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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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WISH is a horrible site. They state a shipping time, then they don't ship it. They do this enough times that it takes two months to get a product. They will of course take your money for shipping and the product within seconds though. They have been doing this way before the covid-19 panic, and are even worse now.
Their customer service is a joke. There is No customer service. It is a menu system with automatic messages just to anger you even more.
They also raise the price of items on their website once you download their software and open an account. So if you search the website without and account, you see one price. Then you open an account and the prices all go up. They even admit to it if you search online. The people selling on the site aren't raising the price, Wish raises the price to make themselves more money.
Getting a refund is a nightmare. For the few dollars you would save ordering through Wish, you are Far better off ordering the same product through someone else that's located in your country and has the product in stock. It will save you a lot of time and frustration.
DO NOT BUY FROM THEM THEY LIE CHANGE DELIVERY DATES. ABSOLUTELY NO CUSTOMER SERVICE
Not worth your time
Hi Jean. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered a few items in the beginning of May. I was advised my items would arrive in 3 weeks. Now the time says another 3 weeks. No matter the price, I order things I need and expect a decent delivery time. Coming from China takes awhile, I know but 2 months with no guarantee of It will even arrive is just a waste. No value here from me.
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I just attempted to buy a clothing item advertised at $13. As soon as I entered the size and colour, price changed to $21. Still a good deal, so I went to check out, and now the price says $27. So within 2 minutes, the advertised price more than doubled. No thanks.
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I don't believe they deserve any stars whatsoever. Wish is the worse company you can order from. I visited the website, saw an item I liked so thought of buying it, I created an account and entered my credit card information - while still looking at website without ordering anything, I received 5 emails thanking me for orders placed. I immediately tried to cancel them, tried to contact them by phone (number is just that a number- no one response); I send them emails - I received response in another language and they did not cancel orders. They put 2 orders for $14.; 2 for $31. And 1 for $12. To be shipped to Israel (I know no one there by the way). It has been pure hell dealing with Wish.com; they did not cancel orders, they still charged my account and even though I reported it to my credit card they told them shipment had been done to address in Israel (I lost my money) and still they keep on sending emails that orders are being shipped. WISH DOES FRAUDULENT ORDERS. I don't recommend it to anyone.
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Lots of clickbait. $5 shoes they will put in ad. Click on it then select ANY size or color and the price magically goes up 10-20 dollars. There is no $5 from the ad. I ordered bicycle pants men's large. They barely fit my 4 year old son. I wanted a refund and wish support said "Too bad for you! You order large, you got large!"
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Can't get any customer support,
Has not delivered my order in 90 days and keeps pushing delivery date back
Had to contact my credit card people for a refund
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Been 2 months and still have not received products. Will Not order ever again. Worst Customer Services.
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Scammers and crooks. No customer service, just automated bs. Don't waste your time or money. WARNING
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Absolute garbage. Items are STILL STILL in China. Not even on a damn plane after nearly 3 weeks. Service is abysmal.
Hi Richard. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
This site promised that they would deliver. They don't! They keep moving the estimated delivery so you are unable to claim a refund. They also say they will not refund the whole amount because they have shipping costs. The item was never shipped!
Never use this site!
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Do not go near. Liars and thieves. If an item is not delivered by due date they make it impossible to contact support. I waited 3 months for curtains and a tapestry. Now due date has past they've made it impossible to get a refund by not being able to contact support. They should be closed down.
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People say they get cheap stuff or wrong stuff. Well I here tell you. They lie. If you read description. You know and get what u ordered. There prices show how much retailers mark things up
I bought a hose which leaked on both ends (spigot and nozzle) right out of the package. Customer support--they told me to pound sand--was crooked and refused to honor the 30 day refund policy. Here is a photo of the leaking hose.
Hi David. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
I ordered an item on May 21,2020 to be delivered by June 9,2020, few days before the delivery date wish changed it to him 19 and after couple days changed it again to Jun 29 and yesterday changed again to jul 14,2020! And it's the same case with my other orders bought from them! Is this a joke? Is wish a proper company?
Hi Ali, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Product was never sent, never received, despite constant reassurance that it was on its way. One product that I did receive was a poor imitation of the original. I know this is widely done in China, but I did not think they would allow it to be imported to the US. Very disreputable organization at every level.
Hi Jim. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Wish is a real scam. I can confirm that every time they miss a deadline they push it by two additional weeks. I have been waiting for 9 weeks now and still no news. Client service is silent. They don't want to reimburse anything. Please avoid at any cost.
Hi Patrick. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Still waiting on my order don't know when i will get my order the form says between June 24-August 24 I place this order in May 14 2019
Hi Sandra. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
If you want to throw money to the garbage GO AHEAD! Wish is One of the worst Online Stores I have ever met.
They just keep changing the Arrival date for the products. More than 2 month waiting for something. And the return process is just a joke. They does not let you return the order once you have receive it...
So be aware. Please stay AWAY. Wish is just a lie.
Hi Dario. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
2 items took atleast a month and 1 was wrong, other 2 items its been 3 months. And cant get a refund
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
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Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!