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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Italy
1 review
7 helpful votes
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Cheap rubbish
December 17, 2015

Disappointed in rug i purchased was nothing like picture on site, cheap & nasty

Date of experience: December 17, 2015
South Carolina
1 review
19 helpful votes
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Don't waste you time.
December 17, 2015

I placed an order for 10 items 12-09-15. Got an email confirmation the same day and my card was process for the payment. After getting no further status updates I log into the website 12-17-15 to find out all 10 items ordered were refunded and told to wait up to 14 days for the refund process. After filling out their customer contact form my account was blocked from making any further inqueries. These were intended to be Christmas gifts and now I am out of the money and out of the gifts!

Date of experience: December 17, 2015
California
1 review
13 helpful votes
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Have had credit card fraud after ordering from wish.com multiple times in the past year since I first used the app. Shame on me for not making the connection sooner. I did research and see many others have had same issue. Some even speculate this site is a cover for confiscating credit card numbers. I will no longer order from them.

Date of experience: December 16, 2015
California
1 review
22 helpful votes
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I love it!
December 16, 2015

I was hesitant to buy because of the reviews but I still gave it a try! I ordered 3 times already and I received everything I bought! Shipping took about 2 weeks and there was an item that got lost and they refund me my money and send me another item for free!

Date of experience: December 15, 2015
Canada
3 reviews
14 helpful votes
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I ordered 2 of the mini bluetooth waterproof speaker but received only 1. No answer to my queries. I consider myself lucky I even received one after reading all the complaints here. Scam site for sure... won't get caught again.

Date of experience: December 15, 2015
Singapore
1 review
6 helpful votes
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Not recommended. Although the price is cheap but the item received is broken into pieces, terrible... the worst nightmare.

Date of experience: December 15, 2015
Norway
1 review
9 helpful votes
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Stay away!
December 15, 2015

This site operates with fictional prices to think you are making a deal. It's all poorly made stuff sent directly from China. Staaay awaaay!

Date of experience: December 14, 2015
Maryland
1 review
11 helpful votes
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I ordered two items from wish on july 23 2015 amd i recieved both items on aug 5 great items i love wish. Com

Date of experience: December 14, 2015
Pennsylvania
3 reviews
9 helpful votes
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Shipping cost!
December 14, 2015

I about died when i ordered some small light weight jewelry and the shipping came to $44.00! The jewelry costs 80. So the shipping was half the price of the items, RIDICULOUS! Thats where they make up for the cheap stuff u pay it in shipping!

Date of experience: December 14, 2015
California
1 review
14 helpful votes
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Yes I would like to see my invoice for November 2015. I ordered a lot of things but I still have merchandise missing. Please show me my invoice there was never a invoice with any order it came one at time. The only thing I got was a letter at the end of receiving a watch that was supposed to be free. Please send me my missing items they were for Christmas gifts.

Date of experience: December 13, 2015
GB
1 review
5 helpful votes
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Whatever turns up isn't what you expect to turn up! Either cheap fabric, sizes are way to small, or the quality of the product is awful! They won't cover postage cost to return it which is usually as much as the product!
Avoid!

Date of experience: December 12, 2015
Illinois
1 review
9 helpful votes
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Do not order! Rating 0
December 12, 2015

The dress I bought was such bad quality and it wasn't even the same dress. It was cheaply handmade to look something like that dress. Glad I only spent $10 on it. Thats what I get I guess I should know better. Wish I could post a picture of the one that I received, you would laugh.

Date of experience: December 12, 2015
Canada
1 review
15 helpful votes
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I was definitely enticed by the prices. And i was aware that items were coming from over seas so i paid extra for rush delivery. Was supposed to be 5-7 days... yea. More like 2 months! For one shirt that did NOT look like the picture at all! And the material was so plasticy and had the weirdest smell i threw it out. As for refund of any sort. Ha! Maybe if you can actually get a response from them! So seriously buyer beware here people.

Date of experience: December 11, 2015
Iowa
1 review
9 helpful votes
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In November 2014 I bought 2 items from Wish.com. The tracking information they provided (which I had to have google translate the carrier website) Says that 1 package has reached the destination airport on December 4th, and the other package only says that a waybill was created on Nov. 17th. I have yet to receive anything, and when I tried to lodge a complaint through the website, I was told it would take them 2-3 days to respond. I'm glad I used PayPal for my purchases for that added protection. I WILL get my stuff or my money.

Date of experience: December 10, 2015
Washington
1 review
8 helpful votes
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Extremely slow delivery
December 10, 2015

I ordered dresses for my students dance show on Nov 10. Nov 14, I received an email saying my items had been shipped. I still have not received them, and it is now December 10. I sent an email asking where they were, and expressing that I needed to know when they would arrive. The reply was brief and uninformed. They don't know where my items are, or when they will arrive. Our show is tomorrow. I hope they get here in time, but I'm not banking on it. We are never ordering from Wish for our dance outfits again.

Date of experience: December 10, 2015
Illinois
1 review
11 helpful votes
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Lousy service
December 10, 2015

Ordered many times and the last 2 orders i did was messed up. The coat, which i paid $32 plus shipping and handling, came too small for a size XL. Couldnt even zip the darn coat. Plus i will have to pay $45 to ship it back to them and they will only refund me for the price i paid for the coat! The next one was an anklet. Which keep telling me had shipped and should be at my doorstep in two weeks. One month passed and i started contacting support and they keep telling me to wait some more. After two more weeks, i finally asked for a refund and thats when they told me something was wrong with the shipment schedule. So yeah, no more wish for me and i hope this review will help others as well.

Date of experience: December 9, 2015
Canada
1 review
23 helpful votes
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I don't usually write reviews but I felt strongly enough against this site to warn my fellow consumers not to buy anything from this site: WISH. We all know that most things are "Made in China" these days and you really can't get around this because they manufacture their products at very low prices. However, most things that are made in China are usually sold by way of a department store, independent retailer or some intermediate US/Canada website (E-Bay, Amazon etc) who will try to regulate the quality of goods being sold. Too many complaints and they will pull the product off their shelves (or virtual shelves as it may be). The products on this website are extremely cheap because they are unregulated crap direct from a Chinese sweatshop. The sizes won't fit you, the material is very low quality and who really knows what parasitic bugs are in your shipment. The likelihood of these items getting checked for anything at all is slim to nil so the buyer really needs to beware. It's true that you get what you pay for so if you would like to pay for a headache and dress yourself in poor quality merchandise, then go for it! I can almost guarantee that you will probably find better quality clothes in a 2nd hand store than the garbage in this website.

5 stars for the advertising though... they were able to entice me with their flashy website, cutthroat prices and snazzy app and I can attest that it's very easy to get sucked into it, so please watch out. Hope this helps you!

Date of experience: December 9, 2015
Washington
1 review
5 helpful votes
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WORST BUSINESS ONLINE
December 9, 2015

Ok I never write these type of things but I felt strong enough about this to do so.

I have now order two things from these people and both were defective out of the box. When I try to return them, i am told that i will have to pay shipping to have my original amount returned! WTF? Never in all my years of shopping online have I heard of something this stupid. They want you to pay more money out of pocket to be refunded for a defective item they sold!

**** DO NOT DO BUSINESS WITH THESE PEOPLE ***** THEY ARE SCAM ARTIST AT BEST!

Date of experience: December 9, 2015
Wisconsin
1 review
16 helpful votes
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Ordered a few things for my daughter and card was charged twice and no confirmation number was given. I can't call or find a customer service number
I was even willing to wait a month in delivery. Just my luck!

Date of experience: December 8, 2015
Australia
1 review
13 helpful votes
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Great place to shop!
December 9, 2015

This app is actually very convenient and all round just an amazing place to shop. The fear of scammers and poor quality products may scare you at first, but it is not dangerous or as bad as some people make it out to be. They only thing I would recommend to do would be to carefully read and look through all the comments and photos of all the products (posted by the purchasers), I do this because sometimes the products (especially clothing items) are not as they seem. Also, the shipping does take around a month which sucks. So if you are buying gifts then make sure you give enough time for the products to ship to you before you need to give them. In spite of these things, the wish/cute app is amazing and i would recommend for everyone to give it a try.

Date of experience: December 8, 2015