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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Indiana
1 review
12 helpful votes
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Look at, and you buy it!
January 15, 2016

I looked at several items, then I purchased a $7 item, add $2 s&h = $97! Turns out, everything I marked as a favorite or looked I was billed for. NEVER AGAIN! PLEASE AVOID THIS SITE!
I wished I had seen these reviews before I was taken. So far, most of my money has been refunded, except the s&h charges and 2 items that had already shipped.

Date of experience: January 15, 2016
Florida
1 review
1 helpful vote
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Cehap Merchandise
January 15, 2016

To try the company out, I bought a 64 gig flashdrive. Was only $7, but what the heck. After receiving the item, I found that it does not work at all in any of my computers. Now, to get a refund, they want me to mail the item back at my expense. Well, at the low price, I would be throwing good money after bad. All I know is that they will not be getting anymore of my business. Do yourself a favor, try not saving a few dollars on these cheap products. Buy from a reputable company in your own country, and not orde from China.

Date of experience: January 15, 2016
Missouri
2 reviews
8 helpful votes
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The company is a joke
January 15, 2016

Only reason I gave it one star was because if I left it blank it wouldn't let me do a review. We have 4 packages that were never delivered from August 2015 and the company says sorry, no refund, no NOTHING but RUDE people, NOW I get an email stating they want a photo of my credit card and my drivers lisence, THEY HAVE LOST THERE MINDS! I've requested NUMEROUS times for them to delete my account but they keep sending me emails stating I need to send them proof of my credit card and ID so it proves it's my account. I WISH I had NEVER done business with WISH!

Date of experience: January 15, 2016
North Carolina
1 review
5 helpful votes
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Ordered a few times with no problem. But the most expensive item I bought $39.00 was not delivered even though they said they did. Checked with my post office using the tracking number they gave it, and its never left the mainland. They owe me money and will not refund it. Americans should beware.

Date of experience: January 13, 2016
New York
1 review
8 helpful votes
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I GAVE 5 STARS SO YOU CAN SEE THIS, THEIR PRODUCTS ARE THE WORST QUALITY YOU CAN IMAGINE! BUT... TO GET YOUR MONEY BACK IS NOTHING SHORT OF A PAIN IN THE $#*!! PLEASE BELIEVE IT!

Date of experience: January 13, 2016
GB
1 review
5 helpful votes
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Would give no stars if I could. Terrible company. Received the wrong size and they will not cover the returns postage cost even though this is their fault... Which was £9! Each email reply I had just said refer to refund policy. Nothing about what they do if it's their error! Disgusting. The boots were advertised as reduced from £290 to £28. They are not worth a penny, cheap nasty plastic. Do not use them.

Date of experience: January 13, 2016
Michigan
1 review
11 helpful votes
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Never again
January 13, 2016

So glad i used prepaid cards for my transactions and not my actual debit card. They restricted my account and i can no longer access any other prepaid cards under the same email address. I have money tied up in these cards that are unexplainably shut down by this bogus "store" how anybody can be truly impressed with this terrible customer service is beyond me. Also no customer service number to call?

Date of experience: January 12, 2016
Georgia
2 reviews
6 helpful votes
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Cheap and not worth it.
January 13, 2016

Everything I have ordered has been incredibly small, even your triple X sizes, your material is very flemsy, not much of a thread count to anything. Yes, your items are cheap, inexpensive, but if you can't wear them, whats the point?

Date of experience: January 12, 2016
Missouri
1 review
11 helpful votes
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Ordered from them 1 time
January 13, 2016

I ordered a pair of pants from them, took about 2 weeks to get to me and I'm a larger girl so I ordered a 2 x and the were cheap material and on the smaller side and order a gel thing for my heel, took a month to come in but works fantastic, I ordered more... I also order a bunch more things that I am waiting on, spent 100 dollars bought around 10 things, will let you know how the product is when it arrives, I don't mind it taking so long since it's so cheap

Date of experience: January 12, 2016
Tennessee
1 review
4 helpful votes
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Ordered 64GB USB 3.0 thumb drive, the one I received looks like the picture but it was 2.0 NOT 3.0. It says it formatted to 62.5 GB not a full 64GB. Don't know how the storage is haven't tried transferring files yet, sure won't put anything important on it! Shipping was 14 days.

Date of experience: January 12, 2016
California
1 review
6 helpful votes
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Guh!
January 12, 2016

Using their app was easy. It was waiting longer than the expected delivery date for a necklace that arrived to me in pieces... Not worth the hassle or your money to purchase anything from this site!

Date of experience: January 12, 2016
Washington
2 reviews
15 helpful votes
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No moe WISHES
January 11, 2016

I recieved MOST of what i ordered, i ordered these items in late nov. 2015. The things i bought were ok,( you get what you for). I have yet to recieve 2 rings and some gloves. And it seems impossible to reach wish, they want order #; s but everything is in chinese. Lesson learned, do not buy from wish.

Date of experience: January 11, 2016
Italy
1 review
4 helpful votes
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They take the money from my bank account and they didn't send me my order they did not answer to my mail I have sent to them many mail they answer to me like I have not pay and they don't want send me my order or my money back what I need to do? Is very very bad site the most bad experience to bay online
The Wish Team
https://contextlogic.zendesk.com/hc/en-us

Date of experience: January 11, 2016
Illinois
3 reviews
58 helpful votes
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Love it! Some Advice:
January 11, 2016

I've ordered many things from this site. A dog collar, some shirts, two piece outfits, makeup, jewelry, a pillow pet. Everything has been of excellent quality and I have no complaints! Here's some things you need to know when shopping on wish:

1) Wish is made up of individual sellers, it's not one big company where everything comes from one place. That being said, different sellers will have different quality and different reliability. Don't discredit the whole site based on one seller.

2) it is in your best interest to look at reviews before you order anything. If an item has none, I'd reccomend buying something else that does. Always read what people have to say, and typically stick to things that have at least three stars (I like to stick with four just to be safe).

3) Most of these items (if not all of them) are coming from sellers in China. Keep that in mind if your item is stuck on the same shipment status as it was five days ago, or even if the item comes a few days late or never shows up at all. These packages are most likely making a very long journey to get to you and will occasionally get lost. With that being said, if you contact support enough times about your concerns or if your item never shows up, they will give you a refund. (I have ordered something that never showed up and got a refund, I reordered and that one got to me).

So, with all of that in mind, please shop at wish but at your own risk. Use your head and make informed decisions and you will end up as happy with your purchases as I am. I'd reccomend wish to anyone and everyone! There really is something for everyone

Date of experience: January 10, 2016
Pennsylvania
1 review
21 helpful votes
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When I order, I also price the same items on Amazon. Pillow covers, exactly as ordered. I will order more of them because I think they are fun. The shipping is long. There is a wait but I'm paying 3 bucks for the exact same item I would pay 9 or 10 for including shipping. Clothing, you must be careful with. The sizing is different. If you wear an XL you need a 2xl. They have a chart. If a model is not wearing the item, then you have to read the reviews and see if you can see the hanger through the material in the blouse. I have gotten a jacket. It's snug but I should have paid attention to the size chart. It's a nice jacket. I've ordered a hat, it arrived as scheduled. Looks just like the picture. Same with a bracelet I got for a buck. I've ordered hair extensions on a lark. They are great. When I placed an order in error, they took care of it within the time they promised - 2 days. I am waiting for stuff now. If anything changes I will update my review. So far, I'm happily surprised.

Date of experience: January 10, 2016
Washington
1 review
15 helpful votes
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Do not order from store
January 10, 2016

Any positive reviews must be submitted by Wish/Geek employees because it's not possible to get anything good from this site. Really is one of the worst experiences I've had online shopping. Items don't have descriptions; just photos and the photos look great but are decieving. Shop at your own risk! Also, notice that every item has a review but try reviewing a product yourself. You can't and that's very suspicious. One star because I had to.

Date of experience: January 10, 2016
Washington
1 review
2 helpful votes
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Perfect
January 10, 2016

I always receive my items and when i dont they refund me back and when the item arrives late i have it for free. I recommend this site its amazing

Date of experience: January 9, 2016
Indiana
2 reviews
12 helpful votes
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Love love love
January 10, 2016

I love this store. So many cheap and cool items you can buy. I have placed over 5 orders on this site, and they have all come in perfect condition. The only problem I have ever had is when I ordered a sweatshirt, and it came in the wrong size. I contacted customer service, and they replied right away and refunded me so I could buy another one. They even let me keep the sweatshirt, so I gave it to my dad. I highly recommend this store.

Date of experience: January 9, 2016
Utah
1 review
15 helpful votes
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Just be careful
January 9, 2016

I ordered a couple a minor items i. E. A silver bracelet it was beautiful and only one dollar. A dog charm very pretty. But than I ordered an electric warming brush to straighten hair in came with the European style plug. I didn't even call customer service I just tossed it. Like I said just be careful.

Date of experience: January 9, 2016
NL
1 review
6 helpful votes
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False advertizing
January 9, 2016

Shows products for a ridiculously low price, but when you want to buy it it always changes to "sold out". Clickbait at it's finest. When you order a product anyway, they simply ship it to the wrong address (at least they say they did, they probably didn't send anything to anyone). Horrible horrible company. Owner should get sued into oblivion and/or send to prison. It's simply a scam.

Date of experience: January 9, 2016