only warm up the house, but provide a gathering place for the family, was my honor. Being that you are originally from MI and your husband is from St. Louis, we had a lot in common. Every time you use the fireplace, I hope you think of us at Woodland Direct!
This is the second time I've responded to this question about this delivered item.
Mike, thank you for your patience while we got your order straightened out. Your feedback matters. Thank you for letting us know where could have improved.
I ordered the parts for the fireplace on a Sunday. It arrived on Monday of the following week. Everything looks great.
This is great news to hear, Robert. Great job getting your project done. We were glad you found us helpful while you were in the process of making it all happen. We are here anytime you need us and would love to hear from you again.
Very pleased with the quality and functionality of the fire pit - good heat and perfect size. I would recommend a redesign of the key. It is hard to get to and doesn't stay in … we had to rig a way to keep it attached.
Hi, Karen. Thank you for this feedback and the great review. Look for a private message. We want to know more.
It took longer than I expected to ship. Otherwise, everything was fine.
It looks like Sabrina here helped you find a high quality cover for a wood rack. Great choice! Thank you for your patience and the note that you were happy other than the short delay.
Needed new wood rack covers. Had good options & reasonable prices. Easy to order.
We are thrilled that you found your way back to Woodland Direct. Your loyalty as a customer means the world to us. Thank you!
I could've bought this product elsewhere, but Woodland Direct's personal touch made the choice easy. A knowledgeable rep spent over 30 minutes helping me with decisions I'd been weighing for a while - much better than just reading off the same info/specs that I can find myself.
If you felt welcomed and appreciated when you called, we do that on purpose. Our site makes it easy to browse and buy, but if you need some friendly advice, there is a team of folks eager to take your call and help.
I called with a question and got so much help and guidence for picking out my fire bowl. It is going to look great on my new patio.
You did the right thing by calling. A fire feature is a serious consideration and we have experts like Laine, waiting to help when you have questions. Congratulations on your brand new Moderno fire bowl. You settled on a great choice and it was our pleasure to help.
We received our order without any damage. It also arrived within the quoted timeframe. We are looking forward to the season to use our new fire pit. We tested it and the flame it produces is excellent!
Professionals know Woodland Direct and it's not unusual for them to send customers our way. Thank you for calling for some guidance and great job picking a great quality fire pit.
Product arrived in perfect condition and according to the stated timeline. Really appreciated the excellent communication from Woodland Direct throughout the entire process. Will recommend this company to others.
Laura, helping was our pleasure. One of the first promises we make is when your order will get to you. We take our promises and the trust our customers place in us very seriously. Thank you for the chance to come through for you on time with a great quality product.
Their web site is well laid out and easy to navigate. All product offerings are fully displayed and easy to understand descriptions. Their customer service rep was very helpful and knowledgeable. Returned my call promptly and expedite me choose the right set for my fire place.
Your knowledgeable advisor was Tom K. He knows his stuff and loves to help. Congratulations on your amazing new Real Fyre gas log set and thank you for choosing Woodland Direct.
We saw this rack at a house in the mountains and had to have it!
That's a Woodhaven from Woodland Direct. Once you see the quality and craftsmanship, no other rack will do. Great job finding the best and thank you for your business.
Thank you so much for your kind words, M! We're so glad the ordering process was simple and your items arrived quickly—don't hesitate to reach out if you need anything else.
The curved wood rack is sturdy, attractive and high quality. It shipped very quickly and was easy to assemble.
Hello Ashley. You found the world's best wood rack. Great job and thank you for your purchase!
Found exactly what we needed and it arrived quickly. Good communication on progress of the order right up to delivery.
Mike, thank you for sharing your fantastic experience with us. We're thrilled to have provided exactly what you needed. Looking forward to assisting you with any future needs!
Ordered a fireplace screen, service was prompt and the screen was easy to install and looked very good...
Thank you for 4 stars and the good word that your order went well from start to finish. Woodland Direct appreciates you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Congratulations on your new direct vent fireplace. Let us know if you have questions when it comes to the install. Joshua your advisor and an entire team of fireplace experts are here if you need help.