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WishBridal has a rating of 1.5 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WishBridal most frequently mention and customer service. WishBridal ranks 259th among Wedding Dresses sites.
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I received a dress that does not look like the one I ordered The sleeves are wrong and the bodice is awful and horribly, ridiculously stiff. Looks like I have armor on and ready for battle not a beautiful wedding. I wish I had read these reviews.
I tried calling and guess what `---"Number not in service"!
DO NOT BUY FROM THEM!
Take my advice! I wish I read all the reviews people posted before I ordered my mother of the bride dress. The quality is poor and the dresses are knock offs. I request to return the dress, provided the pictures they asked me for. I even provided the picture of the "same" dress I tried on at the bridal store. They will not budge. They say, "Sorry, there is nothing wrong with your dress. It cannot be returned in this case. This is the final conclusion. Kind regards, Roger". So I will continue to write reviews on any blog I find about wishbrides.com. They steal your money. Complete RIPOFF. VERY DISAPPOINTED. And they claim they have excellent customer service! NOT! Use caution before you proceed with them. The picture of the light silver is the dress I ordered from them. The dark gray is the dress from the bridal shop.
Beware on this website. I ordered a custom dress that cost me more than an $200. The quality was terrible. They offered me a $10 refund. After all the stress and because i could find a new dress, since time was short I had to borrow a dress from my friend. I would put a zero if I could. They stole my money
I was leery of ordering online for my daughter's wedding, but the nice reviews on the site reassured me. What a pack of lies. The dress arrived in a timely fashion but it was obviously not cut to fit the measurements. Customer service asked for photos which clearly showed the dress falling off my shoulders and draped on the floor. I was told that the dress was correct to my size. If you are anything other than a standard size, I would not waist the money.
I just wasted a couple of hundred dollars on this crappy site. We bought my mothers dress for my wedding because she fell in love with the design. We even sent out our measurements as they said they can do it in custom size. I don't know how they read their measurements because when I told them it doesn't fit at all, they said the measurements were done exactly how we provided it and that we should just best consult with a tailor to have it altered. This site is a scam. China quality too.
Stupidly, I did not even know that there were Chinese websites. I will never ever make that mistake again. Also to my discredit I did not read their "small print" return policy. Too late I realized their policy is that they return nothing to you including a reply. I ordered a mother of the bride dress, with special instructions on the sleeve size. The dress arrived awfully fast, and it is the ugliest dress I've ever seen and without fail, the poorest sewn dress, I, in all honestly, have ever beheld. Their is a hole the sleeve, that by the way doesn't fit, their isn't a straight seam in the entire dress and some of the lace is hanging, unattached to the hem. I am so mad at myself. There is no recourse for me. Please save yourself money and anger, never order from this company.
I finally received my dress today! It is awful! I sent my measurements. I even sent my measurments 2 inches bigger than my actual bust and waist size. I can't even get it over my shoulders or half way around my body. There is no way I could ever zip it! This company is terrible and is a scam! DO NOT BUY FROM THEM!
I feel like they completely stole my money! Now I have no dress for my sons wedding!
I fell into the WOW category of great price for a custom made dress! When I first open the package my heart sunk... I had ordered a GOLD Chiffon gown for my son's wedding. A Dark Mustard Yellow is what I got. Thought I could work with it but once inspecting the garment I found so many defects in the sewing that it will take me weeks before I brave to even try it on. My 4-H students can sew better than that! The material on the bodice is so stiff it would probably rub me raw before the evenings out. I wrote a review on the dress but they will not post it, guess they only post good reviews. I should have done more investigating before spending the money. Thank Goodness I have time to look locally for a dress.
Only wish I had read the reviews first. The dress was so stiff that it would have been like trying to wear a potato sack. Horrible material and lining. My dress came ripped with large pieces of material hanging off. Was nearly three inches too small (could not zip up) and worse, one sleeve made completely different than the other (one round, the other with a split like they had run out of material). I contacted service and they told me to get a local tailor! That's interesting. It's such a piece of junk that I wouldn't waste one more nickel. I am going to spend my money trying to insure that others don't get ripped off like I was. This is a scam. Don't be fooled by cheap prices and good pictures. This is one case where pictures lie and can't tell you about bad practices.
Not the dress i ordered. Do not waist your money.The company will not take responsibility for their order errors.
I order a custom make dress from Wishbridal for my daughter wedding. What a huge mistake! When ordering I was very specific if the dress could be made knee length. They said YES. I was shocked and in tears when I open the plastic bag it was send in. The bottom half of the dress looked like it was missing. The back seams of the dress where the zipper is was all gather and bunched up. The hem line was all crooked. But my biggest disappointment was my arm did not fit the armhole because the shoulder were made to tight. (At NO time did they ever ask for shoulder measurement.) I send them pictures of the dress. They finally told me that the dress looked fine and if I did not like it to take it to my local tailor and fix it myself.
Terrible customer service. My dress arrived with unsewn areas, snags, threads hanging and they will not allow a return or refund. Buyer beware! There is no contact number. Their refund policy states you can return if there are defects. I received my defective dress and there response via email was "but we do not think that it need to return, u can fix at your local easily."
Can't wear at all. Wrong color, wrong size, no response from customer service. Wish I could have found these reviews earlier. Tuff lesson.
I cannot wear the dress as it is too big even though I sent the correct measurements. The workmanship was poor with beads hanging by threads. They asked for photo proof but wouldn't consider a refund when it was obviously a major problem with their making. Don't use them!
I ordered a dress for my daughter's wedding. The color I ordered was burgundy. The color I received was red! When I looked at the color on there site it is not the color I received. I emailed them right away and the reply was..."That is the right color. Our burgundy looks like red". No refund, no nothing. Sorry that is the color. I am out $149.00 and cannot wear a red dress to the wedding. This website is in China by the way. Package arrived from China.Do not order unless you order black or white. They can't screw that color up.
So the dress didn't fit like a 0 when I ordered a 10 (some kind of Chinese metric) and the fabric was torn and had all kinds of snags... no return policy. Really bad online exchange of words... Really bad customer service. STAY AWAY.
Try to leave a negative review and see if they ever post it
I was a bit skeptical when I purchased my Daughter's sweet 16 dress at first because of the limited reviews and contact information provided on the website. However I received follow up emails of the status of my order and received the dress on time and it is beautiful and true to the size I ordered. The dress was exactly like the photo provided on their website. I will definitely purchase from this site again!
I ordered a custom dress from Wish Bridal. It was ordered one week ago, & was at my door today, exactly one week later.It is everything & some. Perfect fit as measured. The hand beaded applique is stunning. It does need to be professionally ironed, but that is minimal as to what I paid for & shipping. I would & have already recommended Wish Bride to a lot of my friends & family. We have many up & coming events I can wear my stunning dress too. I am extremely happy with service & the garment. TEN STARS! Fabulous. Thank you Wish Bridal, I will be a beautiful Mother of the Bride on 8-1-15.
I place an order from this website a few weeks ago for a rush order to get her prior to a wedding I was to attend. The order arrived and a size that I've worn for over two years suddenly didn't fit. I made multiple inquiries, emails, and requests and have yet to hear back anything from customer service about processing this return.
To add to that, there is no number available for this site to contact and just a billing address, don't let the good reviews on this site fool you. I bet there were placed there by employees. Don't waist your money ordering from this site, it's a SCAM.
Answer: Hi San, Thank you very much for your question. We are a legal wedding dress factory located in Guangzhou China. We do not only sell online to brides, but also supply dresses to many bridal salons from USA, UK, Australia, German and other European Countries. Many wedding dress dealers come to our factory to discuss business. We are physical not virtual. For brides who order from us online, we make wedding dresses for them in the same designer quality, and offer them full refund if brides are not satisfied. You can get your dream wedding dress at very favorable price without any worries. Hope we can serve more and more lovely brides. If you have other questions, please feel free to contact us, Best regards, Alan Yang Wishbridal Co., Ltd.
Answer: Received a defective product, custom measuring is a joke, customer service is the worse I have even encountered. If you ask me the dress is unwearable as is and it should go in the garbage, thankfully we had VIsa and now in dispute.
Answer: Don't waste your time. They will have ten different people talk to you and say stupid stuff like the dress you ordered is the right size, etc avoiding all quality issues then offer you a 6 percent discount. Total scam
Answer: Hi Colette, you can get full refund if you do not get the dress. Could you please tell me your order number? I will check the status. You can also get sweet customer service through email: [email protected].
Answer: Hi Hilda, Our return policy is as follows: 1. Before shipment, we will send you final dress pictures for you to check the final design. Any reasonable alterations are welcome before shipment. 2. When you receive your dress(es), please try them on and check the sizes. If there is any fit problem due to our mistake, you can require a full return. If you do not like the dress, you can require a full return also. Alan Yang Wishbridal Co., Ltd
Answer: No, the reviews aren't fake. Sounds like you just didn't get what you wanted. It's too bad that the company won't work with you to resolve it, but if you have a complaint, you can always contact your credit card and refuse to pay. Your credit card should protect you. Since the websites don't take cash, you are always protected by the credit card you used. Just so you know - my dress was perfect! I guess I got lucky...
Answer: I called my credit card company and they are temporarily deleting the cost of my dress from my bill while they investigate Wishbrides. I suggest more of you who had bad experiences do this!
As a consignment boutique, Wish provides recent brides an oppertunity to sell their gorgeous gown while recouping some of the expenses of their special day!

