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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
0 helpful votes
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RIP OFF'S
December 15, 2020

MY NAME IS JUDITH. 1ST TIME ORDERING FROM WISH & SO FAR I BEEN RIPPED OFF. I HAVE NOT YET RECEIVED MY ITEM. I HAVE ASKED TO SHOW ME PROOF THAT MY ITEM WAS BEING DELIVERED BUT OBVIOUSLY THEY DON'T. BE CAREFUL & DON'T WASTE YOUR MONEY WITH THEM... UNSATISFIED CUSTOMER!

Date of experience: December 15, 2020
Wish C. Wish Rep
over a year old

Hi Judith. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
0 helpful votes
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Wish sucks
December 15, 2020

All a bunch of liars, ordered a chair so I thought, was just a pillow, done with wish. They suck big time.

Date of experience: December 15, 2020
Wish C. Wish Rep
over a year old

Hi David. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

North Carolina
1 review
1 helpful vote
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Selling fake stuff
December 15, 2020

They sold me some fake hair uugghh and it sucks I'm not gonna do all that they are fake $#*! hell I don't want to shop with them anymore

Date of experience: December 15, 2020
Wish C. Wish Rep
over a year old

Hi Tammy. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
0 helpful votes
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Cancellation policy
December 15, 2020

My order wasn't even done pending n they didn't let me cancel it. Never using this app again. 0 stars

Date of experience: December 14, 2020
Wish C. Wish Rep
over a year old

Hi Victoria. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

India
1 review
0 helpful votes
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Good side
December 15, 2020

सूरज निकलने का वक़्त हो गया,
फूल खिलने का वक़्त हो गया,
मीठी नींद से जागो मेरे दोस्त,
सपने हक़ीकत में लाने का वक़्त हो गया!

Date of experience: December 14, 2020
Florida
1 review
0 helpful votes
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Terrible
December 14, 2020

DO NOT ORDER FROM THIS COMPANY! IT IS A SCAM! And they do not refund you're money, you cannot get a hold of anyone about your order. My order has been in transit for almost 2 months and no one is helping me out. I have emailed, send IG messages, did their fake customer service request.It is awful

Date of experience: December 14, 2020
Wish C. Wish Rep
over a year old

Hi Nancy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
4 helpful votes
Follow Timothy D.
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I ordered 2 items, ballistic vests at $195 each. After I hit the submit button, they increased the price to $249 each. Plus shipping and tax! I then immediately tried to cancel the order the customer service line said it wasn't activated and to go to customer support online in which a bot said they had a no cancellation policy. Stay away. Typical scam site.

Date of experience: December 14, 2020
Wish C. Wish Rep
over a year old

Hi Timothy. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
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Non functional product
December 13, 2020

I got a makeup sprayer item similar to the expensice $150 one, only cheaper. It was missing parts and never did work. I complained for weeks, and they said time had passed to return. I sent the crap product back to the CEO with an autographed copy of my book. Neither he nor the Customer Service has ever responded or done anything that remotely resembles customer service. This is a crappy web site. Save your money and go to another web site. They are much better.

Date of experience: December 13, 2020
Wish C. Wish Rep
over a year old

Hi Maryann. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
2 reviews
1 helpful vote
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Wish get right!
December 13, 2020

I had written another review of the horrible treatment that wish's customer service had given me. What devious liars they are. So I branched out and made a complaint to the better business bureau before my 30 days to request a refund were up so that it would be documented that I was requesting one. Less than a week after BBB contacted the company, they sent a message that they would refund the full amount, including shipping. They did not ask for the measly one wrench, out of 1299 that I was supposed to get, back. So they said 30 days on the refund, still waiting after a week later.

Date of experience: December 13, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Virginia
2 reviews
0 helpful votes
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WISH shopping found me WISHING I NEVER PLACED AN ORDER. Zero customer service. No phone contact available. After 24 emails back and forth, and no resolution to a problem with their system, I gave up and cancelled my order. Now I am told it is too late to cancel and "no refund". Never again.

Date of experience: December 13, 2020
Wish C. Wish Rep
over a year old

Hi Mary. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
1 review
0 helpful votes
Follow Pot B.
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Have been waiting over a month. The delivery date has come and gone and the "customer service" is a series of circles that leads to nowhere. Use a protected method of payment that can be easily traced. You'll want to dispute the order through a reliable source... trust me.

Date of experience: December 13, 2020
Wish C. Wish Rep
over a year old

Hi Pot. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Ireland
1 review
0 helpful votes
Follow John H.
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My review is don't be bother with wish their a discrase and a joke once they have ur money in their acc making interest and u wait for ur item their happy after sales care u wait 2 to 3 days another laugh this is just one thing that doesn't work i have a list of them no refund only time and money costing me on typing absolutely shocking wish are and they don't be long roping u in to buy something with false advertising all of a sudden u have it paid for with out realising its a piece hidden in the corner u have bought sickening

Date of experience: December 13, 2020
Wish C. Wish Rep
over a year old

Hi John. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Bahrain
1 review
0 helpful votes
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ACCUSED OF ABUSING MY
December 13, 2020

I have been ordering from wish for some time now and although more than 50% of the products I order never made it to my residence, I was ok with it as I was always refunded. Last month I bought an underwater waterproof flashlight which was all but waterproof. When I mentioned this I got a very unprofessional and rude response that " I ABUSED MY ACCOUNT" and that I can still shop but I can never have a refund again! I wrote to them requesting an explanation and an apology but I never had a reply back! Have a guess if I'm buying from them again ever!

Date of experience: December 13, 2020
Wish C. Wish Rep
over a year old

Hi Themis, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

South Africa
2 reviews
0 helpful votes
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Ordered 12 July 2020. Request refund after 4.5 months nothing arrived. Got a credit thus have to order from them again.
Another order was placed on the 31st August 2020 we now on the 13 December 2020. Its niw 3.5 months later and still nothing. Queried delivery and was given partial refund I think 5%. And ask to wait bit longer. What now? Wait any longer and get a credit again?

Date of experience: December 12, 2020
Wish C. Wish Rep
over a year old

Hi Nolette. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Mykola D.
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Can you imagine level of frustration when you finally after 2 months of waiting (suppouse to be 4 weeks at most) receive thing that totally different from one you ordered. Don't even waste your time buying anything from Wish. If you want cheap things and have time to wait buy from aliexpress. Never had an issue with them.
Good luck

Date of experience: December 12, 2020
Wish C. Wish Rep
over a year old

Hi Mykola. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Arizona
3 reviews
4 helpful votes
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BAIT AND SWITCH
December 12, 2020

I would have rated this site with ZERO STARS, but that wasn't an option.

Be very careful when selecting and making a purchase based on the pricing and picture shown on their website. Most often, the item, quantity and/or the price change when you go to purchase. The price shown in the picture will increase substantially depending on your selection inside the options. This, of course, is not; indicated when you open the picture, thinking your getting a great deal. Misleading ads. Quality of the product? That is open for debate.

Date of experience: December 12, 2020
Wish C. Wish Rep
over a year old

Hi Manny. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
2 reviews
0 helpful votes
Follow Young K.
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This company is the most dishonest company ever they say one thing and they don't follow through like items that have been not sent to me by certain date and it's 5 days or more late they will return I mean they will start a return policy that is a bunch of b******* I have stuff that 6 to 7 days late and I go there and they give you the same message it must be weather conditions it must be packaged volume and then they give you another message saying if it proceeds over 5 days we will start a return policy it's been 6 to 7 days and they give me the same message over and over do not trust this company they are full of s*** and you'll never get a customer service representative

Date of experience: December 12, 2020
Wish C. Wish Rep
over a year old

Hi Young. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

South Africa
1 review
0 helpful votes
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Ordered 3 items on separate orders / days. Initial arrival date was July-Sept and then October - even now in December it says arrival October 2020. Never received any of 3 items. Gor refund yesterday for one and the other 2 they offering me Wish Cash. How useful is that when none of orders were ever delivered?

Date of experience: December 12, 2020
Wish C. Wish Rep
over a year old

Hi McLean. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Arkansas
1 review
0 helpful votes
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Stole money
December 12, 2020

I ordered an item in June. The shipping date was changed 3 times. I understood. After it still did not arrive 3.5 months later, I asked for a refund. They said please wait a while longer. So I did, I asked again for my money back in October and they said I am past the 30 day return policy. I was just doing as they asked and now they won't give me my money. This is a very bad business model. They are in the business of stealing money.

Date of experience: December 12, 2020
Wish C. Wish Rep
over a year old

Hi Twilla. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Thailand
1 review
1 helpful vote
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Look good and lol elsewhere before you buy from Wish.and beware of the freebies charge a high rate for sending this equals buy at a price and sending

Date of experience: December 11, 2020
Wish C. Wish Rep
over a year old

Hi Max, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.