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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

NL
1 review
3 helpful votes
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Good deals
January 25, 2016

The 'before' prices are not realistic. However, some of the deals are very good! I bought a gaming mouse for 8 euro's including shipping and it's better than most 50euro+ mouses I have had so far.
Although, you need to be very careful and read all the reviews. Also the shipping is about a month, but for some deals that's definitely worth it.

Date of experience: January 25, 2016
Arkansas
1 review
5 helpful votes
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I really dont like it
January 24, 2016

First I find that the deals are not really ddeals they make it look like the normal prices are a lot higher than they really are also when I found something i liked it turned out to be 70 more dollars than it advertised in the check out area

Date of experience: January 24, 2016
Illinois
1 review
5 helpful votes
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Bad company
January 24, 2016

There are better companies out there... look farther... I order a lot this is by far my worst one... that's what I get FREE!

Date of experience: January 24, 2016
Texas
11 reviews
24 helpful votes
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I have not recieved my order and it was supposed to be delivered between Jan 11-Jan 21. Today is the 23rd where is my order? Tried calling customer service but was told their voice mailbox was full, go figure. Also when i click on the tracking number to find out where my item is, it all comes up in chinese. How the hell am i supposed to know what it says. I will NEVER order from this company again!

Date of experience: January 23, 2016
New Jersey
1 review
7 helpful votes
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Too cheap to be true
January 23, 2016

While it does seem like this is a wholesale business with several different distributors, they don't seem to worry too much about the quality of the items being sent out. If they already have the option "This is a counterfeit item" as one of your choices as the reason for returning an item, it must be a pretty common problem. I spent $7 on a memory card here that turned out to be fake. I have to pay shipping to get a refund, but I'm not ready to go through the hassle and risk not getting any money back anyways. I guess Wish.com made some more money...

Date of experience: January 23, 2016
GB
1 review
6 helpful votes
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Absolute Rubbish!
January 22, 2016

I ordered several items, a couple have arrived, from CHINA, awaiting others. They are so incredibly awful, badly made and with appallingly cheap material, I can do nothing with them except pack them straight off to a charity shop. Buyers beware!

Date of experience: January 22, 2016
Thailand
2 reviews
106 helpful votes
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Is Wish real?
January 22, 2016

I want to order some products from wish, do I have any guarantee of wish product? I hope they are not scam and how long will it take to deliver good

Date of experience: January 22, 2016
New York
1 review
6 helpful votes
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“Stay away!"
January 22, 2016

I order three watches that never arrived. And for the stuff that arrived they took over a month to arrive. Most of their stuff are cheap and low quality. I had a pair of pants that tore up on me on the first day. That was a complete waste of money and time. You can go to Walmart, Kohls or Amazon for better quality at about the same price. Also they charged me for some unknown stuff. I tried going through my order history to identify what the extra charges are for but there were no evidence in there of any new orders other than the once that I was tracking. I called them multiple times and all I got was voicemail to call again later. I also messaged them multiple times through their customer support and it’s been two weeks with no response either. Just stay away if you don’t want to be ripped off or deal with the extra stress.

Date of experience: January 22, 2016
GB
1 review
8 helpful votes
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Amazing x
January 23, 2016

I love the items I bought from wish, it was really good quality and the perfect size. Even though it's really cheap, it's really good quality

Date of experience: January 21, 2016
Washington
1 review
2 helpful votes
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Poor customer service
January 22, 2016

Was sent the wrong item in two separate orders. One refunded my money (thankfully). The other would not unless the item was shipped back (which is understandable, but the refund wouldn't cover the shipping costs). So basically I would lose money either way. They made it seem (at long last) that they would refund the incorrect item, then reverted right back to the canned email "We're sorry you're unhappy with your order...". So frustrating. Recommended that you stay away.

Date of experience: January 21, 2016
Illinois
3 reviews
2 helpful votes
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Don't waste your time
January 22, 2016

Has taken over three weeks to even get the items to the United States. Still not even close to destination. Only good thing is PayPal. I have recourse if they try to steal my identity. You have no idea who you are dealing with. Anonymous cheap Chinese company

Date of experience: January 21, 2016
GB
2 reviews
23 helpful votes
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Surprisingly good
January 21, 2016

Using their conversion chart and reading reviews about going up a size, I ordered two tops. They arrived in less than 2 weeks, were of an OK quality and actually fit. The clothing has also washed well. I'm assuming it's an Asian site, and compared to other Asian companies I've used, its been a good experience for me.

Date of experience: January 21, 2016
New York
1 review
4 helpful votes
Follow Just D.
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I Wish I had never ordered stuff from them. Cheap * and the return shipping is 10x more expensive than the * you want to return. Items are going in the garbage or the yard sale bin. Items are NOT as represented on their site, and they (whoever they are) do not stand behind them. Avoid this thing like the plague.

*Language redacted by admin

Date of experience: January 21, 2016
India
1 review
2 helpful votes
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Wish is waste
January 21, 2016

I have ordered couple of clothing item through wish, still i haven't received any updates suddenly i have received email saying your order delivered... totally very bad experience with Wish team... so many gentleman's are suffering after ordering... Don't order anything through wish... Beware Buyers

Date of experience: January 21, 2016
Washington
2 reviews
5 helpful votes
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Fake USB Flash drive
January 21, 2016

I bought a thumb drive that was supposed to be 1 terabyte. I didn't think it was possible at such a low price. Of course, it wasn't. The computer shows it as having 960GB, but you can only copy about 20GB of material onto it before it stops working.

Date of experience: January 20, 2016
New York
2 reviews
4 helpful votes
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JUNK!
January 21, 2016

Got my order of 6 items. Cheap junk nothing as they say, pictures nicer then product broken parts... never again!

Date of experience: January 20, 2016
Georgia
1 review
3 helpful votes
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Same stuff on Ebay
January 21, 2016

All the Items they sell can be found on Ebay for cheaper and Ebay will back you up if something goes wrong. It still will take a moment to get to you since the stuff comes from China. Be aware you get what you paid for. I love shopping from China sellers they always have great prices if you do not expect to much.

Date of experience: January 20, 2016
New York
1 review
3 helpful votes
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BUYERS BEWARE!
January 20, 2016

THIS COMPANY IS NO GOOD! I BOUGHT THE PRODUCT "AGELESS" WHICH I HAVE USED MANY TIMES BEFORE, BUT WHEN I GOT IT FROM WISH IT WAS COMPLETELY FAKE! TRYING TO RETURN SOMETHING IS NOT POSSIBLE & TRYINGTO GET SOMEONE TO RESPOND TO AN EMAIL IS EVEN MORE UNHEARD OF! I HAD TO PUT A DISPUTE IN W/ MY CREDIT CARD! DO NOT BUY FROM THIS FAKE-$#*! COMPANY, YOU WILL BE SORRY!

Date of experience: January 20, 2016
India
1 review
3 helpful votes
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Product quality is bad
January 20, 2016

I have buy leather jacket few day back we recd but quality of product material like plastick and bad smale in material not geniun leather he mention in site in geniun but fake leather ok also stiching not proper fiting not proper overall product not buy from wish there is no brand also not in lable in product ok

Date of experience: January 19, 2016
Australia
1 review
17 helpful votes
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Okay, so I'm checking all of your reviews and some of them are positive and some are negative feedbacks. So i've ordered a lot if items on Wish and Geek app. I hope all the items I ordered from them will be delivered to me without any damages or any mistakes. I'm just really concerned about credit card. I've seen a lot of reviews concerning about their credit cards that their money was like stolen or something because of Wish and Geek. Right now, I am already concerned about it because it is my first time ordering items on the app using a creit card. I hope all the reviews about how their money was stolen from their cards because of the app won't happen to me and I also hope the items I have bought using my card will be delivered to me without any damages or mistakes. I hope they are not really a 'scam' or a 'fraud'. But right now, i just need or I'm asking for friend regarding stealing money from my card. If it happens to me (which I just hope and pray that it won't happen to me), what should I do and what will I do? Any helpful response or answers or tips are mostly appreciated. Thank you and have a great day ahead ya'll! :)

Date of experience: January 19, 2016