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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Placed order for several items. Some arrived, but were NOT at all as represented, i. E. decorative pillows were pillow CASES that required pillows of abnormal dimensions, not for sale anywhere. Additionally, The most pricey item I ordered was on backorder. Then suddenly it showed on their site as delivered. Which it was NOT. It showed on their site that it had been refused into the U.S. and returned to China, yet they insisted via email THE POST OFFICE delivered it. On their order tracking site, they state FED EX delivered it. Another contradiction. I live in a gated community and have a ring door bell camera. No evidence of any delivery. However, they refuse to issue a proper refun
Never buy from this company! I ordered a dress for my birthday two monthlater, I get an email its out of stock! To get a refund is a hassle! They should be out of business, promising items and not delivering! Better off with Amazon! I ordered 10 items and 3 only came!
Hi Tesha. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Never ever buy anything from Wish people. They don't tell you that it will probably be 4-6 weeks before your item arrives. And you can't speak with anybody at wish or correspond by email. The worst customer service ever. I'm never buying another thing from these con-artists.
Hi Stephen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I had ordered before and waited months for delivery. Of course many of the items were not what I ordered. However the most recent issue was I ordered items and was provided a tracking number because my items were shipped. Fake tracking number. Months later items never came. Wish stated the delivery address was not a valid delivery address. What? Other items made it ok. Now they say the time is past refund! You got to be kidding after you gave me a fake tracking number so I can't validate any of this? Such a scam and I want my money back. Customer service sends me to a AI loop talking to a bot. Run away don't shop here!
Hi Miranda. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line
Great options to buy things and soooo many ways in which they could trick you into essentially buying "wish.com" cash - ordered products that appear not to exist and trying to get a refund was like trying to get a lawyer to think with their heart. Classic capitalism at it's finest selling cheaply made products with so many pot holes you might get sucked in and accidentally give them your money for nothing. BUY LOCAL INSTEAD.
Hi Iain, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
They will change prices to a much higher charge, example the item says it's a dollar you will be charged 69.95. Then when you contact customer support they state they cant refund your money because it's already processed. I went to delete my credit card and it won't let me. Also there $#*! is cheap china crap. If you order an large shirt it will fit a 5 year old. STAY AWAY! THEY STEAL MONEY FROM YOUR ACCOUNT.
Hi Amy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
1 star is as low as they will let me rate. I have been waiting nine months for a blanket I bought for a friend. In this amount of time a person could have gotten pregnant and had baby before wish sends out the item you purchased. Wish should change name to maybe. Because maybe you will get your order and maybe you won't maybe a representation will respond maybe not. Wish.com sucks.
Hi Mitchell. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
This company is HORRIBLE. Not only did 2 things I ordered in May STILL not arrive, they have NO CUSTOMER SERVICE. NO EMAIL, NO PHONE NUMBER and NO WAY TO ASK A QUESTION ABOUT YOUR ORDER! When you TRY to get the customer support, they PROVIDE the question to ask and not allow you to ask specific questions and sent a pre-typed response. DOES NOT do any interaction. And the stuff I did get, was of cheap quality, pictures are misleading.
Hi Karen. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Be aware Wish is not same as Amazon. Wish don't check their sellers properly. The sellers are adding an expensive item pictures but selling false products. Wish is not a will controlled or legit buying online platform.
Hi Joseph. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Purchased a band fitness tracker. Stopped working after two weeks. Customer service is useless, they give you standard recited answers, only its on-line only. No personal connection. They have not offered to replace band.
Hi Bill, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I ordered a few things from them since MONTHS AGO, and only ONE item I received(and the spread wasn't the best quality). The other items we're supposed to be delivered on November 23rd and I'm still waiting. Today is the 29th and nothing. They claim they will refund my money and I'm waiting to see if that will happen. I will NEVER order from this website again, nor recommend anyone to buy from them. They have you waiting FOREVER for your items OR you never receive them AT ALL. It's bad business OR better yet... a SCAM... DO NOT WASTE YOUR MONEY ON WISH WEBSITE.
Hi Shivonne. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I must have placed 70 ordered for the limited quantity items. They all got cancelled 24 hours later. I was actually Ok with this part of it. The part I was not OK with is that they charged your credit card for every item before they were approved by who ever needed to approve them. Then you have to go through a e-mail to get a refund that will take 14 days to get. This is ridiculous. Why can't they wait to see if it is still in stock before they charge your credit card. Not sure if it is a scam yet or not. Will see if I get my refund or not. Still not woth the hassell in any case.
Hi Melanie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I went to get some stuff for my new born baby and I haven't get any of it it been a month since than and they not giving me any answers, I waste 150.00 dollars and last year they did the same
Hi Maria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Everybody who will read this, do not continue placing your order. Believe me this is totally fraud. They offer you a lot of discount to buy more and will let you wait for nothing! I have waited for almost 3 months now and still not received my orders even my refund now almost 1 month! This is completely insane! You don't deserve even a single star!
Hi Mariefred. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I never received my order. My package was marked as delivered but I never received it. In 15years of my residence I never had a package stolen so I know it wasn't stolen. Wish is a scam. It's a gamble to receive your package and from what I've read it's a gamble to receive your package as ordered.
Hi Jay. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Purchased some large items, when the items did not arrive i was informed by wish that they delivered my items to the wrong address and they will refund the cost, I'm still waiting on the refund. Plus their is no contact number for wish, so no customer service. I'm at a loss about how to recover my items purchased or my money.
Total scam!
Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
There are so many ways you will get burned by this company. False ad: vertizing for one. Dont recieve what you payed for watching it moving your way by tracking it reporting it late they offer to pay for shipping if you wait a little longer only to find out you waited to long now your out the money for merchandise plus shipping cost. They made you feell stupid. Welcome to wish and there cheap and i mean cheap chinese crap. I got a few good deals but that dont make up for the four out of five bad ones and again the ones that out number them all are the ones you dont get at all but they get there money your money. Crooks...
Hi Steven. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Ordered a slicer, they substituted a cheap one. Can not get a refund, unless I pay to ship it back. Yuk.
Hi Jerry. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Made a number of purchases in May this year, 2 items never arrived, they have a long wait time then a 1 month window to advise it hasn't arrived and claim a refund... but they don't tell you that date! Then when you try and claim a refund after that date you're told you can't make the claim! Ripped off! Won't be buying anything through WISH again!
Hi Nina. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
The item I received is a HORRIBLE fake. They didn't even try. Bottle not the same, no smell to the oil, not 1 ounce. Label isn't even the same and is on crooked; this is the worst scam I have experienced. DO NOT BUY FROM WISH!
Hi Emily. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
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Hi Heidi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!