Wolf & Badger

Just terrible. After falling in love with the perfect dress for my event I decided to order at W&B. It would take 1 week or so to arrive, one week before my event. 2 days after planned delivery I informed how my delivery was standing to get to know the product was NEVER available. To late to find another dress and from W&B side just an excuus and a refund. I think this is terrible customer service for a mistake so big.
I will never order there again since it seems they are very unorganized and leave people dissapointed

I have bought 2 items from Boticca, one of the item is a file bag and I was very pleased with the design and material. But the other item which is a handbag, colour of the bag looks very different from the image, and I had to return. Unfortunately, I have not register myself from the Boticca when I purchase both items, thus unable to return the 2nd item. I have written a few emails to *******@boticca.com but haven't had any replies since a week ago. Thus, I really doubt their support of easy return of unsatisfied item with no question asked within 14 days. Buyers please be very sure of your buyings with Boticca, and Boticca, please upgrade your support system and contact point for return goods, I actually felt cheated by the easy return within 14 days.
From *******@gmail.com

Shipping was a full 12 days after the order date. I needed it here in time to give to someone, but there was no response to my repeated queries about when my order would be dispatched. Clearly some of the support email addresses are still not working properly, but I got no response even after copying in the other support address. I finally got a response after I had received the parcel with the suggestion that I check my spam folder rather than an apology or admission that their service is awful.