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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Nigel H.
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Be Careful items are not that cheap here!
Check tracking has GB at the end.
Many ship goods to others at our expense!
Luckily have been refunded!
Phones are cheap poor quality avoid!

Date of experience: January 24, 2021
Wish C. — Wish Rep
over a year old

Hi Nigel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Kansas
2 reviews
25 helpful votes
Follow Elizabeth V.
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I ordered an item from Wish and paid for it that day. The item took over a month to arrive and was not as advertised or portrayed. It is complete junk. I contact wish the day after it arrived and asked to return it for a refund. They informed me that I hadn't ordered anything. If that is true, why did they email me when it was shipped and where is my money. This has gone on for weeks now. Don't bother with this pack of crooks.

Date of experience: January 23, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Elizabeth! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Warren P.
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Terrible people
January 24, 2021

I bought a watch. On delivery, the second hand moved one second right, then left, just to be repeated. I sent them a video showing that action and they replied, better luck next time. I will not deal with these shysters' again.

Date of experience: January 23, 2021
Wish C. — Wish Rep
over a year old

Hi Warren, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Frode S.
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Crap service
January 23, 2021

Terrible after sales support. I ordered an item that 1) did not fit 2) was not per the specs that was stated in the listing. I ordered a brand name but am suspecting the garment I received is not the real deal.

When asking for a return, they asked for photo evidence which was sent but they refused to do anything about it. They just said "I understand this issue caused an inconvenience. The store has fulfilled your order correctly based on the variation you have chosen." etc etc,

NOT recommended.

Date of experience: January 23, 2021
Wish C. — Wish Rep
over a year old

Hi Frode. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New Jersey
1 review
0 helpful votes
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Too small
January 23, 2021

I ordered a 4x so the sweatshirt would have plenty of room... I couldn't even get my arm in the sleeve, very disappointed and it took a long time to get here

Date of experience: January 23, 2021
Wish C. — Wish Rep
over a year old

Hi Judy. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

France
2 reviews
0 helpful votes
Follow Marc K.
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Hi i placed two orders on wish, and 2 days after, i only asked, how long do they need to send items, response great news, we cancel your order and will refund you in two weeks, for no reason and all, wish cancel my orders because they wanted to have more money for the same items afterwards, this is a scam, please do buy anything from Wish, or
Aliexpress it's the same, customer service non-existent, and the buyer money guarantee also non existent, it's a scam, and if you do get a response, then only from a robot, i mean come on now, you can get on any other sites the same deal, without been scammed, this was the first time and last time that i ordered on any Chinese website, on top i have to run after my refund. Guys please do not order anything from Wish or Aliexpress it's a nightmare, if you don't want to have the same problems afterwards.

Date of experience: January 23, 2021
Wish C. — Wish Rep
over a year old

Hi Marc. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

NL
1 review
0 helpful votes
Follow J P.
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My order
January 23, 2021

I paid 35 Euro for the goods that I never received. The courier never showed up on the specified date of receipt. The second time the same situation. I asked for a refund and to this day, nothing. They do not reply to the email and it's been 4 months since placing the order. Stay a way from these scammers JP

Date of experience: January 23, 2021
Wish C. — Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Crystal M.
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I placed an order for 3 orders and didn't receive any of them, checked online and said I can cancel or wait should be there within weeks. Nothing ever came and now it's too late for a refund? Terrible experience I will never ever do business with them again

Date of experience: January 22, 2021
Wish C. — Wish Rep
over a year old

Hi Crystal, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Virginia
1 review
0 helpful votes
Follow Jessica E.
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Do not shop with Wish
January 22, 2021

They are a scam and have the worst customer service. I would highly recommend steering clear of this company!

Date of experience: January 22, 2021
Wish C. — Wish Rep
over a year old

Hi Jessica. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Jenifer R.
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I orderd a popular peel from what I thought was The Ordinary. What I received was a hand made bottle that was described as The Ordinary clearly not the peel I thought I was purchasing. Very unimpressed... this boarders on fraud which is the wrongful or criminal deception intended to result in financial or personal gain. If I could give the WISH a zero I would. The product received has a very strong chemical smell. Something I would never put on my face.

Date of experience: January 22, 2021
Wish C. — Wish Rep
over a year old

Hi Jenifer. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
1 review
0 helpful votes
Follow Alice J.
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Would not order again
January 22, 2021

The beads I rec'd were very nice but the phone stand and lingerie bag were very cheap I would not order ahsin

Date of experience: January 22, 2021
Wish C. — Wish Rep
over a year old

Hi Alice, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New Jersey
1 review
0 helpful votes
Follow Roy l.
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You will not get what you ordered. If you want to return. Sorry, you are dealing with computer. And it take more than 1 month. At last. You might be not getting your refond. Aliexpress has much better shopping expirence.

Date of experience: January 21, 2021
Wish C. — Wish Rep
over a year old

Hi Roy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Lucy R.
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Order a shirt through wish
January 21, 2021

Tracking error, email error, phone, customer service, not a legitimate phone number, but they take you're money

Date of experience: January 21, 2021
Wish C. — Wish Rep
over a year old

Hi Lucy. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
0 helpful votes
Follow Michael M.
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I received a notification that an item shipped but it showed as processing still. I reached out to customer service to clarify and got a generic response. A week later the status updated to preparing to ship. Two days after that I got a refund and the item was "returned to sender." I didn't want a refund. I wanted the item. All because I wanted to know why I received a ship notification for an item that didn't ship yet. The one other item I bought i could have bought on ebay for the same price with free shipping. Do not shop on Wish.

Date of experience: January 21, 2021
Wish C. — Wish Rep
over a year old

Hi Michael. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Minnesota
1 review
1 helpful vote
Follow Andrea W.
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I have ordered several things from wish over the past year. Many get cancelled and refunded, which is not a problem at all. Of the ones that don't get cancelled, I'd say about 1/3 of my orders never arrive, and once it is past a month from your order date they will not refund you, not get in contact with the company, nothing. You are SOL and left with no product and no refund. Their customer service is an automated response that is a total joke.
Of the orders that do arrive most are cheap knockoffs of the photos shown on the site.
I give two stars because we did have one order that worked out well and was amazing quality and for the price. Also a couple others that worked out fairly well.
Overall this website definitely fulfills wishful thinking, prepare to be disappointed, it most likely IS too good to be true. And cross your fingers that you even get the product delivered to your door. Ever.

Date of experience: January 21, 2021
Wish C. — Wish Rep
over a year old

Hi Andrea. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Carolina
1 review
0 helpful votes
Follow Angelita C.
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Extremely disappointed
January 21, 2021

I bought a wig that was gray and black mostly Gray by the description and the look on the website. What I received it it was totally different there was no gray in it whatsoever and it did not look anything like the picture. I will not be buying anything else off of which.

Date of experience: January 21, 2021
Wish C. — Wish Rep
over a year old

Hi Angelita. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow James L.
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Terrible site I've been waiting 3 months for items and you can't reach them its a joke please use Amazon for online purchasing.

Date of experience: January 21, 2021
Wish C. — Wish Rep
over a year old

Hi James. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

South Africa
1 review
0 helpful votes
Follow Jess D.
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My purchases are all long overdue and as most people have said on their posts/reviews, it appears that Wish no longer refunds you when items are late. After 4 months of waiting, I no longer want any of the items and will NOT ever purchase from Wish again and encourage others to think carefully before placing a purchase. Basically you will get cheap rubbish (IF it ever arrives) after months and months of pointless waiting for it and now (in 2021) they have clearly changed their rules and you will not even have the option of receiving a refund.

Date of experience: January 20, 2021
Wish C. — Wish Rep
over a year old

Hi Jess. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Tennessee
1 review
0 helpful votes
Follow Laurie P.
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Piece of craps ring
January 21, 2021

I ordered a ring from wish that was trash. The top two pictures are what it was supposed to look like and the bottom 3 are what I got. They did refund me but I wanted y'all to know what I got

+1
Date of experience: January 20, 2021
Wish C. — Wish Rep
over a year old

Hi Laurie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
Follow William H.
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Scam
January 20, 2021

Wish products are cheap abnormal size products. I ordered a ring from them and my ring size is 10 as with all my rings I have and fit perfect but when I received my size 10 kingdom Wish, I could not get the ring half way down my finger. It was not a 10 but smaller size with a size 10 tag on it. The ring and other products ordered are cheap fading, color fading once washed materials. DO NOT WASTE YOUR MONEY.

Date of experience: January 20, 2021
Wish C. — Wish Rep
over a year old

Hi William. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.