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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
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Very heavy duty grate. Just what I was looking for. Shipping was fast as well.
I've been wanting a new wood rack for some time now. This was exactly what I was looking for. High quality, strong steel. Doesn't bow when loaded up. Would recommend this product!
You did well. You picked a Woodhaven from Woodland Direct. Great job picking the best quality wood rack in the world.
Ordered our fireplace online. Everything came neatly packaged and was very easy to setup. I would like the led flames to be a little bigger but that's just nitpicking. Overall great company and great service.
Thank you, Zack. A review like this is great to find. Great job pulling your project together and thank you for letting us know how well it went.
Everything was as described and went together relatively easy. My only issue is that one side of the glass doors are slightly off and one side doesn't close flush to the magnet. They are already adjusted as far as they can go, so no real fix. The same side glass doors also don't sit open folded. They unfold and open up, probably due to my fireplace not being totally level, but they should include something like some little magnets with sticky backs or something as I'm sure most fireplaces are not completely level or flat. You can find almost the exact same design for $100+ cheaper at home depot or other places, but I can't speak to those others and how they are built. Overall it looks sharp and I am happy with the purchase.
Thank you for your detailed feedback! We’re glad to hear you’re happy with the overall look and quality. We’ll share your suggestions about the door alignment and magnet option with our team as we continue to improve.
Called and ordered a screen for my gas fireplace. A great discussion lead to exactly what we needed. It looks fantastic!
It was great to hear from you, J R. Jon H was your guide for your new screen. Hearing you were so happy will put a big smile on his face. Thank you for the great report and 5 stars.
Liked the first one so much I bought another, bigger one!
A 16' Woodhaven! Two of those holds a lot of wood. Thank you for coming back again and leaving a great review.
After I determined the replacement fireplace glass doors of choice, the purchase process was accomplished in one phone call. The professional on the line instructed me on how to measure the fireplace opening and confirmed the size needed. I placed the order on the spot, pleased with the price. The fireplace doors arrived sooner than expected, well-packed and in perfect condition. Installation took a while (and a few added nuts & bolts), but my son was able to complete it. My Fremont doors are high in quality, first-rate in function, and a beautiful upgrade to my family room fireplace.
You are awesome for not only taking the time to leave us some feedback but for leaving such a detailed positive review. Helping was our pleasure. Thank you for choosing Woodland Direct to help with your new fireplace glass doors.
Everyone we spoke with at Woodland Direct was professional, helpful, and knowledgeable. We received what we ordered quickly and as promised. Their recommendation and guidance was spot on. We love our new electric fireplace and won't hesitate to call in Woodland Direct in the future when needed.
You have great taste, Kelly. A Modern Flames Redstone Built-In Electric fireplace is an outstanding choice. Josh was your expert guide. He's one of our many NFI Certified Master Hearth Professionals. Thank you for letting us know he made you feel welcomed and appreciated when you chose to call Woodland Direct.
Everything as expected and very happy with the quality
Hello and thank you, Rebecca. We're glad to have met your expectations and thankful you picked Woodland Direct to help you find a high quality fireplace grate.
Only thing i can complain about is the quality of the fireplace interior liners. We had to get replacements at least 3 or 4 times due to them cracking. We were well taken care of and they replaced the ones with no cost that were damaged during shipping.
Sam, seeing this frustrates us as well. You are good stuff and highly regarded for taking the time to share helpful feedback like this so graciously. Thank you for your kindness and patience while we helped and for letting folks know, despite the challenge with the panels, we worked hard to make it right for you.
I ordered a fireplace key from you guys and unfortunately the box came broken with the insides missing. I called customer service and you guys rectified and sent out a replacement quickly! I appreciate you guys coming through for me, I will continue to use your services. 10/10 experience
A chance to sell something to a customer may be a great opportunity, but a chance to help an existing customer with something they've already bought is where a company really shows it's value. Our service team is here to keep the promises our company makes. Thank you for giving them the chance to do so.
I was able to quickly find a USA made product meeting my specific needs. The product arrived well packed and it exceeded my expectations. Ive had several fires on the grate and the airflow is great even with the retainer.
Great customer sales service. Really helped me find the correct fireplace. Danny was the Rep that helped me out 100% on that guy.
From the moment I contacted customer service to the delivery of our electric fireplace, it was an overall great experience. I have communicated with employees who were kind, professional, and responsive. My fireplace is absolutely beautiful. I would highly recommend using Woodland Direct!
Loved the first wood holder purchased so much that we ordered a second one for our other fireplace. Well made. Easy ordering and fast delivery.
You have good taste, Lynn. That is a high quality wood rack from Stone County Ironworks. Thank you for letting us know you were satisfied... twice!
Could not find a specific product on the website, so I called. The service from the customer rep was just outstanding!
Your outstanding customer rep was Ronny. We love that he made you feel welcomed and appreciated. Thank you.
We ordered a custom fit fireplace door and were impressed by the help we received in placing the order. The door fits perfectly and looks great
Danny has been a hearth professional for many years. You were wise to call and ask for some help. We were glad to hear from you and appreciate the opportunity. Thank you.
Somewhat disappointed. Shipped me an ember retainer that is too large for my new grate.
Tom, contact our service team with pictures and your contact information. If there was a discrepancy on how we presented the product, we'll make it right. Thank you for the 4 stars and please let us know if we can help.
Was concerned about glass doors being shipped, but they were packed very well, and in a good crate, and everything was fine and worked out just as ordered.
You got a Reflection Fireplace Glass Door from Design Specialties, one of the biggest and oldest door manufacturer's in the world. They put a lot of time into making a high quality door and when they go out, they are wrapped, strapped, and as secure as necessary for safe travel. Congratulations and thank you for choosing Woodland Direct.
I received the firewood rack within 3 days of ordering it. The rack is sturdy and as advertised easy to assemble. The design should ensure that the rack will last a long time... and it is nice looking.
You bought the best wood rack in the world, Doug. Great job and thank you for letting us know how pleased you were when it got to you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are ready for burning season. Great job! Thanks for calling on Woodland Direct to help you get what you needed.