WishReviews 8,278

I get ads on facebook showing a full body massage chair for $79.00. When I click on the ad there is no such chair at that price. They show electric battery powered bikes for 22.00. The description clearly describes a 26 inch electric bike. I have ordered one to see what I get. Alot
Of items I order that show rally cheap prices I never receive and have to be refunded. Other items the price you or the item you see pictures is not available or if it is available the ad shows 6.00 but when you place it in your shopping cart it's shows as 20.00. Completely dishonest!

I placed an order on Wish back in March (2020), which I was charged for. Since then, it's now mid-December, my item was in "fulfillment" for the past 8 months. When I attempted to connect to their customer support, my email was either ignored, or I was told that there was nothing I could do in terms of visibility regarding when I should expect to receive this item.

Two days ago I received an email from Wish saying my item could not be fulfilled and I could either purchase a similar item for the same price, or request a refund. I elected for a refund, however because it had been 8-months, my item was no longer eligible for a refund through my customer portal.

I reached back out to customer success (the 1-800 number on their website is an automated response saying to email their customer support) to see if someone on their end can help me - silence.

Glad I wasted money on an item I never received.

Worst experience ever and I strongly do not recommend this vendor to anyone.

Item had a much lower price than Amazon, Ebay or Aliexpress. Purchased on Dec 3,2020 and estimated shipping date was Dec 17,2020... why it takes so long, are they making it from scratch?
On Dec 17,2020 received an email >>>>>Action Required!
Email said, unfortunately item is not available... thanks for telling me after 2 weeks later!
They offered a request refund or substitute for same item... when I checked out offered "same" items, none of them were close to anything "same" or "similar", they just wanted to sell something else.
Totally wasted time to do anything with WISH, they just take your money & use it for weeks, now just need to wait how long the refund process will take.

I have purchased many items on wish and have been generally happy. The long delivery times are known up front so no problem there and all of the items have matched expectations. My last purchase, a bike seat, was cancelled by the origin company... i received no notice of this. When it failed to arrive I found out about the cancellation. After an email exchange with wish I was told I would receive a refund. Received an email saying that a refund for the purchase price was coming. Did not receive this. More emails, more promise to reimburse... no payment came... more emails and now it has gone quiet... no response... As I said happy with the other purchases but not this one for sure.

An order has been placed without my knowledge! Today I was checking my account and noticed a $59.01 debit from wish! I went on the site and checked and noticed that 2 items I was checking and probably put into my basket was purchased with an expensive shipping fee I never confirm!($22 shipping!).
I contacted online customer service and even though one of them was not shipped put yet, they did not cancel it!
This is fraud! Everyone should know and be careful. Do not even sin up with your credit info!

Whilst Amazon is the BEST and BEST RUN company WISH is truly the WORST! They put through an order I NEVER AUTHORIZED and trying to get my money back that they essentially stole has been hell! They WANT to put you through hell! I'm convinced of that. I even saw a ladies order of a big stand mixer for £58 pounds and they sent her a 50cent WISK!
THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS and OWNERS PUT IN JAIL! STICK WITH WONDERFUL AMAZON WHO YOU CAN ACTUALLY TALK TO! YOU CAN NEVER TALK TO ANYONE AT WISH. EVER! AWFUL EVIL COMPANY!

This app has very poor customer support & service. My package went missing. Asked them to contact Canada post nothing done after 4 days. Its frustrating nor not satisfying at all. If I could go back I would never use this app. Doesn't even deserve 1 star. Will uninstall this app absolutley. Too bad this should be getting more customers but this will just continue giving bad reviews that is all true. I don't recommend shopping on this app because even the pricing are very confusing. Cant understand, theres no clear explanation. This app has ruined everything that was promising in the beginning.