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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Zealand
1 review
1 helpful vote
Follow Yowzar O.
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If ever u read that Wish does not steal your money don't believe it and this is how u will find out why specially on buying the cheaper items as I found out. So a good 98% of refunds given to me I was refunded the cost of. Items+$1only for shipping+gst where i paid for. Items+$18 for shipping+gst & other items was refunded items only with no shipping+gst cost of which i paid item+ shipping+gst always & referring to their refundsFAQ policies ther is nothing stating that they can do this which they will keep telling u to refer to as they did me along with. U donot get refunded of full price of items where promos & discounts of items are concerned... yes thanku Wish I understand howeva shipping+gst does not & did not & was never part of promo or never discounted but do u think they would agree... HELL NO imagine spending $146 all inclusive & only being refunded $19.30 lol ya gna wana bust sum faces yeh. Listen DELETE THEIR APP bcos Wish does steal yr money LETS ALL DELETE THER APP & show them the power of the ppl & remind them of loyalty & trust... thanku

Date of experience: December 6, 2020
Wish C. Wish Rep
over a year old

Hi Yowzar. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

GB
4 reviews
1 helpful vote
Follow Angela W.
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This is the WORST COMPANY I have ever dealt with! They are scamming and ripping me, and so many others off and can do so because the support people and products are in CHINA! What can we do?! Fly to China?! They dont even have phone support! They make money the dirty way... selling extremely CHEAP POOR QUALITY PRODUCTS and when we return them because they are too unacceptable to keep, like the NON-WORKING computer I bought, they CHEAT YOU BY NOT GIVING YOU YOUR JUST REFUND. I've spent HOURS on this, they owe me about £250, and I'm so pissed off to spend so much of my valuable time, unpaid, for nothing, no satisfaction, no resolve, no justice. I will be posting this in EVERY review site to warn people. Plus I am calling WISH headquarters in San Francisco tomorrow and plan on being a bee in their bonnet, all the way up to Pietr/Peter, the Founder/CEO and I will not cease until I am treated properly. WISH takes advantage, especially of poor people who desperately need the deals... it's absolutely DISGUSTING AND DEPLORABLE! There are soooo many negative reviews, I just might bring a class action against WISH... someone has to do something to stop such poor business practices, sub-par goods, and obvious thievery!

Date of experience: December 6, 2020
Wish C. Wish Rep
over a year old

Hi Angela. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Jake M.
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Here's what I found when searching for just about any consumer products. For the items that aren't that "hey, IF you're the first to grab this you'll get it for a buck" once you click on the options at the side for colour, size etc., the price skyrockets. Then even if you order 3 different types of items and note that IF you were to order just one of them at a time their respective shipping costs, this lousy company will NOT combine shipping charges BUT WILL add them all up. It's where they get you for so much of their junk, inflated shipping costs. I do look over some of the reviews from others and sometimes when looking very closely at an item-say a bluetooth cannon-shaped speaker, I'll find that Wish indulges in some pretty deceptive practises. "Jumbo or Huge Speaker" and it turns out to be smaller than a soda pop can. Of course prior to ordering anything one should always look at the specs. But I also know that a lot of people will miss those. EBay buyers are sometimes like that and when say a charger is shown in the phone of an item, what you later read is that somewhere down below it's noted that the charger IS extra. Same for a cellphone case, lure you in with a price of $1 and showing a gold case. Before you BUY you have to click on a drop-down menu and what you'll find is that the $1 one is a clear case and the gold is then $9.99. Lots of companies do this but Wish IS really bad! I no longer buy from them and pretty much anything you want can be found on Amazon and often enough free shipping. Sure, sometimes Amazon is a little more expensive but they're fast, return policy is outstanding and probably half the planet trusts them.

Date of experience: December 6, 2020
Wish C. Wish Rep
over a year old

Hi Jake. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Washington
1 review
0 helpful votes
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Outrageous and shameless
December 6, 2020

I didn't get half of what I paid for but waited patiently as asked because of Covid. Finally I demanded to know where my purchases were and told them to refund my money. It was easily $200 I lost. I was told it was too late for a refund. The items I did receive were gennerally junk. I've read defenses for this company and comparisons to Amazon. However there. Is nothing like Amazon. Going on at wish. I am a long time customer at Amazon so I can tell you they go beyond the call of duty and do things right. Wish is a rip off. Boycott.

Date of experience: December 5, 2020
Wish C. Wish Rep
over a year old

Hi Rene. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
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Non responsive support, wrote to them over a 2 week period and got the same automated responces... No refund given despite item being counterfeit.

Date of experience: December 5, 2020
Wish C. Wish Rep
over a year old

Hi Ricky. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
2 helpful votes
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Fake company
December 5, 2020

This company is a fraud. They draw you in with all sorts of stuff and never deliver orders. They simply cancelled my order without even informing me - probably because I used my Discover card and Discover would have taken them to court. But if you use another payment method, be prepared to lose your money and never get the goods.

Date of experience: December 5, 2020
Wish C. Wish Rep
over a year old

Hi Jon. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
1 helpful vote
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Buying wish products
December 6, 2020

I use wish and the products 80% fantastic
But I've noticed there are many products now that wish sell are definitely misleading
They will promote a product that is cheap ex tool kit or air jacks for your car when you receive this item it will be a small plastic box or 1 spinner instead off the photo
It's like buying a car on line and you get it delivered and it don't have an engine
My advice is only buy off wish if it is one SPECIFIC item if not sure definitely click on exit
But to their credit I did complain and wish reinstalled my money
So my dealings with wish as I said were 80% good but 20% need so attention

Date of experience: December 4, 2020
Canada
1 review
1 helpful vote
Follow Stephen N.
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Pictures and descriptions do not match what item you get. For instance I ordered a computer and got a case, ordered a metal detector got a stud finder, plus many items are wrong size, colour or defective, if shipping cost is over $5.00 then good luck getting a refund. Just don't install this app, it's ALL Chinese garbage.

Date of experience: December 4, 2020
Wish C. Wish Rep
over a year old

Hi Stephen. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
67 helpful votes
Follow Sunny N.
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This is another Ch*****e attempt to steal all our contacts... Do not buy anything from this site.
They have no contact persons, the shipper from Los Angeles are fake, they don't answer. Customer service will block your email id and show a 404 error image. Keep checking the credit card that you used as they might be stealing more money from it... this is another company whos is going to blow up soon for their fraudulent activities. Call the numbers from the image and see if they pick a call... so if you decide to buy... just pray...
I reached out to BBB to get my refund and they paid only partial. If you have an issue, reach out to BBB.

Date of experience: December 4, 2020
Wish C. Wish Rep
over a year old

Hi Sunny. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Jon E.
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Ad and switch order!
December 4, 2020

I ordered the toolkit they sent me a wrench! I placed my order the picture stayed the same but when I tapped on it, the ad change to a wrench! By that time it was too late for me to cancel my order I received it and never got reimbursed for it! The ad and switch in mid-flight!

Date of experience: December 4, 2020
Wish C. Wish Rep
over a year old

Hi Jon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Italy
1 review
0 helpful votes
Follow David L.
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Scam
December 4, 2020

Scam! They seller sent a wrong tracking number to wish, first I did not get the item second wish is incompetent to resolve the issue.

The tracking given was for another person almost 600kms away from me and wish answered me twice to say that I have to ask at my neighbourhood if somebody have my parcel.

Despite screenshots, despite having a clear view on my account and order to see the city it was supposed to deliver and the city were the delivery happened (600kms away), they still ask if one of my neighbour did not get it.

I also precise that I have contacted the carrier and the carrier told me that it was not my name or my address for this parcel, but still got the same robotic response.

I wish they were competent but they are not.

Date of experience: December 3, 2020
Wish C. Wish Rep
over a year old

Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
Follow Bender B.
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Store: bz1store
Order on May 25,2020 from MAKE A NOTE OF COMPANY** WISH Store: bz1store
First contact from company said shipping is on 30day delay due to COVID19
Second contact said - Arriving by Sep 2,2020
Store: bz1store
Baby Swing Seat, Baby/Toddler/Childs Garden Swing Sea, Outdoor Garden Safety Swing Seat with Adjustable Rope and Secure Belt, for Infant Toddlers Kids
Blue, Qty 1
Payment Method
Credit Card
MasterCard xxxx---
Item Summary
Item Total
$56.18
Shipping
$22.21
Order Total
$78.39 so ya just got told no refund because return policy was 30 days from date of purchase.
I will never ever buy from a site such as this again. Store: bz1store

Date of experience: December 3, 2020
Wish C. Wish Rep
over a year old

Hi Bender. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
4 reviews
10 helpful votes
Follow Eddy M.
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First of all, yes if course you can vet some nice items. But of course just in poor quality. Complaining about the items wont help. All you would get back is the money for the item. Not for the shipping. So do the math. This website gets the main income over the shipping costs. Stay aaay from this site. I complained about the shipping and tracking. Useless to say that i didnt get any good answer. I learned my lesson. On the ling run you wont safe any money on wish.

Date of experience: December 3, 2020
Wish C. Wish Rep
over a year old

Hi Eddy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Germany
1 review
0 helpful votes
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When I receive my order?
December 3, 2020

I still haven't received anything... When do I receive my order? I want my order or money back... or I'll never buy anything from wish again...

Date of experience: December 3, 2020
Wish C. Wish Rep
over a year old

Hi Roberto, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Colorado
1 review
0 helpful votes
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Cheep china junk
December 3, 2020

Ordered two jacket's xxxl they came in child sizes. And really cheap made. Have got nothing but a runaround when trying to send them back.

Date of experience: December 3, 2020
Wish C. Wish Rep
over a year old

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Maryland
1 review
1 helpful vote
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Wish website review
December 3, 2020

The products sold from wish.com are of poor quality They take forever to get shipped The sellers describe their products but the descriptions are blatantly false I bought jewelry that was described as sterling silver but it was not sterling not even good quality metal They advertise an item for $1 but when you click on the link for the item the price increases to 3 or 4 times the advertised price. Then the shipping is always 2 to 3 times the purchase price of lower cost items and they wont let you combine items in the same shipment so you have to pay the exorbitant shipping costs for each item even if it comes from the same seller After you figure in the shipping fees and the increased cost of each item I guarantee you that you can find that item for a lesser price on a different site and it WILL be of better quality. And as an added bonus you will not be frustrated and angry trying to get a refund from wish

Date of experience: December 2, 2020
Wish C. Wish Rep
over a year old

Hi William. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
1 helpful vote
Follow Ben O.
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Bait and switch
December 2, 2020

I was looking at some items on wish when getting ready to check out. Some fishing reels popped up to up sell me at a really good price I said why not. So I bought 3 of them and the other product I was looking at because now I was buying something. I get a email a few days later saying the deal is no longer available you can have a refund on them or in store credit. I wouldn't have bought the other thing if a was get the good deal on the fishing reels. Trying to email them with no responses do not recommend wish at all

Date of experience: December 2, 2020
Wish C. Wish Rep
over a year old

Hi Ben. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Pennsylvania
1 review
0 helpful votes
Follow Princess C.
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Will not ever buy from this company I tell my family and friends which they had experienced bad as well you can get your money back the product is cheap

Date of experience: December 2, 2020
Wish C. Wish Rep
over a year old

Hi Princess. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow T D.
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I have been requesting a refund since 22nd November for some boots my mum brought. Product was awful nothing like the picture, poor quality and the wrong size was sent. All you get back from wish is the same message asking for the same thing numerous amount of times. I've never experienced such poor service but guess that's what happens when you only have robots to deal.
Will never ever purchase from here again.
Neither should no one else.

Date of experience: December 2, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Idaho
1 review
0 helpful votes
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Deceptive advertising
December 2, 2020

Stay away from this website. False advertising. Extremely poor customer service, etc. Hassled about every return

Date of experience: December 2, 2020
Wish C. Wish Rep
over a year old

Hi Matthew, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.