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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

AE
1 review
0 helpful votes
Follow humayun b.
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I have Ordered more than 20 items to wish which i have paid all in advanced including shipping which was almost same price of the Product itself. Then it took ages to arrive. Wish is showing the status its now in china then this place and than that place. Finally Items arrived in my country. And all items are separately shipped and the Courier is asking me to pay again each and every item which is 10 times the price of every items more than i have paid to wish. Courier is asking to pay for that. I didn't get the items yet i really do not know what to do. They get the shipping for Express shipping and now again they are charging me for COD.

Date of experience: January 30, 2021
Wish C. — Wish Rep
over a year old

Hi Humayun. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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Scam
January 30, 2021

I orderd an item. When it was delivered it was wrong. I sent them the message telling them that. Even with the item i ordered being under the order history they insisted that i ordered a different one. They
refused the fix the issue and was very condescending about it. All for 14 dollars. Dont use wish

Date of experience: January 29, 2021
Wish C. — Wish Rep
over a year old

Hi Derek. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
2 reviews
0 helpful votes
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After making several purchases from Wish I chose to delete the app. Quality and sizing are completely unreliable. I am not going to roll the dice every time I make a purchase. The cost savings are not worth the disappointment.

Date of experience: January 29, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Barry! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

NL
1 review
0 helpful votes
Follow Bianca Z.
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Thieves
January 29, 2021

They do not sell what they advertise and If you complain they say "your order has been fulfilled" do yourself a favor and don't order from wish.

Date of experience: January 29, 2021
Wish C. — Wish Rep
over a year old

Hi Bianca. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Iowa
1 review
1 helpful vote
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Zero Stars!
January 28, 2021

They ripped me off over $100 dollars worth of items! Never even shipped them! So I know they didn't get lost in shipment. I hate these scammers!

Date of experience: January 28, 2021
Wish C. — Wish Rep
over a year old

Hi Joseph, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
Follow Darlene S.
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My refund
January 28, 2021

My refund was due to be applied back on my card 2 days ago. I just contacted them again and they are now telling me I have to wait until January 31st. I have never hated a company like wish.com. I absolutely wish I could get to them somehow because the customer service sucks!

Date of experience: January 28, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Darlene! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
1 review
0 helpful votes
Follow Thomas M.
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Cheap junk from China. Poor communication for refunds. Unable to reach anyone by person. Trash company.

Date of experience: January 27, 2021
Wish C. — Wish Rep
over a year old

Hi Thomas. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Virginia
1 review
0 helpful votes
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Poor Customer Service
January 27, 2021

I received the wrong item 8 weeks ago and sent a photos of all information and still keep getting the same response. Like I haven't done my part.

Date of experience: January 27, 2021
Wish C. — Wish Rep
over a year old

Hi Beverly. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
0 helpful votes
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Cologne problems
January 26, 2021

I ordered some cologne on December 18 2020. I was sent a DHL tracking number which turned out to be no good. I tried to contact wish and they told me that the product was to be delivered by January 22nd. Well that didn't happen. Then they said the 26th of January. Still no product. I have tried to contact Wish but all I get is bogus emails. I am now trying to get a refund but get no response. I now feel that this company is a scam and in my good conscience cannot use or recommend Wish. The only thing I can Wish for is my refund

Date of experience: January 26, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Skiny! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
4 reviews
2 helpful votes
Follow Wouter v.
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If you buy something on Wish you first don't know if you will receive it. The product may have wrong information on their description. If you try to return it they play very difficult so you essentially end up doing a charge back on your credit card. A TOTAL WASTE OF YOUR TIME.

Date of experience: January 26, 2021
Wish C. — Wish Rep
over a year old

Hi Wouter, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Rus T.
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Wish they were better
January 26, 2021

Fake goods is one thing
But Fake seiko watch that is plastic and they use pictures of real ones to con you

Date of experience: January 26, 2021
Wish C. — Wish Rep
over a year old

Hi Rus. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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No refund
January 26, 2021

I purchased a BS-28B Soundbar wireless speaker. It sounded tinny and distorted. I complained sent all the details they requested including a picture of the soundbar i asked why as i have the soundbar but they insisted as they wanted confirmation that i had it. Since then i have not received anything from them even though i have made contact to there offices.My advice is dont deal with them. Im in contact with trading standards. Friends and family wanted to order different products and after i explained my situation they have ordered elsewhere. Why the keep sending e-mails is beyound me as i just delete them. Scam or not you decide Good luck

Date of experience: January 26, 2021
Wish C. — Wish Rep
over a year old

Hi Trevor. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
2 helpful votes
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The worse experience
January 26, 2021

The product I ordered and paid for, was not what I received. I received a very evident cheaper low quality product. Their customer service is awful, their return policies protects the merchant only, no concern for the customer at all. And what is worse, there is no way I can block them from my email address, since their deceiving sales messages keep popping up in my emails. Attached are the pictures of the product they advertised and the picture of the product I received. Stay away from this company!

Date of experience: January 26, 2021
Wish C. — Wish Rep
over a year old

Hi Maria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Minnesota
1 review
0 helpful votes
Follow lorna a.
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Customer service
January 26, 2021

Customer Service is terrible, i purchased a handbag thru them received something i did not order. Have tried to contact them three different times thru customer service, They charged my credit card but not much in a hurry to help me out. Wont buy from them again

Date of experience: January 26, 2021
Wish C. — Wish Rep
over a year old

We're here to help, lorna! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
1 review
0 helpful votes
Follow Andre P.
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This is a scam
January 26, 2021

I wanted to buy Pressure cleaned gun - advertised on the Goggle $ 12
But here is at the checkout

Item Total
$42.35 AUD
Shipping
$30.00 AUD
Order Total
$72.35 AUD
GST included

What a con job!

Date of experience: January 26, 2021
Wish C. — Wish Rep
over a year old

Hi Andre, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
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Bidet but wrong one...
January 26, 2021

So I ordered a bidet. The one I wanted came with said proper tubing and a actual dial. Well this one I received was not what I expected to come in. A cheap piece of plastic without the right tubes would have costed me money when and if it would leak everywhere. And believe me wish if I didn't know what to look for before even attempting to install. You as a company would like to deal with that. FAKE reviews on wish. But yet I still gave them a chance on my first buy... and this is what has resulted. Although you said you'll give me a refund. I'll be checking my bank to make sure. Don't you worry.

Date of experience: January 25, 2021
Wish C. — Wish Rep
over a year old

Hi Nicole. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

District of Columbia
1 review
0 helpful votes
Follow Zari N.
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Wish is a robbery!
January 25, 2021

They put wrong pictures, wrong description, they take the money and ship you very cheap products that is not what they supposed to give you.

Date of experience: January 25, 2021
Wish C. — Wish Rep
over a year old

Hi Zari. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Carolina
2 reviews
5 helpful votes
Follow Ludmilla Z.
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ALERT!
January 25, 2021

Wish co. Has deceiving advertising. On their photos, all models are weight 40 Lbs., and 3.5-foot high; therefore all the close will not match you unless you are U.S. size XXS, or -000. The quality is extremely poor, so be on alert. They will charge you shipping for each item, nonrefundable; and that's how they make their money. BE ALERT, SCAM for profit!

Date of experience: January 25, 2021
Wish C. — Wish Rep
over a year old

Hi Ludmilla. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Missouri
1 review
1 helpful vote
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Service
January 25, 2021

I can't believe this service has no way to talk to anyone I call *******172 and you get a recording? Bad service for customers I just want to cancel by canopy rails that are to flimsy to hold up around a bed plus am mad want to cancel the rest my orders and NOT buy anymore from this company
PS need better contact for customers for sure
Joan R

Date of experience: January 25, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Joan! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Jaap F.
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Damaged gift
January 25, 2021

We had a Christmas gift sent to a friend. It arrived very late and then it turned all damaged and ready fir throwing it out. Never again, Wish. Deleted the app.

Date of experience: January 24, 2021
Wish C. — Wish Rep
over a year old

Hi Jaap. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.