Wolf & Badger

Totally appalling service it's not paperless as they say you need to print a label the post office can't scan the qr not can DHL wasted 5 hours of my time and need the refund this is totally unacceptable as your admin spend hours pretending to sound efficient but are totally incompetent. I expect a refund I've attempted to return goods 3 x and can't waste more of my time I have severe health issues and need to concentrate on my hospital appointments and my only work is self employed which I do not get paid to be incompetant 5 days of it

I believe every vendor should come together and sue Wolf & Badger from doggy policy charging a lot on becoming member or if u have items in store when the contact ends they have it as rolling contract as if you contact them to bot renew they still continue taking your money. There's nothing in writing when fees change. When items are damaged scammed your design are not fully covered etc

They are terrible to do business with as a vendor as they bait and switch offers, and have not returned my merchandise from the Los Angeles store. It's also extremely expensive and they give different costs to all vendors.
They make the money, not the vendors..

They mislead customers with "discounts" when they know that they don't have the stock to sell. They charge up to 40 for shipping and taxes. They are a disgrace

I literally think the company stole $846.00 from me. I returned 5 dresses in one package. I was not aware that each dress comes from a different company. I notified customer service and they said they would send me an email. They never did. I contacted them again and no one got back to me. I'm owed a refund of $846.00 and no one is responding. Here is the first chat with customer service that never followed up. Wolf and Badger Customer Service "Hi Janelle, thanks for starting a chat with us! Is your query relating to an existing order?" Yes "Please provide your 7-digit order number It can be found on your Order Receipt email (e.g. #*******)." Order Number
******* "Choose your query from the following list:"
Returns and Refunds:
Where is my refund "Waiting for an agent to join" "Charbel has joined the conversation" "Hi Janelle! My name is Charbel, I'm here to help!" Hi! I returned 5 dresses, yet only received one refund for $121.50. Why have the other 4 dresses not been refunded? "I'm sorry to hear you have not received your refund yet. I'll pull up your order details now and check this for you 🙏" Thank you! All of these dresses were returned in the same package. The packing slips were included and I printed out the entire order which I also included in the package "Thank you for your patience. I can see that there is no return that has been processed for the other four items. Please be advised that if you are returning multiple items to multiple brands, please ensure that the correct labels are attached to each parcel." I'm confused. I only received one label. This is serious. We're talking close to $846.00 in merchandise. Here is the shipping label I was sent. *******-return_shipping_docs-*******_*******.pdf9.44 KB PDF All of the dresses were sent with this label that I received "I will now contact the brand for them to send your items back to their respective brands. I understand the confusion about how our return process works." Thank you. The amount I am owed back is $846.00 for those 4 dresses "You can still make a return label even though you have generated the first one. No worries, Janelle. All 5 dresses were in this package with the label above. I'll email them now and also send you a follow-up email in the next ten minutes so that we can stay in contact until I hear back. Sounds good?" Ok, wonderful. Thank you. "You're most welcome 😀 And before I let you go, do you have any other questions today that I can help with?" Can you reassure me that I will have the $846.00 returned to me? "Once the items have been returned to their respective brand, your refund will be processed.While I have you here, is there anything else that I can help you with?" Not at the moment. "Alright, then I will be back in touch with an update as soon as I can. 📨" This must happen all the time for your company

I rarely leave negative reviews, but I feel it's important to share my experience with Wolf & Badger as a brand partner.
When I decided to cancel my subscription, I was suddenly informed of a 30-day notice period required for cancellation—a policy that was never clearly disclosed to me at any point before or during the sign-up process. I only found out this rule existed after I tried to cancel. This felt incredibly misleading and dishonest.
To make things worse, I reached out just two days after subscribing, and the team showed no flexibility or willingness to help, strictly enforcing the full notice period without any consideration.
For a platform that claims to support independent brands and small businesses, the lack of transparency and basic customer care is really disappointing. If you're considering joining, be extremely cautious—important terms like cancellation policies are hidden until it's too late.
BTW I filed a complaint to the Federal Trade Commission.

STAY AWAY FROM THIS STORE! They will rip you off if you ever want to return anything! Their website is misleading when they say free returns worldwide. They want to charge me $31 to return a blouse that cost $50! No customer service either. DO NOT BUY FROM THEM

Beware! Policies designed to take your money and leave you with no goods.
For a B Corp they're not ethical.
You can also purchase goods for around half the price if you go direct to the designers.
Their philosophy is you don't need love - just shopping.
Ugh

I ordered a top and pants and sent them both back. I got a refund for the shirt but not the pants they claim they never received it. When I went to get my refund for my pants customer service took a very long time and I'm still waiting. They are fraudulent don't buy from them. I want my $80 dollars back

When you sign up with Wolf & Badger be prepared to be out of pocket. When I pulled out they kept my stock and I lost thousands. When I started W&B were charging $9.50 for postage, within 2 weeks they increased it to $16.50. Not to mention their outrageous fees and then their weird exchange rates where they skim even more money for themselves. Staff don't reply to emails, their software is incredibly frustrating. They make it hard to ask any questions at all and that is because they are only interested in the dollar or Euro.

Wolf and Badger are disgrace a family member of mine signed up with them they confirmed they would take 25% but to find out they were taking 50 % of there money of items been sold and had to pay high membership. When items are damaged not once any money was recovered example item cost 270.00 you get quarter of that item 75.00 can't believe it. My family member that on there portal it stated that the membership gone up first it was 220.00 now charged 445.00 with nothing in writing no email to confirm membership raising shows on the portal untrue as they had problems on the portal doesn't show whats in stock from what needs to be restocked. You ask for a breakdown of how they come to the conclusion of what has been paid no breakdown this company probably was good in the past to help start ups but now u are been ripped off from this company if anyone would like to come together bring this company to light and expose them please message me

Ordered an expensive home slippers(62€). Got quite poor cheap made in china. Estimated price 5€
The right shoe has opened stichting, I due to no control. No reaction.
Delivery cost 10 euro
No money refund possible, no reaction

If you buy something, it's first of all of poor quality. And when you return that garbage, they claim not to have received your return. Furthermore, they even start bothering you. It's not right! Never buy anything here.

This company is not to be trusted. They send the wrong item and just send empty emails offering no solution

I ordered a wool scarf on the site but by mistake received a silk one and wanted to exchange.
The exchange was refused with no reason.
It's not the first time I am ordering from this site.
I had a feeling that the company don't care about customers at all.
Very poor customer service according to my own experience. Highly disappointed.

I placed an order Nov end of Nov, they advertise 2-3 day shipping. This is a Christmas gift and I have yet to receive it! When I look up tracking it says Nov 27th waiting for pickup. I have sent several messages and no information yet! I need to replace that gift with something else soon!

I ordered an $800 jacket and tried to cancel before it was even sent out. They weren't able to and said on the phone I could return when arrived. The problem is that the shipper requested the package back from DHL and I got charged and never received the item or my money back. They stated they opened up a DHL investigation but it only took me a 2 minute call to DHL to figure out it was sent back to them. I've emailed them with no reply regarding that they requested it back. Not only that, I tried to return the jacket before it even shipped out because it had a 200% markup than the retailers site. I will never buy from them again.

Your message effectively conveys your frustration and disappointment with your experience selling through W&B. However, if you would like to make your feedback more constructive and professional, you can consider the following revised version:

"I had been selling through W&B for a couple of months, and while they initially made promising commitments when onboarding my brand, it became evident that many of these assurances were not upheld. As small business owners, we rely on partners who prioritize our interests and maintain their promises.

One notable concern was the cumulative impact of monthly fees, which significantly added to the overall cost of doing business. Additionally, it seemed that W&B primarily promoted and supported brands that generated the highest sales, leaving other brands overlooked on their website.

I believe that honest and transparent partnerships are essential in the business world, and my experience with W&B fell short of these expectations. It's crucial for us as small business owners to collaborate with platforms that genuinely support our growth and success."

There is no origin where the product was made on any of the tags. Customer service is awful.
The website says that you can chat live but the hours are different than what they email you.