Wolf & Badger

I returned an outfit a couple days after receiving.
They claim it was worn, ( it was not, and tags were still intact) I called to speak to customer service and then I'm told they are a market place, similar to etsy.
I will never shop with them again. I strongly suggest to just order directly from the brand from now on, or from a reputable store who won't steal your money!

I had ordered the 4 teacups and saucers. It showed it was delivered to my house, but yet I never received these items. I had contacted the company, and the lady I was dealing with through email, had sent me a pic of the house it was delivered too with the same 135 address, its was Cleary NOT my house and I had emailed her back a picture of my house address, as she had sent to me. Never received the items and NO refund!

The first pic is of the house that my purchase was sent too, and the other two pics are of my house. CLEARLY HUGE MISTAKE. AND THE REFUSED TO SEND ME ANOTHER SET BECAUSE THE ITESM WERE DELIVERED. TO THE WRONG HOUSE!

I bought earrings described as 18k gold when in fact they are sterling silver with gold overlay. I paid the price for gold when they should have been far less. I'm less than impressed by the false advertising.

I love this site so much, literally the coolest stuff! Great assortment and really easy to return an item that didn't fit

Avoid like the plague... If I could give this company zero stars then I would.

AWFUL customer service, can't get in touch with anyone over the phone, no-one comes back to you with updates via email.

I returned TWO items a month ago and put them in the same packaging. This is a huge mistake as apparently they have to be returned separately in two separate parcels to the brands. (So if you wanted to return 7 items to 7 different brands, you would have to send back 7 different returns?!).

I haven't heard back from the company regarding receiving the other item I sent back and I have now been charged for this. Not only that, but since I bought the first item, they have changed the price of it meaning that I am out of pocket with my first refund leaving me with just a £2.93 refund.

So confusing, upsetting and frustrating. I never ever leave negative reviews but I'm honestly pulling my hair out with this company! Be careful!

Dealing with this company has been a real nightmare. They appear to be something like etsy, with few employees, acting as an intermediary for the companies that create and ship the items on their website. My suggestion is to seek out those creators directly and order from them instead of through this portal. I purchased and returned an item, which had to be shipped back to the actual manufacturer overseas. I then never received a refund from W&B. They do not answer their phone and almost never reply to emails. So I see no reason to actually deal with this company, especially given I see the same items can be purchased directly from the manufacturers.

Too inconsistent with their pricing. Looking at products on the market vs W&B's products- you will find discrepancies.

Upon entering PayPal details at checkout I received a password breach notification from google and PayPal. I believe it would be a very unlikely coincidence that this would be another website. I believe wolf and badger may have had the security breach. If this is incorrect, I will take this review down. Though I don't want anyone else to have this happen to them. Shein famously had a password breach and compromised many people's accounts - generally depending on who you are, and how useful your information is, these can be sold on the dark web to criminals. Stay safe homies.

I ordered a cool hat from these guys and it came quickly to me in LA, all the way from Europe. Will look for some more interesting pieces from here in future.

This site is just so cool...! So many gift ideas for all your friends and family. Found out they have stores in London and New York. Cant wait to visit!

I just purchased an Uskees jacket from Wolf & Badger and the service was outstanding. Easy to purchase and the jacket arrived within 48 hours. Really nice packaging with a tote bag and fabric care kit from the brand. Will definitely be shopping here again!

Frequent customer of Wolf & Badger, so I was surprised to come across this site and some of the reviews. That's why I feel compelled to leave this review because all of my experiences have been wonderful. Equally as important, supporting independent brands and artisans is very important to me, and I love how this site champions these businesses from all over the world.

Keep up the great work Wolf & Badger!

Don't.
- They take your funds THEN work to fill as they make deals with suppliers on consignment.
Late or no delivery, poor quality and lousy customer service.
Five stars so can pass their bots and be helpful to 2021 buyers!

Sent an email regarding a problem with my order which was acknowledged, but never answered. A week later, called but gave up after waiting on hold for 52 minutes. Tried the Live Chat option, but just got the message "we're not here". At a loss as to what to do now... except avoid Wolf & Badger like the plague in future!

Husband placed a order for a gift for me. The order date was the 11th shipping date was 16-18, he received one email stating there was a delay and this was sent to him on the 16th. Since then we have tried to call and email with no replies from them. I will contact BBB as soon as the holidays are over. Today is 21st. There is a loop on the phone number at the company that sends you back to email not a chance to speak to anyone. Someone else sure would have appreciated our business.

I have had nothing but bad experiences with this company. I ordered a Rixo dress over a Christmas which I then returned but after 14 days so they wouldn't issue a refund. They then stopped stocking this brand and I struggled to find anything that I wanted to spend £315 on. One of the reasons is that individual items have high shipping fees that I was not prepared to pay. 2 years on and even during the pandemic they are still unhappy to issue a refund and now I've just given up on getting the remaining money back- I've told them just to keep it. I'm done with this company now. I buy all my clothes online and the customer service from Wolf and Badger is appalling. Stay away.