WishBridal
Questions & Answers

Hi San, Thank you very much for your question. We are a legal wedding dress factory located in Guangzhou China. We do not only sell online to brides, but also supply dresses to many bridal salons from USA, UK, Australia, German and other European Countries. Many wedding dress dealers come to our factory to discuss business. We are physical not virtual. For brides who order from us online, we make wedding dresses for them in the same designer quality, and offer them full refund if brides are not satisfied. You can get your dream wedding dress at very favorable price without any worries. Hope we can serve more and more lovely brides. If you have other questions, please feel free to contact us, Best regards, Alan Yang Wishbridal Co., Ltd.

Received a defective product, custom measuring is a joke, customer service is the worse I have even encountered. If you ask me the dress is unwearable as is and it should go in the garbage, thankfully we had VIsa and now in dispute.

Don't waste your time. They will have ten different people talk to you and say stupid stuff like the dress you ordered is the right size, etc avoiding all quality issues then offer you a 6 percent discount. Total scam

Hi Colette, you can get full refund if you do not get the dress. Could you please tell me your order number? I will check the status. You can also get sweet customer service through email: [email protected].

Hi Hilda, Our return policy is as follows: 1. Before shipment, we will send you final dress pictures for you to check the final design. Any reasonable alterations are welcome before shipment. 2. When you receive your dress(es), please try them on and check the sizes. If there is any fit problem due to our mistake, you can require a full return. If you do not like the dress, you can require a full return also. Alan Yang Wishbridal Co., Ltd

No, the reviews aren't fake. Sounds like you just didn't get what you wanted. It's too bad that the company won't work with you to resolve it, but if you have a complaint, you can always contact your credit card and refuse to pay. Your credit card should protect you. Since the websites don't take cash, you are always protected by the credit card you used. Just so you know - my dress was perfect! I guess I got lucky...

I called my credit card company and they are temporarily deleting the cost of my dress from my bill while they investigate Wishbrides. I suggest more of you who had bad experiences do this!