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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Dont Regret after purchasing cheap from wish. Purchase bit expensive but local I purchased earth test meter for 29.99 delivery was expected in few weeks but item was not received I reported paypal they closed case as no reply from wish I emailed to wish they said sorry we are not responsible after 1 month you must have reported with in one month.
ITS CLEARLY FRAUD

Date of experience: July 5, 2020
Wish C. — Wish Rep
over a year old

Hi Mughal. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Utah
1 review
0 helpful votes
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OH MY GOD
July 5, 2020

I ordered some LED lights for my daughter on June 7th, when it shipped is should have been here by june 27th (which is a long time to ship really). OK my daughter accepted that, june 27th, not here. Check again, they say now July 3rd- OK I guess I have no choice- now july 3rd- still not here-- I will NEVER EVER ORDER from these Dumb A--es EVER again... Really, my daughter asks me everyday and we go down to the mailbox and nothing.
Don't ever order from them, promise, unless you Wish (ha ha) your order to take over a month to be delivered. Never again. Ridiculous. I have read many other reviews that state the same... WOW nice company

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi George. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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6 led brake light
July 5, 2020

They send me the wrong items 5 led light instead of 6 and 2 items instead of 3 missing licence plate light and wrong light send as you can see on the pictures

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi Marc. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
1 review
2 helpful votes
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Expensive shipping costs... Items ordered in early May still not received. There is something VERY WRONG with WISH's shipping process! You may or may not ever receive your orders. Their customer service is truly dumb! Very mechanical/system oriented. No chance or ability to contact a representative. AWFUL SYSTEM. WILL NOT ORDER FROM THIS FIRM AGAIN. READ THEIR REVIEWS... ALL SAY THE SAME THING.

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
1 review
0 helpful votes
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Twice now I have ordered items on Wish and not received them after several months of waiting. They kept deferring the arrival date, and hoping they'd deliver, I kept allowing them to push the date back. In the end after placing an order in Feb 2020, and expecting a short arrival, I had to ask for a refund four months later! They have the audacity to tell you that you can get a partial refund, even months after waiting. It seems to me that it's a fancy way of gaining money they didn't earn. With US currency at the strength it is, if these goods are shipped by Chinese sellers then it it's easy to see how people can end up getting money for undelivered good. It's the price of a promise. Wish Leadership needs to vet, tank, certify sellers using their platform with a rigorous method of auditing performance. This will keep cheaters out of the game, or at least make it extremely difficult to participate on their platform. I'll NEVER USE WISH AGAIN!

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi Michael, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
18 reviews
10 helpful votes
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Junk
July 4, 2020

I have ordered 4 times. 1 item was fair. 2 items did not work. 1 item never arrived. Items that did arrive took over 6 weeks. No way to contact them that actually works. Stay Away.

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi Larry. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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No delivery
July 4, 2020

I ordered a small product for $16.32 and paid $16.32 for shipping for a total of $32.64 on June 1st, 2020. The product was not delivered and Wish has not responded to any of my inquiry emails. Now they keep sending me new adds every day... As if I would ever order from them again.

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi Edward. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ohio
1 review
0 helpful votes
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Not so great
July 4, 2020

Takes to long to get my stuff and I never got my laser it's been all most two months that's why I'm not so happy with u guys

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi Eric. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Jum E.
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Too expensive. First you think "hey that's a great deal" the the shipping is two times more costly than the product itself and it takes two months to get it. When it arrives it looks nothing like the picture. Such a rip.of.

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Jum! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
1 review
0 helpful votes
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And will it ever come at all? Who knows? I foolishly ordered fromthem ucz I couldn't find the thing anywhere else. A month later it appeared on ebay, USA seller! Of course it has been 2-1/2 months and I AM STILL WAITING, as they keep EXTENDING and extending the delivery window...

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Do not trust this website done a order in Jun and they delivering the goods in August Very disappointed about the service and delivery, the worst website I've ever seen, not going to do anymore orders and advice all of the others. So, be careful.

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi George. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Avoid
July 4, 2020

The site promised prompt delivery - In early May it stated "Your item is expected to ship within the next 3 days". The tracker for movement of the goods has been completely unhelpful - nothing has been received by me and it is 4 July.

Date of experience: July 4, 2020
Wish C. — Wish Rep
over a year old

Hi Gerald. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
2 reviews
0 helpful votes
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Often you find a too good to be true ad and you click then add or claim the item if it is a free one and though they claim, "free" their delivery charge is unusually high because what they claim is free, you're actually paying for it through their delivery fee. Check other ads with the same product and check their delivery fee to see yourself how they cheat/scam/trick us into clicking.

Other times 99% of the pictures are the ones they claim are the item they list for the low price. Yet just a single image of the actual product you're getting. Even in their, "add to cart", the single image of the 6-20 product images is at the top and the 99% of the pictures are for an item much much higher in price.

Example. I saw a flash ad pop-up on my screen and I recognized the item right away and clicked, "Add to cart"... because of the price of the item I was given the, "pay half now pay half later option"... I paid for the item. That was SEVEN months ago and they have still yet to process the order. Each day I login the processing date keeps getting updated to the current date even though I placed and now fully paid for the item seven months ago. Their useless CSR told me the only way to contact the seller is through the APP. Well that CSR is an idiot. Because when I use the contact option from the app it auto reroutes me back to the same CSR I've been speaking with all along. So now the order won't process and I am out $$$ and their lousy useless CSR said they can't do anything until the seller actually processes my order.

7-Months to process an order?
Date of experience: July 3, 2020
Wish C. — Wish Rep
over a year old

Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Germany
1 review
0 helpful votes
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Fraud
July 4, 2020

DO NOT ORDER THROUGH THIS COMPANY! THEY ARE FRAUDS! I HAVE CONTACTED OUR ATTORNEY IN THE HOPES OF SHUTTING THEM DOWN BEFORE THEY DEFRAUD TOO MANY UNKNOWING CONSUMERS.

Date of experience: July 3, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Kevin! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Virginia
1 review
1 helpful vote
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It is a scam
July 4, 2020

The website wish.com is a scam. First, in April, I purchased 4 items and to this day I'm waiting for it. Every time I go online to track the items, the delivery date is moved to two weeks later. As of today (7/3/20), all items show to be stuck in China. Second, they don't have a customer service. The phone number leads you to a recording instructing you to go through their website. When you get there, it's an automated system that shoots answers based on what you answer. You never speak to a real person. Third, they don't refund your money if the item has already shipped. If this is the case, they refund the shipping amount only.

Date of experience: July 3, 2020
Wish C. — Wish Rep
over a year old

Hi Cristina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
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Terrible
July 4, 2020

TERRIBLE! Never received my orders and wouldn't give me a refund! I tried to contact support and it wasn't helpful either!

Date of experience: July 3, 2020
Wish C. — Wish Rep
over a year old

Hi Anna. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
1 review
0 helpful votes
Follow Trista C.
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I order my watch band on May 19th. It's June 28th and I still do not have my order. My arrival date has been extended 3 different times. I no longer want the watch band. Refund my money ASAP! The shipping wait time is unrealistic and not worth it regardless of how cheap the shipping price is. This was their response " We're sorry to hear that your Handmade for Apple Watch Band Vegan Leather Braided Fancy The adjustable Strap hasn't reached you yet! Your order is still within the estimated shipping window, and is currently set to arrive by July 12,2020. We truly appreciate your patience and hope your item arrives soon!" They hope it arrives soon smh.
July 12th is the third extended date they have given me since May 19th when I place the order.
I will never buy from wish again. I don't recommend you do either!

Date of experience: July 3, 2020
Wish C. — Wish Rep
over a year old

Hi Trista. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
1 helpful vote
Follow Tamara M.
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I was so excited to see all of the very low cost and great items on this "Wish" app. I did order 2 items... it's been going on 3 MONTHS and nothing. When you go to the tracking portion of the app (it has gone ALL over CHINA many times and has never left the country to USA!) My advice is DO NOT EVER USE THIS SITE. The low prices attract you, but you have no idea at all if and when the product will get to you. IF I would have checked on the the ORIGINATION OF THE PRODUCTS which seems to be mostly CHINA, I would have NEVER considered using the app. In conclusion... I WISH I had never ordered...

Date of experience: July 3, 2020
Wish C. — Wish Rep
over a year old

Hi Tamara. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Colorado
1 review
0 helpful votes
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Shipping issue
July 3, 2020

This company is the worst. I placed several orders with them in March and have yet to recri e my items. Not only did they not send my items but they had the nerve to remove them from my account so I can no longer view them. It is like I never ordered them at all but I am yet to receive a refund. I will never order anything else from them and I will advise my friends to do the same

Date of experience: July 3, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Betty! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Massachusetts
3 reviews
10 helpful votes
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Never again.
July 3, 2020

Stay away. Unless you don't mind throwing all your money to China and never getting anything in return but a headache.

Date of experience: July 2, 2020
Wish C. — Wish Rep
over a year old

Hi Phuck, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.