WishReviews 8,278

If you go to BBB, you'll learn, like I just did, that these complaints have been the same for over 5 years... 4.5 years before Coronavirus. What were their delayed shipping reasons then?
In my experience, if thousands have complained to BBB about the estimated arrival dates (that are posted before making a purchase) then days later after Wish states items have shipped (before my order is processed), they extend the estimated arrival dates adding
Weeks or months. Couple that backwards business model with their waste of time chatbot and refusal to refund any money (because it's shipping carrier's fault), a company with integrity would listen to customers and hire a reliable shipping carrier.
On June 1,2020 I ordered 6 items for my husband for Father's day. Only 1 has arrived and the 5 others have been delayed a month longer than originally stated in emails. My tracking shows my items in a truck or on a plane at Shanghai International Airport for a couple of weeks now.
I find it very suspicious that Wish needs to email customers to ask if an item was delivered. If they actually had tracking for packages outside of China, they wouldn't need to ask the customer. Is the tracking data even real? One of my items was shipped three days before my order was processed. I find it bait and switch with estimated delivery date promises then a history of delayed arrival dates AFTER the package has "shipped." Without any photo evidence the package has actually shipped and in hands of a carrier (not waiting to be picked up from Wish) progressing towards the US, with tracking that ceases outside of China, and Wish asking the customer to verify order received, I find multiple holes in their story.
Wish has known about these complaints for over 5 years. This is an ongoing pattern... Bait and Switch. Learn the complaint history for yourself at BBB.
I'm a first time Wish customer. I didn't know products were cheaply made or source of products was China and other Asian countries. Now I do.
To summarize, I'm a one and out customer. I'm a repeat customer for businesses that have integrity. Wish (at this point) is not a business with integrity.

Do NOT order from Wish unless you literally have no time frame to receive your item.
They have pathetic customer service.
They say you can't get a refund because the item is still within the "expected delivery window", but when it gets close to the last day of that window, they add 2 weeks to the window so you can't get a refund.
I ordered something back in February. It still isn't here, and the expected delivery time frame has been changed at least 6 times that I counted.
There's literally no way to contact the seller.
And it's a run around trying to contact Wish.
I find a Customer Service Contact button, but it is automated with multiple choice answers and none of the answers pertain to me wanting to get a refund.
I suggest you NEVER order from Wish.At this rate, it could be anywhere between now and 2022 before I get my item.
And no way to get my money refunded.

So I put an order in beginning of may. Items were supposed to arrive a certain date, then it changed. Okay I'm fine with that then it changed it again, and again and again and then days turned Into months then all items stopped moving ( some stopped moving couple days after I put order in) Okay with everything going on I get it. But they refuse to give me a refund, constantly telling me to wait until after arrival date. Arrival date comes, go to put refund in then those sneaky aholes changed the arrival date again so I have to wait another month. Just give people their items or give back their money. Don't buy from wish. You will never see your items or your money ever again.