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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Chris K.
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Saying a 50/50 chance your product will even arrive is being a bit generous. Also in general postage is extremely expensive. Pretty average for an online shop in this day and age.

Date of experience: May 12, 2022
Wish C. Wish Rep
over a year old

Hi Chris. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Indiana
1 review
0 helpful votes
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Avoid
May 5, 2022

Avoid website. You will never get what you order. After waiting 4 months for my stuff. Nothing was even close to what I ordered. Customer service is awful.

Date of experience: May 5, 2022
Wish C. Wish Rep
over a year old

Hi Jen. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
0 helpful votes
Follow jack m.
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Cannot make a claim to a person and their bot purposly makes you wait days for a lying response.

Dont use wish unless you want to hope the order is fine and never have to return it.

Date of experience: April 29, 2022
Wish C. Wish Rep
over a year old

Hi Jack. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
2 reviews
3 helpful votes
Follow Garry S.
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No matter how you try to update any information wish is asking from you, through their payment update page or contact support, wish states you cannot contact support until you give them updated identification or payment verification information. However wish has made it impossible to do this preventing any contact with them under any circumstances. My last order never arrived and I'm entitled to a refund, however because I cannot update what they want because it's impossible to do so, I cannot obtain a refund or order. I even tried to deactivate the account and that was prevented by wish. I don't advise consumers using this website/business.

Update update Update
Not 24 hrs later I received a text from Wish contextlogic on a link where customer support can be reached. I returned response and am currently waiting on a reply to that response from Wish. I will update everyone as things change one way or the other.

+1
Date of experience: April 22, 2022
Wish C. Wish Rep
over a year old

Hi Garry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

South Africa
1 review
0 helpful votes
Follow Thabiso M.
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I will never buy anything from wish again second time i get the same product lucky i got refunded on the first order i made they sell fake product and i tried to contact them they told me that if i'm not happy with a product i can donate to charity, what the hell is that i paid so much for the product

Date of experience: April 19, 2022
Wish C. Wish Rep
over a year old

Hi Thabiso. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Oregon
10 reviews
5 helpful votes
Follow Andrea S.
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I have a habit of searching on Wish.com and I find so many items I like. Everything is at a decent price but you do need to make sure it isn't the same cost somewhere closer to you. (Example: A footbath on Wish.com could be $20, and at your local grocery store it could be $25. Shipping out of the country could add up to the same or more as if you got it locally.) If you order from Wish, it could be 1-5 weeks for delivery, so you have to weigh the pros and cons. I have gotten a few great products from this website and a few not so great, but I always test my luck because of the selection and price. Clothing can be tricky if you like form-fitting clothes. I have noticed that a good amount of clothes I did get would fit, but were not form-fitting at all. I will continue to get more items from wish.com, but most likely not clothing unless it is a "bandage or Bodycon dress".

Date of experience: April 15, 2022
Kentucky
1 review
0 helpful votes
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Uncooperative
April 15, 2022

I have items that state delivered that never arrived. They are not offering a replacement. Some items simply haven't arrived. I paid them, I am due products.

Date of experience: April 14, 2022
Wish C. Wish Rep
over a year old

Hi Paula. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Romania
2 reviews
0 helpful votes
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Tâlhărie pe față!
April 12, 2022

âlhărie pe față!
Am cumpărat o mulțime de produse de pe wish, unele au ajuns defecte, altele au ajuns altceva față de ce era în poze și descriere, iar majoritatea produselor au ajuns foarte târziu sau nu au ajuns deloc. Pentru produsele care nu au ajuns deloc, Wish îți garantează ca îți rambursează banii. Mie mi i-a rambursat, dar în credit wish. Problema este că tot Wish face șmecherii și nu îmi mai da voie să accesez creditul Wish. Cum întru în cont, îmi cere o poză de pe un act și când îl încarc, apare eroare "hopa, ceva a mers greșit" și nu ma lasă să trimit poza iar ei nu îmi mai răspund la mesaje. Am toate printscreen urile de când m-au blocat pentru a nu mai putea folosi creditul și până în prezent.

+2
Date of experience: April 12, 2022
Michigan
1 review
1 helpful vote
Follow Sahib K.
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I bought couple of items they seemed fair, I bought a jacket it was around $67. When arrived, it was not fit and bigger in size. So I put a request for return or exchange. They refused.

Date of experience: April 12, 2022
Wish C. Wish Rep
over a year old

Hi Sahib. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Indiana
1 review
0 helpful votes
Follow Doreen M.
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Before writing this I was going to contact BBB but I see they have already been contacted. I will write to them next. I have only received half my order the last 5 times I ordered. I don't mind waiting a long time for my order or even when they send me the wrong thing, but I do want my complete order. I have ordered things 5-6 times and still haven't gotten it. Customer service is a waste of time. They have it like that on purpose. I've spent thousands at Wish but they must not care if they lose valuable customers.

Date of experience: April 9, 2022
Wish C. Wish Rep
over a year old

Hi Doreen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
10 reviews
10 helpful votes
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I would not bother.
March 31, 2022

Don't bother with purchasing from these guys. Shady as $#*!! The last time i ordered, which was my first time, i never got my order! Excuses upon excuses i got. Basically Wish IS a scam site! They SOMETIMES give people their orders, as they obviously do not want to be shut down. Its FULL of fake / false advertising / images of the product. Quality of items i have seen, from friends who bought from wish, is often very low grade, cheap plastic, and i won't even get started on electronics! Advise people, that wish is a scam site. And to spend their money elsewhere!

Date of experience: March 30, 2022
Wish C. Wish Rep
over a year old

Hi Lee. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Kathy S.
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First of all, everything they sell is such poor quality it belongs in the trash, not on the delivery truck to your home.
ZERO customer service - ZERO. They publish all sorts of ways to contact them. NONE WORK. You cannot return anything, speak to anyone, complain. ZERO customer service. ZERO You phone the PUBLISHED customer service number and get a recording telling you they will not answer the phone ever. ZERO ways to deal with any issues whatsoever. DO NOT BUY ANYTHING EVER

Date of experience: March 30, 2022
Wish C. Wish Rep
over a year old

Hi Kathy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Indiana
1 review
0 helpful votes
Follow Christopher G.
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They have deals that get canceled, missing parts and information, and when a deal was said to be canceled you would expect it to stay canceled. I ended up having a Christmas tree refunded because they didn't say they were unable to deliver it. There should be a refund option for that type of thing when it does happen. Some things are what they say they are, other things not so much, a blacklight laser pointer was shipped instead of a blue one to my friend, be careful. Also wouldn't suggest getting a collar from there, the only time I used it it didn't have enough functionality to hold my dog back, it was a light up LED one too. Other delivery companies actually have better working deals and communications on what is and isn't available.

Date of experience: March 30, 2022
Wish C. Wish Rep
over a year old

We're here to help, Christopher! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

South Carolina
2 reviews
0 helpful votes
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LIARS, THIEVES
March 30, 2022

THE WEBSITE SAID I COULD PAY USING KLARNA. INSTEAD THEY TOOK THE WHOLE AMOUNT FOR THE ORDER AND THEN SAID NO, KLARNA WOULDN'T DO IT. LIARS! THIEVES! YOU GET NO RESPONSE FROM A CUSTOMER SERVICE AGENT!

Date of experience: March 30, 2022
Wish C. Wish Rep
over a year old

Hi Susan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
1 review
2 helpful votes
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Never buy anything
March 20, 2022

This is in my opinion one of the wrong companies that I've had the unfortunate pleasure of dealing with. Cancel order with customer service via emails and people continue trying to have money debited out of my account and never received product.

Date of experience: March 19, 2022
Wish C. Wish Rep
over a year old

Hi Sharron. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

NL
2 reviews
1 helpful vote
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Wish gave me a treat. Delayed my order by two days and gave me choice between refund & patience.So LG.

Date of experience: March 13, 2022
Wisconsin
1 review
1 helpful vote
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Wish fraud
March 13, 2022

Wish fraudulently charged my credit card. For starters they charged me double per item than the advertised price. Two ilI ordered only one but they sent five and you guessed it they charged me for all five. Three the delivery took a crazy amout of time over 5 weeks.

Date of experience: March 13, 2022
Wish C. Wish Rep
over a year old

Hi Terry. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New Zealand
1 review
1 helpful vote
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Scammed
March 12, 2022

I ordered 2pir of trousers with quoted postage of $4.70 after payment they had charged $34.00. Try to cancel and they push you around various computer generated time wasters.
Impossible to get any satisfaction. They are bunch of fraudsters. Never again will I be caught out by this company. This is before I even receive the goods. My expectations are zero

Date of experience: March 12, 2022
Wish C. Wish Rep
over a year old

Hi Ross, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

KR
2 reviews
2 helpful votes
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Back in 2020 made a huge amount of orders from this company and got everything I wanted. Now here it is 2022 and made three orders and this company is telling me that I abuse their Return Policy. The crazy part of this is I haven't ordered from them since 2020 and never returned anything. Here is the problem with companies who decide they want to use just auto answers instead of real humans to solve problems. It's going to bite you in the butt. You can't get customer service over the phone so the customer will just go somewhere else like I will be doing. I am so sick of these companies not realizing people need to speak to people to solves issues. A bot cannot solve the issues for a person.

Date of experience: March 9, 2022
Missouri
1 review
0 helpful votes
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Thieves
March 9, 2022

They basically stole 250 of my money. When I talked to them before the no refund date they said my order was still coming. But when I talked to someone weeks later it was to late for a refund...

Date of experience: March 8, 2022
Wish C. Wish Rep
over a year old

Hi Jamie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.