WishReviews 8,278

1. You make a purchase online
2. Wish.com takes your money and gives a ridiculously long delivery date
3. Wish.com mails you an empty envelope then marks your order as "delivered"
4. Wish refuses to refund your money When you tell them you received an empty envelope
5. Wish uses the fake tracking number on the fraudulent /envelope envelope they've sent as their reason for not refunding your money.
It's a scam

Order NOTHING from wish.com- they are scammers. Committing fraud.

I've reported them to the federal government for mail fraud and hope they are fined and shut down permanently.

It's nearly three months since I ordered and I still haven't received anything.
The shipment finally got to the - 'Arrive at Departure Transit Hub' in China where it has sat for 6 weeks and is still there.
During this time I have had 5 changes to the delivery date, each time the date is close to delivery it gets changed.
You can't cancel or get a refund until the order has gone past the delivery date, which is convenient for Wish as they keep moving that further and further away!
I have contacted Wish a number of times to complain.
From a customer service point of view:
1. The positive is: someone responded within 24hrs.
2. The negative is: they just send you pre forms auto response information in the body of their reply. Nothing is addressed and you just get links to their terms and shipping info page.

For the sake of literally a few dollars I could/should have bought from Amazon, ebay or another online merchant as at least I would have got my order within a few days or at the worst a couple of weeks.
Heck even Alibaba is better!

Overall I would say Wish is a total waste of time, there is nothing on it you can't buy at a similar price from somewhere else, customer service is awful and delivery times are totally unacceptable. Their business model is off by a long way in this competitive world and unsustainable in it's present format.
I don't mind waiting a little while for an order but not 3 months and still nothing, feels like I have been scammed which isn't a good customer experience.

I won't ever buy from Wish again and I certainly wouldn't recommend Wish to anyone

One of the products I purchased was cancelled without my knowledge. I had to log in to the app to find out it was cancelled. I tried to Contact Support within the transaction but it doesn't allow me to, so I reached out through email. After more than 10 back and forth of emailing, where they keep asking for my Order # (which I provided countless times) and them asking me to Contact Support through the Wish Assistant by going to the Order History (which I informed them that it does not work and provided multiple screenshots of the app/website not working), their response always come back the same asking for an order number or for me to reach out to the Wish Assistant through the Order History. Needless to say, I am still not getting a refund to a product I purchased and was cancelled on without knowledge.

I never received items that I ordered and then they will unlawfully report that product was delivered even when product never arrived to the United States. The associates don't seem to understand English not making sense in the reply which is a way of ignoring my complaints and won't even reply to my electronic complaints and some random reply not making sense nor acknowledging my concerns, due date of some products would arrive they would change to another month delay, while product says that it is still in China. Got tired of requesting a employee contact me nor they bothered. I will be contacting AMEX to place Charge back on all of the products that they never shipped. Shame on you WISH for false advertising and not fulfilling your customers with order's that have been paid.

We ordered a gift for Wish for a child on June 11 2020 and was quoted a latest delivery date of Jul 25. The payment went off our credit card on June 20. Tracking the package we just learned that the delivery date has moved to the 22 of September 2020. We can accept Covid will cause delays but that a delivery time of more than 3 months and two months later than the promised maximum date! So let this just serve as a warning to all. We did not realize Wish was a Chinese company. If we knew that was the case we would probably not have ordered the product from them. Lesson learned... warning extended

The beautiful thing about buying through Amazon is that the price & shipping on known before you hit the Pay Now icon. Amazon usually delivers in 2-10 days max. Wish, is a deceitful platform, which tells you when your shipment might arrive, after you hit the Pay Now icon. Then the delivery date is 45 days out... and then they come back and give a second delivery date that is 30 days out. So 65 days and you may, or may not, get your product. Then the customer support tells me they can't "cancel" the order. What a crocked company. These guys will not last.

I ordered two items from wish.com my orders indicated order processed July 10 - July 17. Wish neglects to tell you that the items will take months to arrive. Now the arrival dates are in September. WISH SHOULD BE HONEST AND UPFRONT ON THEIR WEBSITE. When i questioned customer service was told that i have to wait to see if the orders arrive. They could not cancel nor refund my money. If it actually takes until September to see if my order arrives, when will my refund be posted NEXT YEAR! NEVER AGAIN...