Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow Massoud A.
Unfollow Massoud A.
Share Review
Report Review

Got Scammed
November 27, 2020

I made a grave mistake in falling for a cheap item on Wish Wbsite,
Made One order, but Five other items has been added to my order and is showing on my credit card statement.
I have been trying to contact Wish Customer Service but to no avail.
If you want to loose your money, then it's ok to order on Wish website, otherwise Don't and again Don't
Order from Wish and don't disclose your account details to them.

Date of experience: November 27, 2020
Wish C. — Wish Rep
over a year old

Hi Massoud, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Darren S.
Unfollow Darren S.
Share Review
Report Review

Recently ordered 2 items of which clearly aren't what I ordered. Wish has stalled and denied wrong item sent on 1 item and am still waiting for a settlement on the second item.
It is absolutely horrible that they are able to operate with so many repetitive issues. I'm of the opinion that there may be deliberate attempts to avoid or scam consumers.

Date of experience: November 27, 2020
Wish C. — Wish Rep
over a year old

Hi Darren. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New Mexico
1 review
0 helpful votes
Follow Brenda Z.
Unfollow Brenda Z.
Share Review
Report Review

Horrible
November 26, 2020

Please do not buy from Wish. I purchased a simple product and they said it would take over 3 weeks to get the item to me. 2-3 days before arrival, they said they could not get me my product and offered alternatives, none was acceptable. I asked for a refund, but they sent me to a site that did not help. I tried to call but no way to speak to a real person. Their robo e-mails were useless and only offered alternatives, not cancel and refund. It's now been over a week and still no resolution. Fortunately, I paid via PayPal and they're trying to get my refund. Oh... I went to Amazon (should have done that first), found the exact same product for less... and received it in 3 days! Save yourself the aggravation and avoid this company!

Date of experience: November 26, 2020
Wish C. — Wish Rep
over a year old

Hi Brenda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Massachusetts
1 review
0 helpful votes
Follow Jordan Z.
Unfollow Jordan Z.
Share Review
Report Review

The low priced items are only in XXS, none of the prices and all of these illusions of click now to unlock a lower price never works out. Like with most cheap clothing from China, they don't out right LIE they just advertise a 3 dollar deal which even for poor quality I'll buy that for a one time thing, but it's never true, the fabric is usually very badly sewn together and you can see each stitch, the dresses are never more then fabric cut from a pillow case or a from fabric like at the dollar store, and the 1 to 2 size difference has NEVER worked, ive only fallen for it twice won't be fooled again, oh and the China post loses A TON of mail, I've had other items that I didn't know where coming from China bought on Amazon claimed to have been shipped I've paid my price they have taken money only to never send it or for it to be snatched from the mail. Anyway, wish sucks

Date of experience: November 25, 2020
Wish C. — Wish Rep
over a year old

Hi Jordan. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
Follow Steve J.
Unfollow Steve J.
Share Review
Report Review

Sell garbage
November 26, 2020

Please avoid. For example that 30 quid smartphone that looks great in the adverrt is utter rubbish. Tools are brittle, in fact nearly everything is junk.

Date of experience: November 25, 2020
Wish C. — Wish Rep
over a year old

Hi Steve, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

India
1 review
0 helpful votes
Follow Anuradha T.
Unfollow Anuradha T.
Share Review
Report Review

I have ordered 6 products they didn't deliver single one, not ready to deliver even after follow up.

Date of experience: November 25, 2020
Wish C. — Wish Rep
over a year old

Hi Anuradha. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Virginia
2 reviews
0 helpful votes
Follow Tim F.
Unfollow Tim F.
Share Review
Report Review

If you feel like you need to be ripped off, just visit Wish.com today! Wish.com is nothing more than an extremely shady front for ripoff artists worldwide. Apparently there is no vetting for sellers on Wish.com. It appears that anyone can sign up and start selling imaginary products, make tons of money and there is absolutely nothing anyone can do about it. I placed a $388 order on a Monday morning. I did not receive any type of order email, no receipt, no order confirmation whatsoever. I went to contact Wish.com via the telephone number listed on the site. However that is just a recording stating that Wish.com does not provide customer support. I tried clicking "Contact Customer Support" via the website. However that is simply an automated popup screen that just provides basic information on how to order. I searched Google and finally came up with an email address. Two days later I received a response stating that my order "will be processed". I immediately went to cancel the order but low and behold, once you place an order... you can't cancel it. "Your order is close to being shipped, and therefore cannot be cancelled". But wait... I had still not received any communication from Wish.com whatsoever. I emailed back to cancel my order immediately or a chargeback will be filed. Amazingly enough I haven't heard back from them. My credit card has been charged and now I will have to file a chargeback on my purchase. Wish.com is so extremely and blatantly a plethora of illegal ripoff activity it is mind boggling that this fake company still in business. FTC are you listening?

Date of experience: November 25, 2020
Wish C. — Wish Rep
over a year old

Hi Tim. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
38 helpful votes
Follow Keith W.
Unfollow Keith W.
Share Review
Report Review

Order Refunded
November 25, 2020

Normally I would not shop on Wish as the advertised price is generally incorrect spin doctoring is normal, I finally found some super special item I would really enjoy the $1.00 special style, Wow I thought. So I Ordered 3 different items only to receive refund emails the following day. First they take the money confirm the purchase then oh no we don't have any... then they take the money in 5 minutes but 14 days for a refund. This site is just Dodgey. My recommendation is shop elsewhere

Date of experience: November 25, 2020
Wish C. — Wish Rep
over a year old

Hi Keith. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Malaysia
1 review
0 helpful votes
Follow mohd s.
Unfollow mohd s.
Share Review
Report Review

Scam apps
November 25, 2020

I already payed for 2 item that's worth much, but no auto refund, this is nuts, i deactivate my account out of frustration, yep. Totally scam apps, dont bother to use it anymore, very angry with this $#*!, $#*!ing company, they bunch of scam, i dont have a good word for this $#*!, just become a beggar $#*! $#*!... $#*!!

Date of experience: November 24, 2020
Wish C. — Wish Rep
over a year old

Hi Mohd. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
2 reviews
5 helpful votes
Follow Carol S.
Unfollow Carol S.
Share Review
Report Review

This company is a joke!
November 24, 2020

First time I ever ordered from wish. I placed an order on 10/03/29, and it's now 11/24/20, and have yet to receive my 4 items ordered! They say was delivered. I cannot speak to anyone in customer service, only computer operated system.

Date of experience: November 24, 2020
Wish C. — Wish Rep
over a year old

Hi Carol, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Kentucky
1 review
0 helpful votes
Follow Kelly B.
Unfollow Kelly B.
Share Review
Report Review

Sone products are quite obviously fakes or of cheap quality. This aside, my only complaint had been delivery times.

That is until a June order. I haven't received it, it has shown intransit for months. The tracking number is fake and I can't get the vendor info. I'm told that I'm outside the refund window for something I never received. Buyer beware, this purchase was my largest and my last.

Date of experience: November 24, 2020
Wish C. — Wish Rep
over a year old

Hi Kelly. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
2 reviews
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

STOLE $60 FROM ME
November 24, 2020

Near the start of the pandemic I purchased a comforter from Wish for $60. I've bought a lot of really cheap crap from them over the years but the is the first time I spent real money. I also purchased 5 or 6 other small items that day. It took months for everything to come in but the comfortor never arrived. It said it was shipped and I know everything was delayed because of Civid so I patiently waited. One day I looked at the tracking and it was returned to the merchant. When I contacted customer service all they tell me is that it is too late for a refund due to their policy. WISH STOLE $60 FROM ME! PLUS SHIPPING! NEVER AGAIN!

Date of experience: November 24, 2020
Wish C. — Wish Rep
over a year old

Hi Mary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
Follow Lili K.
Unfollow Lili K.
Share Review
Report Review

Wrong item delivered
November 24, 2020

Bought a dog water bottle it came out to be another type of cheap quality plastic which sold in $2 shop
Untrusted website
Ask for a refund or replacement but was rejected because I can't provide the barcode on the the postal which I disposed fear of COVID-19

Date of experience: November 23, 2020
Wish C. — Wish Rep
over a year old

Hi Lili. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
0 helpful votes
Follow Danielle T.
Unfollow Danielle T.
Share Review
Report Review

Shady Scammers
November 24, 2020

I ordered a purse and the strap was way too small to wear so I paid for shipping to send it back and no refund was given to me. Customer service is absolutely useless there is no one to talk to. Basically a waste of $100 save your money and shop somewhere else. Trash company

Date of experience: November 23, 2020
Wish C. — Wish Rep
over a year old

Hi Danielle. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Harry t.
Unfollow Harry t.
Share Review
Report Review

Do not get cheated with wrong pictures. I bought 6 items 4 were scammed, there is no real person to contact, they hide behind emails. The description of product whilevpurchasing looks awesome, wait till you get the product, totally different. Go to customer support, All FAQ questions is preset. Cannot speak to real person and complain, lost big money just fir shipping. Wait times are horrendous. After waiting yiu get total surprise, not what you ordered, you get crap. I ordered a watch with heart rate monitor, instead gitva strap, I order massage table, instead gitbleg cushion, I orderedvteo office bucket chairs I hot gaming mouse, I ordered railway garden lights, instead got 8 toy minature 2 inch lamps... disgusting lost a lot of money.DO NOT BUY FROM WISH... THEY ARE CHEATS, HIDE BEHIND A LOGO

Date of experience: November 23, 2020
Wish C. — Wish Rep
over a year old

Hi Harry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Finland
5 reviews
44 helpful votes
Follow Marge S.
Unfollow Marge S.
Share Review
Report Review

Horrible scam buisness!
November 24, 2020

Ordered a shoulder bag in leather - got a wallet in brown! The item was also smelly and of a fabric which wasn't even real leather. You wont get what you order. Immediatly throwed it away, total scam. Photos don't match reality.

Date of experience: November 23, 2020
Wish C. — Wish Rep
over a year old

Hi Marge. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Gloria C.
Unfollow Gloria C.
Share Review
Report Review

I got my couch cover from Wish does not fit properly and told Wish I wanted to refund numerous times but they did not get back to me. It is terrible customer experience.

Date of experience: November 23, 2020
Wish C. — Wish Rep
over a year old

Hi Gloria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
Follow Mohammed A.
Unfollow Mohammed A.
Share Review
Report Review

Bad management
November 23, 2020

Very bad online shopping site. Items received not as advertised. I ordered 10 items 3 of them had some issues:- I got one item instead of 2 items advertised when contacted customer service they replied that they r sorry and will contact the warehouse to check it then they sent me a discription of the item.
The second issue also I got one solar light instead of 10 of them with irrelevant answer and excuses.
The 3rd order has 2 items one of them damaged not working.
Their prices are tempting but no credibility at all. When u compare it with Amazon. Wish is a big headache and scam.
Don't waste ur money or fall in this trap.

Date of experience: November 23, 2020
Wish C. — Wish Rep
over a year old

Hi Mohammed. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Virginia
1 review
0 helpful votes
Follow P. G.
Unfollow P. G.
Share Review
Report Review

Don't go there!
November 23, 2020

6 to 8 week delivery if at all. Cheap materials 2 to 3 sizes too small. Cheap come on adds. Pictures nothing like actual product. Trust me got screwed. Oh and beware shipping is more than product.

Date of experience: November 23, 2020
Wish C. — Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
Follow Brett M.
Unfollow Brett M.
Share Review
Report Review

They sent a totally wrong product, claimed they refunded the purchaced but never did. SaidI had to wait upto 14 business days for refund which I did, still no refund. Every time I contact they claim it was processed, which it never was. Had Bank verify that no refund was given but they continue to claim they did.
They just string you along till you give Up! I am always going to stick with Ebay as least they are honest and do resolve any issues.

Date of experience: November 22, 2020
Wish C. — Wish Rep
over a year old

Hi Brett, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.