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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Ordered items in June to be delivered in June. Then, they changed to July. Now they are saying between September and October. The order is SUMMER SHIRTS! Trying to get a refund is a joke. Their online assistance is pathetic. Everything is just auto response. They took the money in June and I'm still waiting. DO NOT THROW AWAY YOUR MONEY HERE!
The first order I made was really disappointing. My friend mentioned the same too before saying that they take almost 6 months for delivery! At first the app says a particular date and then extends it for the longest time. With the circumstances now, they have cancelled phone support as well. I would understand if they could atleast have customer support or calculate the estimated dates. I would never shop with wish again. Really unsatisfied.
We're here to help, Catherine! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
I ordered 2 t-shirts. Tey were to arrive the first week of May 2020. They never arrived & refuse to refund my money.
Hi Louise, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I ordered an endoscope and never received a receipt nor the item. Wish signed me up for an autopayment through PayPal. PayPal returned with the charge was not unauthorized? Anyway this company is a fraud
Hi Robert. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Ordered the beginning of may still waiting mid July last updated. Site says to be delivered between 1st and 20th Oct site doesn't allow cancellation of order and they've taken money the other sweatshirt I ordered xl adult would not fit a ten year old child when I complained I was told you didn't order a child's size rediculous waste of money. Two different orders no success at all
Hi Stephen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Ordered a birthday gift for a grandchild whose birthday is at the end of May. They keep changing the due date and are now telling me they "might" refund if I don't get it after October.
Stick with Amazon. Wish is just a scam.
Hi Robert. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Never received an item. Wish refused to refund claiming the item is in transit (after two months!), Wish constantly moves the delivery time to later date, and that allows them not to refund you. No item, but tons of junk advertising emails i my mailbox...
Hi Vitaly, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I was exited about all the good stuff for sale. I was dumb enough to buy 8 items the same night back in May., finally middle of June I was told I might get it in November to reach out to them in November. Now I am trying to get my money back. Can't reach anyone who will answer me.
Hi Chas. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
All the items I received I was happy with once they gave me the wrong size but trying to receive your order is a nightmare. If they could get it together they probably have a lot more business from me at least
Hi Lynne, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
They are not delivering orders since the start of this year as I read at another reviewing page. They are changing delivery date over and over agian. No money back. No orders delivered and no reply fir emails at all
Hi Iwona. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Wish gave me a 925 sterling silver ring well guess what fake fake fake will not be ordering anything from them if they lied to me lie lie lie SORRY thrower it out was soooo MAD,
Hi Molly. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I have been waiting 3 months for more than 20 items in which I was issued my shipping cost back. Nothing more.
Hi Nicole. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
We ordered a sweatshirt in May and it keeps getting pushed back b/c it's coming from China. There is no human to talk to and their virtual customer support is a joke- since there is no real person to chat with. The sweatshirt now scheduled to be delivered late SEPTEMBER! SUCH A SCAM!
We're here to help, Jen! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Don't order anything from this reprehensible company. They sell cheap crap to begin with and take a long time getting it to you, if your order arrives at all. I ordered June 8. Ever since they've been shoving back the expected arrival date, which is now the end of September. My item may or may not exist. Who knows? You cannot contact Wish. (Algorithms do not constitute contact.) Wish is, however, great at flooding you with email. This is just another case of greedy overpaid Silicon Valley entrepreneurs deceiving customers. Hopefully, when e-commerce shakes out after covid, Wish will be shook out.
Hi Bob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I had ordered several items from wish in April and May of this year. Recieved but two. Where are my items? These items were paid for in full. Unable to speak with representative via phone.
Hi Vivian. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Continued issues with changes to the arrival date. Despite waiting over 10 weeks they now have a delivery date of 8th September 2020. Unable to cancel despite not receiving the item and this has yet to leave China. I have had other items from China with no issues and delivered. I will not be using wish again. Customer service is poor and reliant on an automation system which does not help resolve the problem.
Hi Phil. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Placed an order in May. It was going to arrive on 27 May. They just keep changing the arrival date. Now it is going to arrive between Sept. And Oct. So I do not expect to receive my order. They say they can not cancel or give a refund because the order has shipped. What a joke that is.
Hi Grover. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Ordered in or around June 7th, here we are july 14 and no order now way of speaking to anyone on the phone. I got a hold of some one once via text on site. They promised June 28 delivery. Here we are at july 14th and I can't even get any one period. They keep advertising the Light for the video and people are suckering in but I know I haven't gotten it nor have anyway of contacting a person that can give an explanation. $40 gone...
Hi Angel. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
This company is not only fraudulent but they steal your money then you can never get in touch with them I ordered something several months ago 3 months ago never got it I am moving in a week will never get it can't get in touch with them they've stole my money out of my account and just don't give a s*** really disgusting stay away from wish it's got cheap crap anyway that isn't even worth the money you're paying
Hi Denise, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
To get your order they will lie. They say ship from USA. You order then they say ordee getting ready. Shipping from china. Been months to items. Stay away.
We're here to help, Michael! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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Hi Linda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!