WomanWithinReviews 786

I ordered a jacket and used PayPal for the transaction. I didn't like the fit and returned it. The purchase price was $36.99, Shipping $7.99, Tax $4.27 for a total of $49.25.

The site indicates "free returns" However, since I used PayPal I was charged shipping both ways and on top of that tax ($3.51) on the shipping. Total refund was $33.00

The agent told me using PayPal does not qualify for any free shipping. When I asked why that information wasn't posted she said "not our policy"

I believe my policy will be "never order anything from Woman Within again"

I placed an order in November of 2016. They billed me for 9 items on PayPal. I only received 4 items a couple weeks later. After 6 weeks I kindly requested information. Where were the 5 remaining items? WomanWithin customer support basically called me a liar, saying they don't bill until they ship, but they did bill me. I wrote back several times. Each time I was brushed off with some lame excuse. Each time I contacted them, I got a different person, which makes it easy for them not to care, knowing that you'll always get someone else when you contact them again. They didn't know where my order was at? Instead, they promised a refund in 3 payments to PayPal, totaling $58.95. Only 1 posted for $12.99. They lied again and said PayPal rejected the 2nd and 3rd refunds. Then they said two refund checks were in the mail instead, but they lied about that too. There were no checks. Then, after two months, the other 5 items finally arrived. I had tried to check the tracking number previously, but the number wouldn't go through when I tried to search for it. I contacted the company again, for the umpteenth time, to tell them I owe them $12.99, for the refund they sent to PayPal. I gave them permission to bill my PayPal. I offered to send them a payment. They brushed me off again, telling me I have to call them. No, let them call me! I've never seen such lazy, uncaring, worthless, incompetent employees at a company. I'LL NEVER ORDER FROM THEM AGAIN! What a bunch of unnecessary grief and aggravation. They just don't care, and why should they... they're hourly, it's not their company, and they know if they brush you off, you'll end up with some other employee if you contact them again. What a lousy system! Ironically, they claim to be a "very ethical" company on their website. They are NOT ethical. Don't take my word for it, go visit consumeraffairs.com, and you'll see that they have the worst rating possible (only 1 out of 5 stars). I highly suggest that they change the way customers are handled. From beginning to end, each customer should be handled by only one employee, to prevent what I went through. Thank you for reading.

I ordered a shirt from WomanWithin. When I received the shirt, the material was thin and cheap. I sent it back the next day with the return shipping provided. I was notified that the shirt was received on Dec. 2nd. Today is the 15th and still no refund has been applied to my bank account. I read other articles about the company after I bought the shirt saying that they are not good about refunding money when you are unhappy with the product. I hate going on social media to get action. But this hopefully is what it will take to get a refund.