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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Fake Metal Rings
July 18, 2020

Since Wish won't put my reviews on their site, I figured I'd post it here. I ordered "silver" rings from one of Wish's suppliers. Their ad said 925 silver ring and garnet stones. The rings were actually copper with a very thin covering of silver paint, which wore off quickly. I also ordered a pendant that was "silver". Guess what? It was also copper. It appears any "silver" jewelry is actually copper. So this site is horribly fake. I have not received anything from Wish that I would consider worth their regular price. Luckily, I only paid shipping, which totaled about 10.00 for everything. Stay away from them. They are peddling complete junk.

Date of experience: July 17, 2020
Wish C. Wish Rep
over a year old

We're here to help, David! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
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Horrible site
July 18, 2020

Ordered abt 3 items since may, infact was to use one for my daughter's baptism last sunday, the date has been changing, the latest change now is Aug, please how can i cancel and get my refund... This so unprofessional.

Date of experience: July 17, 2020
Wish C. Wish Rep
over a year old

Hi Ann, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
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Look to amazon or ebay or ANY other website before ordering. Best to avoid.
Found the product i ordered on Amazon for a better price and with 2 day free shipping. Expect to wait 2 MONTHS or more for inferior products!

Date of experience: July 17, 2020
Wish C. Wish Rep
over a year old

Hi David. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I bought some items two months ago and I just received and email saying I have to wait one more month for the merchandise to be delivered. Not buying stuff from wish never ever any more.

Date of experience: July 17, 2020
Wish C. Wish Rep
over a year old

Hi Claudia. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Africa
1 review
1 helpful vote
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I bought items in April 2020 and when I trace them they are lying somewhere in China and there is no movement from there. The program is not user-friendly in that there is nowhere to complain on the system.

Date of experience: July 17, 2020
Wish C. Wish Rep
over a year old

Hi Sipho. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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I purchased 5 items on 5/30/20 and as of 7/17/20 none have arrived. I checked the app and it said I had no past orders. I reached out to customer service and they instructed me back to the app. This place is a total scam. Charged me for products that they never shopped and I never received. I will be disputing the charge with my bank and leaving several negative reviews so others aren't faced with the same dilemma. Please do not buy from this scam shop. Use a reputable retailer like Amazon.if I could rate this "0" stars I would. By far the worst online shopping experience of my life. Run!

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Tennessee
1 review
0 helpful votes
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Zero stars
July 17, 2020

This is a terrible website. I ordered 7 items in early April, paid 7 different shipping cost and had an issue with all 7 packages. All of the delivery dates were pushed back. 4 of those packages finally got to me. 2 of the 4 were poorly made while the other 2 were completely different items then what I ordered. Im still waiting on 3 items - with 1 delivery being pushed all the way back to October. They blame covid for poor shipping but the packages I ordered from Amazon, ebay and Ali Express - all shipped from China - got to me with no problem. There's no human customer service people which makes it hard to deal with issues. They also push your packages back multiple times to make it harder for you to get a refund. Theres also no way to report fraudulent sellers.The website is garbage and should be banned.
My advice for folks who still want to try this bs website - if your package gets to you after the original date you were given when you made the purchase - wait until the new delivery date listed for the package passes and request a refund on shipping. You paid for the the 1st delivery date not the 2nd, 3rd, 4th or 5th.

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I purchased 3 microSD chips in late May 2020. Tracking of package ended when it left international mail depot in Shanghai on June 10th. I'm now told delivery MIGHT be prior to October 8th.

This purchase was intended to test of WISH's capacity to deliver goods, as promised and in a reasonable time frame. Thy have definitely FAILED on the reasonable delivery time frame. I wouldn't recommend buying anything from these guys that you might actually NEED within the next 6 months.

IF they arrive, we'll see if the chips actually have the capacity and performance advertised. Expectations are low on that front but I'm prepared to be pleasantly surprised.

Glen Parrott

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi Glen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Colorado
3 reviews
0 helpful votes
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DON'T
July 16, 2020

BUYER BEWARE! STAY AWAY! Waste of money. Shipping very bad. Cannot get refund. No help from this company

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi Patti. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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Wish Sucks
July 16, 2020

DON'T buy from this site! I ordered over a month ago and still haven't gotten ANY of my merchandise. They say give it 2 MORE MONTHS, and you can't get a refund.

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
0 helpful votes
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Never received my merchandise going on 7 months... They always tell me it's on its way... Nobody to talk to nobody returns emails... Some stuff... I asked for my money back They gave me 30% of what I paid for it... Comes from China big rip off be careful...

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi Charles. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
1 helpful vote
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Bypass Wish
July 16, 2020

Bought phone on 9/4 for £51 supposedly arriving between 15/4 - 26/6 never received Wish ignored all my emails e Capt to email I had to search everywhere, I live in cul-de-sac so know everyone, Hermes stated phone put through letter box, impossible, on 22/4, Wish would not send my money back even after approximately 50 emails, sent Hermes about 20 emails and finally, hopefully Hermes are sending my £51 back to me. Do not use Wish.com and if you do insist that they use Royal Mail for deliveries

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

We're here to help, Colin! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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I have been ordering from wish before and was usually okay with the delayed delivery. However, what has been happening recently is not acceptable anymore. Placed an order on May 30th, with a delivery date set for end of June. At the end of June I received a notification it was pushed back for July delivery, then in July without even an email pushed to August 20th, and today it is changed to September 27th! Seriously! Why should I have understanding for them due to current pandemic? If they cannot deliver they should NOT TAKE ORDERS.
WISH SHOULD CLOSE THEIR BUSINESS AS THEY CANNOT DELIVER!

I am done with wish.com and would NOT suggest this website To anyone! It is scam!

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Horrible customer service. I waited 2 months and received eyebrow pen instead of a pants. Contact customer service more than 3 times they keep asking me to send pictures. I did 3 times and it has been over a week without any response or update I don't know who to contact or what to do I will never order with them again.

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi Rasha. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Ordered item on the 24th of may, delivery date was by the 1st of july, then 15th of july and now 25th of august, complained and all they say is the item is still in the delivery date (however they keep extending it themselves) DO NOT USE WISH.COM

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
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I order something from them on 16th May which didn't turn up, every time I track it, the delivery date is moved back a few weeks. Now estimating delivery between August and October. That is ridiculous from a May order. I think they just hang on to your money and don't intend to deliver the goods. I wouldn't go anywhere near them again. Beware

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

Hi Theresa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Alabama
1 review
0 helpful votes
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Wish owes me hundreds off dollars. No true way to communicate. They claim they gave me refunds and they did give me partial refunds which covered the shipping costs. Only way to communicate is via automated Bull $#*!, You have a better chnace of winning the LOTO than receiving a refund. DO NOT PURCHASE ITEMS UNLESS YOU ARE PREPARED FOR DISSAPOINTMENT.

Date of experience: July 15, 2020
Wish C. Wish Rep
over a year old

We're here to help,Donald! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Georgia
1 review
1 helpful vote
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I ordered products that said shipped from the US. I thought shipping would be faster. Everything was in China. One item keeps going back to the warehouse in China. Still haven't received any of the 3 things I ordered. Customer support is terrible, I keep getting the same response. They keep moving the dates I should receive the items.

Date of experience: July 15, 2020
Wish C. Wish Rep
over a year old

Hi Michael, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
2 helpful votes
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ITEMS NOT DELIVERED
July 15, 2020

I ordered a few items on June 9, as of today July 15, items not received. No follow up email to notify of delay.
I am removing this platform from my list.

Date of experience: July 15, 2020
Wish C. Wish Rep
over a year old

Hi Marie. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Illinois
1 review
1 helpful vote
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I ordered sandals for summer and the tracking estimates that they will arrive sept 20th.
I would have never ordered them knowing that they ship from china and it takes 2 + months. Terrible! I tried to cancel and they said no because it had already shipped!

Date of experience: July 15, 2020
Wish C. Wish Rep
over a year old

Hi Jan. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.