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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Non arriva la merce
July 22, 2020

Alcune cose arrivate sono davvero scadenti, non sai mai quando arrivano e alcune non mi sono proprio mai arrivate

Date of experience: July 22, 2020
Wish C. — Wish Rep
over a year old

Hi Moreno. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
2 reviews
1 helpful vote
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I placed this order in April., It arrived in late July four months later
The size was wrong I ordered a 43 and they sent a 40
The color was wrong I ordered blue, they sent white
The label was completely faded and I can't even see an address to return it to There was no paperwork inside.
Fortunately, I paid with AMEX and had them refund my money when it was overdue by two months. NEVER ORDER FROM THIS COMPANY

Date of experience: July 22, 2020
Wish C. — Wish Rep
over a year old

Hi Martha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Virginia
8 reviews
8 helpful votes
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Useless Customer Service. I was sent the wrong colour shorts, but they think that sending an alternative is acceptable. I also found wish.com was 'simplified' to the point of being too hard to actually use as a viable shopping tool and I will no longer use this site.

Date of experience: July 22, 2020
Wish C. — Wish Rep
over a year old

We're here to help, David! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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Crooks
July 22, 2020

Have 4 items that were ordered in April and still haven't received. They are probably stuck in some shipping container in China. If Wish couldn't deliver our purchases in a timely manner they shouldn't have accept our purchases.

Date of experience: July 21, 2020
Wish C. — Wish Rep
over a year old

Hi Brenda, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
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After making an initial purchase and finding out how long shipping would take coming from China, they gave an estimated 90 days, I made another purchase of similar products from only vendors specifically labeled "Shipped from United States". No matter where in the United States the items were shipped, they should have arrived sooner then 90 days, even using the slow USPS. There's no way to see estimated arrival or where items are shipping from till after purchase. All items that I purchased labeled "Shipped from United States" were shipped from China. I contacted customer service and told them this and gave them screen shots of the proof of advertising of shipping from United States. They refused to address the issue, they would only talk about how I had to wait for the ETA date before saying something should have arrived and other shipping excuses, nothing at all related to the false advertising. This is the worst customer service I've ever received.

Date of experience: July 21, 2020
Wish C. — Wish Rep
over a year old

Hi Michelle. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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I bought a pair of Apple AirPods, I also ensured they weren't the knockoff brand before I bought them. They took over a month to arrive, and when they did they don't work properly. They don't charge, and on the rare occasion they do charge, the battery died almost automatically. When I tried to contact constiper support, he just talked in circles and took days to respond each time. Eventually I was told I would receive a return label. Then the conversation closed and I couldn't respond again, I also never was notified when or how I would get this label. When I contacted them again, the same agent spoke in circles again and said he would contact the store and see what he could do, even though he already said he contacted the store and told me I would be provided a return label. After he said this, the conversation closed again and I couldn't respond. Every time I try and contact again it does the same thing. DO NOT USE THIS WEBSITE, IT IS A SCAM.

Date of experience: July 21, 2020
Wish C. — Wish Rep
over a year old

Hi Connor. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Pennsylvania
1 review
0 helpful votes
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Not worth 1 star
July 21, 2020

Wrong item received not to mention took 3 MONTHS! Other items received were JUNK poorest quality didn't look like picture.

Date of experience: July 21, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Beware these liars
July 21, 2020

Ordered goods in April, was sent confirmation that delivery would be May 14th to 20th, still not arrived
Now saying delivery by mid August
Refusing to cancel order or refund
And I think we can all tell the fake reviews

Date of experience: July 21, 2020
Wish C. — Wish Rep
over a year old

Hi Peter. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Minnesota
1 review
0 helpful votes
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Ordered six items of of Wish four months ago so far I have received two. Out of aprox $90.00 spent Received items have a value of 2.99.and 1.99 this is a ripoff all the way. Stick with Amazon or even Ebay

Date of experience: July 21, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Eric! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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Items are very seldom delivered on time or at all. I've ordered the same item off amazon prime got it in a couple of days and not the 4 to 6 months from Wish. The price was the same when you included inflated shipping charges from Wish. Would like to show a photo, but you actually have to get what you order to take a picture of it..

Date of experience: July 21, 2020
Wish C. — Wish Rep
over a year old

Hi Richard, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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DON'T order from Wish! It will take much longer to receive than they say when the order is placed and cost twice as much. I placed an order on May 4, and it finally arrived 2 1/2 months later, on July 20. The projected arrival date shown on their website changed daily. I tried twice to cancel the order and both attempts were met with silence. I found the same item on Amazon for half the price, ordered it and it arrived 2 days later. No tracking information ever indicated what company would be delivering it, so there was no way to follow delivery.

Date of experience: July 20, 2020
Wish C. — Wish Rep
over a year old

Hi Marian. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Arizona
1 review
0 helpful votes
Follow Solomon G.
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Does anyone really use Wish successfully? These guys have got to be a scam. If you decide to use this Sucker is Born Every minute website, be careful. The price you see isn't the price you will be charged. I saw an ad for a mouse pad for 5.53, pretty decent price. I clicked on the link to Wish and magically, the price went up to 6.68. Still not a terrible price, but odd. Clicked on the Add to Cart button and the magic happened again, the price went to 9.00 plus 5.00 shipping. So they wanted 14.00 for a 5.53 mouse pad. I know 14.00 isn't outrageous and I could buy it all day long, but just tell me from the beginning that you are going to lie about the price so I can just go to Amazon or Staples. FISH ON? Nope this one got away.

Date of experience: July 20, 2020
Wish C. — Wish Rep
over a year old

Hi Solomon. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ohio
1 review
0 helpful votes
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This is the worst marketplace ever! Seriously if you have money to give away donate it to homeless shelters at least you know someone is putting it to good use. Purchasing something from here is just like flushing money down the toilet, you see it going away, but dont know "exactly" where it went, just know that it is gone and not coming back. Customer service is automated, it has to be because there is now way that an actual human could be so inaccurate in responding to inquiries. There is no telephone customer support. I had to search high and low for a phone number to this place only to dail and get a message saying that they have no telephone support. I ordered 3 items on May 6 that were supposed to be received before the beginning of June. I needed them for June 8th. Everytime I checked the site for tracking the date for receiving the packages, dates were pushed back. In July, I was issued a refund for the shipping. I was told if the package had not been received by a certain date (which had actually come and gone) that I could request a full refund. When I requested a refund after that date, as I was instructed in a previous communication I was told since the item had already shipped I could not get a refund and would just have to wait for them to arrive. Why would anyone NOT be frustrated (kinder version of what I actually am at this point) knowingly order something, need it for a certain date, not receive it, request a refund, because it's no longer needed and was due to receive it over a month a go and are told you can't get it because it has shipped and you just need to wait for it to arrive...

Date of experience: July 20, 2020
Wish C. — Wish Rep
over a year old

Hi Sylvia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
63 helpful votes
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I ordered a water filter on Wish and they quickly gave me a tracking number - I could not tell what delivery company it was - It turned out that they took my money and their customer service is run by a bunch of untrained, dead men, and women. Worse company doing business in the USA. Money spent on WiSH should be seen as money lost, but if you receive a product - Go to your church and give a testimony. It's a fraudulent site. I give it a zero star

Date of experience: July 20, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Bino! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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Terrible scam
July 20, 2020

I ordered some lights from Wish. Good price and date of arrival was early June. Nothing came despite stating that the item has despatched. Then on checking my original confirmation email the arrival time has been moved to mid July, and now to October. I tried to contact their customer service which is non existent and faced with a bot stating that as it is not delivery date yet, be patient. They just keep moving the date, never arriving. There are no products just a scam, and there is no one to contact either by messaging, chat, email, phone etc. Just give them your money and that's it. And now you are also subject to their spam selling emails about 5 or 6 a day each and every day. Products look good and cheap. Of course they can be cheap, as you just pay them, and get nothing. Avoid like the plague!

Date of experience: July 20, 2020
Wish C. — Wish Rep
over a year old

Hi Terry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
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Ordered bike gloves on the 24th May 2020 and Item has never arrived and all they do is keep changing the delivery date.

Date of experience: July 20, 2020
Wish C. — Wish Rep
over a year old

Hi Michael. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
2 reviews
0 helpful votes
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It keeps updating my arrival of my product and now it will be 3 and a half months from when I ordered it. Worst customer service ever. They won't let me cancel my order and they have no phone support.

Date of experience: July 19, 2020
Wish C. — Wish Rep
over a year old

Hi Rachel. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
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Terrible
July 20, 2020

I did not receive my item even though the shipping status said delivered. I reached out to Wish and they basically said since it says that it was delivered nothing can be done. I wasted my money for nothing. Terrible cheap site. Don't waste your time and money!

Date of experience: July 19, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I have ordered Mask, Bike helmet anf posture support belt for my kid and me on June 14 and it supposed to come on July 29. But now its showing it will come on September 04. I have communicated for Wish support but the process is too lengthy and not at all user friendly. More of that they are not at all cordial. They just informed me that they can not help me. If i want to post any review i can do it. They don't give a damn at all. This is my worst experience from any selling site like this and i have big doubts that i will get my products or not. May be i am going to loose all my money. I can not cancel the order too as they are not accepting. I highly recommend not to use this site and dont even recommend anyone if he or she is not your enemy.

Date of experience: July 19, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Sama! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
0 helpful votes
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Ordered five items, recieved one! I have the order acknowledgements. Wish.com is a total kung flu, chink, dink, slope rip-off. So be stupid and attempt business with these sphinctorily challenged muts!

Date of experience: July 19, 2020
Wish C. — Wish Rep
over a year old

Hi Vaughn, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.