Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
Follow alana g.
Unfollow alana g.
Share Review
Report Review

I ordered 8 items which only 3 arrived and they were not what they seemed on the photos! The biggest thing that upsets me is the other 5 items I ordered (cost me $140 in total) have not arrived and it has been 6 months - each month I tried to find out where my items were or if I could itleast refund me and they won't even do that! Shocking I will never buy things off this again

Date of experience: November 22, 2020
Wish C. — Wish Rep
over a year old

Hi Alana. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Minnesota
3 reviews
0 helpful votes
Follow Shari H.
Unfollow Shari H.
Share Review
Report Review

Just placed my first Wish order yesterday $7.68 + $1 shipping. I was surprised shipping was so low but thought it must be part of their sales model. One item shipped right away but I attempted to cancel the two unshipped items because they swapped out the item for a cheaper quality version that cost more. $17.68 now spent and can't cancel the order. I tried to cancel before the 2 items began to process, but their chat bot insists it can't be cancelled because it shipped. I just added a pic to show Wish advertised the product at 2.06 but they billed me more than double that for 2 items that are worse quality. Customer service won't help or allow cancellation.

Date of experience: November 22, 2020
Wish C. — Wish Rep
over a year old

Hi Shari. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

Total Scam
November 22, 2020

Purchased disposable gloves, on 8/2020, they told me it would be here 10/15/2020, I contacted them on 10/31/2020 and they issued me a credit for the shipping (which was about 1/2 the money). They said if it wasn't delivered by 11/19 to contact them and they would provide a full refund. I'm now trying to get a refund and they tell me it's too late, it went past 11/18. There's no one to call and paypal won't give you a refund because you received a partial refund. What kind of scam is that. When you deal with these companies from China you get scammed. It was for only $16, but I hate when they do this on purpose to rip people off. I will call my credit card tomorrow

Date of experience: November 21, 2020
Wish C. — Wish Rep
over a year old

Hi John. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you

Florida
1 review
0 helpful votes
Follow Roger L.
Unfollow Roger L.
Share Review
Report Review

Thieves in the waiting
November 22, 2020

wish.com is a vehicle for theft. They will advertise items, then deliver garbage. Nothing close to what you paid for. They make returns and refunds impossible. Do NOT buy from wish.com. You will NOT get what you paid for.

Date of experience: November 21, 2020
Wish C. — Wish Rep
over a year old

Hi Roger. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow Sean B.
Unfollow Sean B.
Share Review
Report Review

Rip off company
November 21, 2020

The worst website on the net a rip off company 3 people in my street alone got ripped off, stay away from these clowns.

Date of experience: November 21, 2020
Wish C. — Wish Rep
over a year old

Hi Sean. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Donna T.
Unfollow Donna T.
Share Review
Report Review

Horrible customer service
November 21, 2020

I use to thoroughly enjoy shopping on wish. Sure it's mostly dollar store quality but given the prices not surprising. However, after recent shopping experience I am absolutely done with WISH! Several items I ordered are marked as delivered. Yet I've not received any of them. After contacting customer support if you can call it that was told "your items were delivered ". I have a locked mailbox box, couldn't have been stolen, neighbors didn't accidentally receive package, and mail courier doesn't have it. Plus I have security cameras at all entries of my house. There were no deliveries made. After relaying this information to wish, their response is sorry, here is a tracking number and our records show delivery was made. Summary save your money snd avoid the headaches don't buy from Wish!

Date of experience: November 21, 2020
Wish C. — Wish Rep
over a year old

Hi Donna. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Share Review
Report Review

I order 2 Coates coats from WISH I was so disappointed I cried order a size 3x I received a size3x but looked like a size 14 and it was sized 3x I still haven't receive one of the coats it was order 2 months ago I will never order from this site again they should be ban from doing business in the Us.

Date of experience: November 21, 2020
Wish C. — Wish Rep
over a year old

Hi Patricia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Michigan
1 review
0 helpful votes
Follow kevin Y.
Unfollow kevin Y.
Share Review
Report Review

Wish is a scam, I ordered a jacket on special discount, the monies immediately withdrawn from my account still over 50 mins left when I compleate this order, yet 3 days later sent email to me that order not purchased in time but you took my money right away, I had 50 mins left to shop, but order not fulfilled?... was a scam just to suck me in buying other crap I didn't need. Very dissatisfied no customer service just message back wish cash refund or return payment just for that item, but not the others that payment went thru

Date of experience: November 20, 2020
Wish C. — Wish Rep
over a year old

Hi kevin. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

South Dakota
1 review
0 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Share Review
Report Review

The package I received contained what I can only presume is trash. I am very upset. The frustration of being scammed and blatantly disregarded as a customer (as the replacement item represents a lack of even attempting to foreign an oversight) is exacerbated by waiting for my product with little to no feedback on where my shipment is located as well as having to comb through my purchases to try and disern which company ripped me off. I had to carefully peel back an added label to reveal the tracking number underneath. I am very much less enthused about purchasing anything else from wish and am anticipating a reoccurance in the following weeks because it has unfortunately become more than an anomaly.

Date of experience: November 20, 2020
Wish C. — Wish Rep
over a year old

Hi Jennifer, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Virginia
1 review
0 helpful votes
Follow Robin M.
Unfollow Robin M.
Share Review
Report Review

Misrepresented
November 20, 2020

In the end what we get is a far cry from what we ordered. It comes from China. Something needs done.

+1
Date of experience: November 20, 2020
Wish C. — Wish Rep
over a year old

Hi Robin. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Germany
1 review
0 helpful votes
Follow alison r.
Unfollow alison r.
Share Review
Report Review

Do not buy from this company. In practise, they offer no returns. I m currently in a ridiculous battle with them to return something. They want me to take it out of the packaging and photograph it, but doing so would void my right to return
Etc etc. cheap tricks, it s now in the hands of a laywer

Date of experience: November 20, 2020
Wish C. — Wish Rep
over a year old

Hi Alison. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Iowa
1 review
0 helpful votes
Follow Joe P.
Unfollow Joe P.
Share Review
Report Review

Shady practices
November 20, 2020

Be very mindful do not order large ticket items they hold your money forever then the day that is supposed to arrive at your house they cancel it's saying call products available even though they said it was shipped very disgusting I would never buy from them again Shady Shady Shady they have your money held up and then give you a wish refund I would never buy from them again watch yourself don't bother. Items that you show up half the time or damaged or not what they advertise

Date of experience: November 19, 2020
Wish C. — Wish Rep
over a year old

Hi Joe. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Colorado
1 review
0 helpful votes
Follow Pamela E.
Unfollow Pamela E.
Share Review
Report Review

Keep Your Coins
November 19, 2020

First, I waited much too long for the product. The product was not the quality I expected. The pillow was packaged poorly. It was torn open and the pillow was dirty. When I went to purchase the product, the price vacillated back and forth until by the time I was in the check-out the product was $6 higher (that should have been a bright red flag)! It is not the same as ordering from Amazon or even an Ebay venture as was indicated by someone's review. Mine was a poor quality product. I finally had to send an inquiry without a response. When my product arrived it was a soiled product in a torn piece of plastic. A shipping label from Los Angeles was superimposed on the label with Chinese characters and a statement apparently regarding the sluggish shipping which indicated "A - Super Standard." I did not have a problem with the product's origin, but I did wonder if it came on a slow boat.

Date of experience: November 19, 2020
Wish C. — Wish Rep
over a year old

Hi Pamela. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
Follow Diane J.
Unfollow Diane J.
Share Review
Report Review

What a joke
November 19, 2020

I ordered many items (at least 10) from wish and never received any of them. I requested refunds since i didn't get, they restricted my account due to "abuse of return policy" when I never received my items. And then they put some funds in "wish cash" and i have been requesting for weeks to have the funds sent to my bank account, and they have responded with everything but giving me my money back, and now they have done a password reset that is going to take days. Going to file a complaint with BBB now. If i could give a negative rating i would!

Date of experience: November 19, 2020
Wish C. — Wish Rep
over a year old

Hi Diane. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Oklahoma
51 reviews
44 helpful votes
Follow Mousy L.
Unfollow Mousy L.
Share Review
Report Review

So, most people know of Wish by now. It's a website where you can order extremely cheap items from China. I have ordered things from Wish several times. I typically steer clear of clothing items. My experience is mostly ordering baby items, like Baby moccasins, baby toys, etc. I have ordered a couple of electronics like nightlights and a light that changes color on a faucet. Ordering is very easy with their app, shipping on the other hand takes forever. A month or more, most of the time I would have forgot I ordered the item by the time I got it. For the items I ordered (again, safer to not get bad quality) the quality has been OK. Usable. Acceptable. But not amazing. You get what you pay for. In some cases on Wish I think it's worth the money you save to buy a few things there, but I would be cautious when ordering clothing or large items. Overall the experience wasn't bad if you don't mind waiting forever on shipping and you order items less likely to be bad quality. I have never returned anything because it wasn't worth the few dollars I paid for something to mess with returning it.

Date of experience: November 19, 2020
Wish C. — Wish Rep
over a year old

Hi Mousy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Illinois
2 reviews
0 helpful votes
Follow SARA B.
Unfollow SARA B.
Share Review
Report Review

DON'T DO IT
November 19, 2020

The prices are too good to be true. If the item you ordered for a minimal charge is "unavailable" (which is 98% of the time) you have to go through a painstakingly long process to get a regund (when ordering numerous items in a shopping cart). Zi am beyond disappointed in this site.DON'T DO IT!

Date of experience: November 18, 2020
Wish C. — Wish Rep
over a year old

Hi Sara. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Nevada
1 review
0 helpful votes
Follow Anthony N.
Unfollow Anthony N.
Share Review
Report Review

I've used Wish for the better part of this year. Had no problems with ordering or receiving items other than the often long wait time for arrival. However, within the past month, I noticed there were compromises to my security and privacy. The language was changed to Russian and my profile information was changed. Do not use them. They can't guarantee your online safety.

Date of experience: November 18, 2020
Wish C. — Wish Rep
over a year old

Hi Anthony. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

West Virginia
2 reviews
0 helpful votes
Follow Shelia S.
Unfollow Shelia S.
Share Review
Report Review

Orders either don't arrive, or you get the wrong items, and they refuse to accept returns for items that are broken or not what you ordered, I do a lot of online shopping and this company is the worst by far. I would give them a negative rating if I could. Customer service is a joke. They refused to refund until I filed a complaint with the BBB.

Date of experience: November 18, 2020
Wish C. — Wish Rep
over a year old

Hi Shelia. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
Follow May T.
Unfollow May T.
Share Review
Report Review

WISH IS A SCAM. BE AWARE!
November 18, 2020

Wish is a scam or it allows scammers to sell stuff and scam people. I ordered a cleaning robot and I got a cheap key chain instead. I contacted the customer service and they asked me for a picture. I sent them a picture of what I received with the USPS tracking number. But they want a picture of the internal tracking number that was not shown on the shipping label or included inside the package. Even though the USPS tracking number on my picture associates with the internal number they asked for. They still denied me a refund because I couldn't send them a picture of something that does not exist. If a scammer wants to scam people, why would they include every necessary information? STAY AWAY FROM WISH!

Date of experience: November 18, 2020
Wish C. — Wish Rep
over a year old

Hi May, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

North Carolina
2 reviews
2 helpful votes
Follow Carrie M.
Unfollow Carrie M.
Share Review
Report Review

Won't honor order
November 18, 2020

I ordered 3 dog beds. Two packages showed up. One small and contained a red dog bed.
The other was a larger bag and contained just one blue bed.
After confusion I discover one package was to contain 2 beds.
The packer forgot a bed.
Wish will not ship the missing bed. They say that I got it since I got the package.
Then tried to lay blame on Fed Ex and wiping hands of it.

Date of experience: November 18, 2020
Wish C. — Wish Rep
over a year old

Hi Carrie. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.