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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Monika N.
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Never again!
June 27, 2020

I am waiting for my order almost 2 months. Every 2 weeks they change date of arriving. One of item is in UK from 9 of June but still they didn't send it to me! Waste of time. I am really regret that I didn't buy items on eBay. I tried to save a few pounds and now I even don't know if I ever get my order :(

Date of experience: June 27, 2020
Wish C. — Wish Rep
over a year old

Hi Monika, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

North Carolina
1 review
1 helpful vote
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It's been two months and they still have not fulfilled my order. They will not cancel it and refuse to give me a refund. They have changed the delivery date 4 times because they are unable to fulfill the order. Each time I make an inquiry they respond with another confusing text. I will never order anything from Wish again. Don't order from them - look for a reliable seller that honors their commitment. I am so disgusted with Wish, that I WISH I could give them a minus 5 stars.

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Joan. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
2 reviews
1 helpful vote
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Deceiving company..
June 27, 2020

Item prices changes every time you purchase... it says free pickup but charges you and the price they publish changes when you have it in your cart... worst of all you pay by PayPal and automatically charges you without any review on your cart and confirmation... again the price changes from publish to purchase... do not use this website unless they change their policy of how to advertise and calculate purchase... they need to be. Reported to trade...

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Joshua. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
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I ordered several items at the beginning to mid-may. I'm still waiting. They keep sending notifications saying the orders have shipped but they do not tell you what carrier they're using and when I demanded tracking numbers all I got was an email notification that consisted of a goofy picture of an airplane and the words "Your order is on it's way!" What am I a child? Most of my orders now show an expected arrival date that is toward the end of July! That will be months I've been waiting. THIS IS BS. They've got 2 more weeks and if I don't start seeing the items I ordered, I'm getting my damn money back(I hope) I'm notifying the Federal Trade Commission since Wish is apparently based here in the States(San Francisco)

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Eugene. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Jim B.
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If you buy from wish, be prepared to deal with the worst customer support in the world.
They have prewritten answers and questions, they will suite them self and never the customer. So you cannot ask question. If you enquire about your item, they will cancel the order and game over, no reason or whatsoever

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Jim. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
16 reviews
51 helpful votes
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Nice product, cheap price I been customer with Wish almost 2 years
I have no problem I receive everything order in time...

Date of experience: June 26, 2020
California
1 review
1 helpful vote
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Real bad experience
June 26, 2020

It has been almost 4 mths ordered 4 different items. They took the money and no product. Just excuses asking to wait for another month. This is a scam

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Raman. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Carolina
1 review
0 helpful votes
Follow Michael W.
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Placed an order March 18th for 2 items, one had a delivery by date of June 9th, and one of June 10th.the June 10th arrived on the 9th, the item due June 9th had the due date changed on June 11th to June 29th, then a week later it was changed to July 14th, I keep getting the same run a round when I ask for a refund, "if it hasn't arrived by the due date contact us for a refund", OK, but the due date has now been changed 3 times, no refund, just the same rhetoric, wait for the (everchanging) due date.

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
Follow Barbars N.
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Awful
June 26, 2020

I still haven't received items I ordered 2 months ago and I have emailed them too many times and just get what I call a "standard answer". They keep extending the expected dates and you have to wait forever to request refunds for items that aren't received. I think most of my items are lost out there somewhere. Don't buy from them!

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Barbars. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow J T.
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It takes over 2 months to receive merchandise -furthermore less than 5 minutes after my purchase Wish sent me advertisements for the same product, from the same seller, at a retail price of 40% than what I paid minutes earlier. Wish is v aggressive in their marketing an v aggressive in their push of promotions/notifications. I receive at least 10 emails/day from them the most irritating emails are the ones advertising the products I purchased for up to 80% off what I paid (for items I haven't even received yet). It's been 2 months, I'm doubting that I'll ever receive my merchandise. There is no customer service or anyone to email, chat with or call. It is 100% automated. There are no physical customer service agents. It's awful. Their terms and conditions stipulate that refunds are not applicable. You'll save time and money and frustration by avoiding Wish. I wish I'd never heard of Wish.

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Kansas
1 review
1 helpful vote
Follow Johnny M.
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I purchased a "NEW" power washer from WISH in March. The box came to my house all taped and obviously not just used but abused. When I opened the box, the power washer was obviously used, taken apart and leaking oil all over. When I contacted WISH via email, they said they would send me a mailing label to send the item back.
I went through this procedure 5 times and they NEVER sent a return label. Between emails, I took the washer out of the box only to find it had two flat tires and a cracked aluminum pump housing. Unbelievable! The credit card company credited my account and I never heard a word from WISH. IF YOU USE THEM, YOU WILL WISH YOU NEVER HAD!

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Johnny. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
1 review
0 helpful votes
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Forever waiting
June 26, 2020

After seeing advertisements on wish getting orders in 2 weeks decided to order on 4/29/20 order was shipped 5/4/20 it's now 6/26/20 still mo packages. I ordered other items from ebay from China days after ordering from wish Ebay items came in last than two weeks wish is a joke, never again will I order from wish never ever

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi William, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
3 reviews
1 helpful vote
Follow Deborah N.
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Orders
June 26, 2020

This wish app is garbage. I have been waiting for my stuff upwards of over 2 months. This is ridiculous and I would not suggest any body to order from wish. Unless you wanna wait forever! They tell you one thing about when it's going to ship and then they keep changing and Moving the delivery date forward! That pisses Me off!

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Deborah. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Gilles V.
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No delivery
June 26, 2020

I ordered and paid for an item---I have tried the tracking function on several occasions with no reply. I don't expect delivery so I'm inclined to feel as others have that it's a scam

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Gilles. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Tennessee
1 review
0 helpful votes
Follow Sally D.
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Huge Scam
June 26, 2020

Do not buy from this site! You've been warned! You will not get what you paid for! There is no customer service! It takes months to get order IF you get it at all! A bought lesson is a taught lesson and I learned the hard way. Do yourself a favor delete the app!

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Sally. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

West Virginia
1 review
1 helpful vote
Follow Mitzie R.
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Fool me once
June 26, 2020

I wish I had found this site before ordering from Wish. It was only after waiting a month after the first delivery date that I tried to contact Wish and came across Sitejabber. I ordered a kite in March that was to be delivered in April, then May and as yet to receive anything but emails stating they understand my disappointment. By the way my credit card was charged with in a few days of my placing the order. I will never order from these people again.

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Mitzie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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Never never land
June 26, 2020

Stay away! Wish is the slowest deliverer of all time-that's if stuff ever comes. When asked they continually amend delivery dates. I am still waiting for an order placed 13 May with initial expected delivery stated as 28 May Use any other company/ website (EG ebay, Amazon)

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Frederick. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Malta
1 review
0 helpful votes
Follow Visha S.
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Disappointed
June 26, 2020

I am so angry with all the trouble I've had waiting for things that haven't come for weeks, and being asked to rate a ring I didn't receive,
I will not recommend any person to buy from this app.

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Visha. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
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I am disappointed
June 26, 2020

I am so angry with all the trouble I've had waiting for things that haven't come for months, and being asked to rate a ring I didn't receive, now they have deleted my order history, how can you trust a company who does that, I will never buy another thing from these liars, they have cheated the wrong person and I am seeking legal advicr

Date of experience: June 26, 2020
Wish C. — Wish Rep
over a year old

Hi Michelle. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
Follow Sherrie H.
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Total rip off
June 26, 2020

THEY WILL RIP YOUR MONEY OFF AND YOU WILL NOT GET YOUR ORDER. MY ORDER MYSTERIOUSLY DISAPPEARED AFTER I CONTACT THEM 4 TIMES ABOUT IT. NOW MY ORDER HISTORY DOESN'T EVEN SHOW NOTHING I ORDER IN MAY. I NEVER GOT MY REFUND THEY CLAIM THEY SENT. BUNCH OF JERKS. DON'T WASTE YOUR MONEY YOU CAN ONLY CONTACT THEM BY EMAIL. THEY CLAIM I NEVER ORDER BUT I HAVE PROOF..

+5
Date of experience: June 25, 2020
Wish C. — Wish Rep
over a year old

Hi Sherrie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.