WomanWithinReviews 786

The Woman Within franchise in Indianapolis is a joke. Ordered a pair of 70 dollar shoes for my wife. Sent them back for a refund since the shoes weren't comfortable. Expected a full refund but instead got a 57 dollar store credit after handling and shipping fees deducted. A store credit, really. Once they get your money, it's now theirs and not yours anymore. The joke is on me and I'm not laughing. I should have looked at their reviews before buying. Will never do business with them again and neither should you.

Everything I ordered per their size chart was WAY to big. After spending $12.99 for shipping, it cost me another $10.99 tor return. That is $25 I will never see. Their products are sub par and you will spend more money on shipping and returns than the actual product. They can't even get their sizing right. I ordered two pants the same size, but were obviously NOT the same size. See photos. This will be my third return.

Check your bank account! If you accepted any rewards you accepted a membership. And you are paying $16.95 a month.

I cannot begin to describe this company adequately. I have had problems before but now I am prepared to take serious action against them. I purchased some things last fall and paid my last payment on them in June. I have had problems before with lost items and delivery issues but this is bad, bad, bad. On July 5th, I got a phone call from a company that takes their card. They wanted to verify my recent order of men's shoes. I had not ordered anything and told them so. They said my Woman Within card was used. I told them to cancel the order. I feel like they did; however, it showed on my account page that it had not. The company was going through some "changes" and had no opportunity to contact them in any way, including canceling my card. After more than a week, I was able to automatically cancel the card BUT now I owe them money (apparently), even though I had a zero balance in June and purchased nothing. No one seems to be able to say whether my information was breached, why I owe them money, or what I should do now. As soon as I explain things (once I reach someone on the phone), they hang up and I can get nowhere. I cannot believe just how unprofessional and crazy this company is right now. I refuse to pay any money when clearly I have done nothing. I still don't know the ramifications of my data breach but obviously, I am concerned. I have contacted the BBB and the Atty General but I have no idea what is going on. My advice: Stay away. Use some more reputable company and avoid the hassle.

Marginal quality - The prints may lure you in, but the sewing is on the lower end of expertise. Fabric in my experience has been mismatched. One example is a pair of shorts I bought, where one side faded faster than the other side. Or a shirt where one arm was tighter than the other.
Slowest shipping possible - 3 weeks for std shipping. Seriously, it's faster getting things from a foreign country.
+/- 25% added on for shipping - They do not offer free shipping at all, regardless of how much you spend. If you spend $20 they will charge $7. If you spend $200 they will charge you $25.
This company is an old dinosaur. Surely, there are better places for mature women to get their clothing.

THEY SEEM TO BE CUSTOMER FRIENDLY... AFTER AND DOING; BUSINESS WITH THEM FOR OVER 10 PLUS YEARS; SPENDING THOUSANDS OF DOLLARS! THEY TREAT YOU LIKE $#*!; WHO ARE YOU?

REPORT AND CHARGE YOU FOR A LATE PAYMENT AND CHARGE'S, YOU SUPPOSEDLY HAVE MISSED... THAT WAS SENT ON TIME! NOW REPORTED ON YOU'RE CREDIT REPORT.

THEY CHANGE; PRICES... WHILE ON-LINE, AND DISREGARD YOU'RE CONCERNS, DELETE; OR NOT HONOR PROMOTION CODES THAT THEY SEND YOU, REWARDS CODES; THAT DON'T WORK; AND NO... CUSTOMER SERVICE OR SUPPORT THAT; " CAN SUPPORT OR UNDERSTAND HELP OR SPEAK YOU'RE LANGUISH" WHEN NEEDED.

ALSO, THEY MAIL YOU INVOICES WITH NO; RETURN, ENVELOPES. THEN CHARGE FOR LATE FEES...

THEY WILL ALSO SEND YOU ITEMS... THAT YOU DID NOT ORDER, NOT YOUR SIZE, NOT HEMED, COLOR, OR STYLE AND REFUSE; OR ARGUE TO PAY FOR THE RETURN SHIPPING AND HANDING FEES...

AS YOU CAN SEE, I AM THROUGH WITH ALL OF THEIR STORE'S, VENDORS AND DOING BUSINESS WITH THEM. I WILL BE CLOSING MY ACCOUNT!

AND THEIR CUSTOMER SERVICE IS HORIBILE!

SPEND YOUR $ MONEY WITH A COMPANY THAT TRULY! APPRECIATE YOU, YOU'RE $, CONCERNS! AND YOU'RE BUSINESS.

They lie about shipping your items. They won't return my money because they had not shipped it it's going and on. I wouldn't buy from them you wouldn't get your products and you only get a computer answering your complaints they are a horrible company

Women within and their businesses are using unethical business practices. You may see one price for a purchase that you have made recently and they jacked it up $30 and try to give you a discount totally unethical and I refuse to purchase or do business in this manner.

Woman within does not stand behind the products they sell. They don't care about customer satisfaction or loyalty.

Clothing materials are cheap. I returned my purchase the very next day only to find out after 2 weeks, that they credited me with a gift card instead of going back to Paypal. When I called she told me she would credit Paypal and when they finally did, (another 2 weeks) it was $20 plus dollars less. Called again and I was told I had to pay some fee of 10.99 along with 12.99 shipping. (But if I accepted a gift card my credit would have been $10 more.) It came in a white padded envelope so REALLY, was it 12.99 to ship here? OMG Never got my 10.99 credited back after they told me they approved it... been another 2 weeks,,,, called again and they wanted to do a 3-way call with paypal to make sure I really didn't get the credit back. Also, it says on their website that they will credit you back to the payment method you used upon a return. They tried to give me the gift card.
WHAT A SHAM OPERATION! I lost my $10.99 just because I didn't want to deal with them anymore. That's how manty companies work. They make it so difficult for the consumer to deal with them that they gain their monies anyway. THEY SHOULD BE SHUT DOWN!

Total con job. I f I can save one more person from buying then maybe we can put these folks out of business or at least get good customer service. Bought a pair on sandals in size 7 1/2 W and was sent a size 7 W. The box it came in looked like it had been used or returned before, and the sandals were not even wrapped but had possibly been returned and just thrown in this box. Save yourself the headache. Don't purchase from these folks

I do like some the products from this company. This week I received a pair of pants that were torn. I called customer service and in order to exchange the pants, I would have to pay shipping charges as if it were a new order. I am done with this company. Amazon would have told me to dispose of the torn garment and they would have sent a replacement free of charge.

I changed my default address when I moved and recently placed an order which somehow got on my WW credit card which I haven't used in over 2 years. It went to my old address and I caught it when I got the confirmation email. I used the Chat feature to change my address on the order so it would come to my current address. It was sent to the old address and they said there is nothing they can do. No credit will be applied. I was told to go to the address it was delivered to and see if I could get it from them. Oh and we have no record of your chat to change the address. What a bunch of bologna! They just lost a long time customer and I will not pay for something I did not receive. I will dispute it on my credit.
S. OGara

WomanWithin practices 'bait and switch' type policies, and is purposely[?] Incompetent.
In December, 2021, I received my order but no packing slip was inside. I called and requested a copy because it must be submitted in order to receive the reimbursement check of the Shipping Charges and 10% back on purchases through their Rewards Program, for which I paid to belong. [I did cancel my membership the end of January 2022, as I wouldn't be ordering anything and did not want to pay the monthly fee to belong to the Program.] The copy arrived in January and I sent it in. By early Spring, I'd still not received a check. I called and was told they never received it. They instructed me to resubmit it. I did. I waited and still no check arrived. I called, again, and was told that there were no dates on THEIR copy! And that they "threw it out". There clearly were dates on their copy. For the third time, I was instructed to resubmit the paperwork. I asked to speak to a Supervisor. I was then told my case would be sent to the Escalation Department for review. She also said that I should get a credit issued to me. I objected and insisted that I receive a Refund Check, as I'd always received. She told me I would get a call in 2-3 business days. They never called me. Instead, they sent me an email which stated they issued me a credit! I clearly stated that I wanted the Refund Check, which was what I'd always been sent in the past and it was the policy when I joined. I was not advised that it was changed or I'd not have joined the Program.
They owe me a check for the full amount, NOT a credit. Trying to change their policy after the fact, for which I paid, too, is not how a reputable company operates or treats customers, not to mention that I've been having to deal with this issue for six [6] months, trying to get the resolution I was owed! It is completely unacceptable. I will no longer recommend WomanWithin to anyone.

I was going on vacation and I needed some bathing suits so I clicked on sets, so I chose three bathing suits that I wanted not knowing that two of them only came with the tops And one was a full bathing suit. So I went back to the pictures and read the description and it shows just the tops, which I don't understand why because I chose sets and the picture clearly shows tops and bottoms. So I paid 53.99 each for just tops, That is ridiculous. So I try to do a chat and it showed agent connected but they never responded and I asked them to acknowledge and they ended the session. So I tried again agent connected but they disconnected on me again so then I decided to call the 800 number and I got Josh who I could hardly understand, when I clearly explained everything to him all he wanted to do was go over my account and get my email so that he could send me promotions. Then he asked me questions that I already answered so then I asked to speak to a manager because I was tired of wasting my time and he told me that if I wanted to speak to a manager it was going to be an hour wait. This place is ridiculous and I've seen the other reviews and how no one ever gets a refund so I guess I'm at a loss here and have to keep my items but I will never ever order from this company ever again they just don't seem to care about their customers or making it right.

I placed and received an order in the middle of February. I got an email the middle of March stating that my return had been accepted. On June 21st I checked my account and still no accounting for the $130 of returned merchandise. I called customer service today and they have no record so they will have to do an investigation and this will take another 30 days... so 120 days later my refund may post to my account. I will shop elsewhere and I have been a loyal customer for over 10 years.

No explanation for this fee. Line items just say, Fees Charged!
I will never purchase from this company again.

You need to re-think your catalog. Your sizing covers small (12?) to 6x, but all your models are lucky if they're a size 8 or 10. Please us0e real size models, so we can see what the clothes would really look like. Some of these girls are swimming in their clothes, and look absolutely ridiculous.