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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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The worst
January 28, 2016

I have ordered quite a few things from "wish". Everything was good at first, but my last two orders... about 90% never arrived. So you have to ask for refund, which usually works okay... but what is the point in all this? WORST shopping experience EVER! Not going to order again, nor my friends! Thanks for nothing.

Date of experience: January 28, 2016
New York
1 review
13 helpful votes
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Refunds.
January 28, 2016

I am waiting for my refunds on orders I canceled before the orders were processed. Will I ever get my money back or is this all a scam?

Date of experience: January 28, 2016
Tennessee
2 reviews
8 helpful votes
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It's iffy
January 29, 2016

For the most part, my experience with this website has been great. There are some items that are worrisome but that always depends on the "store" it comes from. I've only ever had one item(out of the ten or so that I have ordered)that didn't show up on time, but the company sent me a note apologizing and gave me a free little bag as compensation. My item then came about two weeks later.

Date of experience: January 28, 2016
North Carolina
1 review
2 helpful votes
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Were about to order this shoe rack which suppose to be free, click on to buy button, it changed from being free to costing $5.00 plus shipping and handling. What happened to it being free! Why you couldn't just say it's $5.00 plus shipping and handling. Why the lies? It's not a good look. Very bad for your business. I don't even want it now. Hard to deal with a company you can't even trust.

Date of experience: January 28, 2016
GB
1 review
1 helpful vote
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After sales
January 28, 2016

Bought a pocket watch (despite previous problems) which arrived really quickly, unfortunately it didn't work. Requested a refund and was reassured by wish that they had my back. Sadly that's as far as it went. Be aware if things go wrong you've had it. Time to look for a different site

Date of experience: January 28, 2016
Texas
1 review
3 helpful votes
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The worst app ever
January 28, 2016

I order 8 items only received 2 items,, requested a refund and they said give it 5 more days, never received nothing, please don't waste your time or money,, the worst

Date of experience: January 27, 2016
Canada
1 review
0 helpful votes
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You get what you pay for
January 28, 2016

Products are very low quality. Shipping takes long (but they say that on their website). Costumer service is horrible (no reply in weeks...) and they try to scam you if you don't pay attention. I bought a drone and the product description said: Drone Car UFO RTF HD +Camera 2MP
So, you would expect it to have a camera. But somewhere in very blurred basically unreadable letters it said that this item does not have the camera.
I will not buy here again!

Date of experience: January 27, 2016
Missouri
7 reviews
5 helpful votes
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Crappy service
January 27, 2016

Ordered stuff in November 2015 didn't receive till January 2016. Crappy quality and very cheap products. Looks nothing like the picture.

Date of experience: January 27, 2016
Virginia
1 review
1 helpful vote
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They won't return item!
January 27, 2016

I ordered some suede boots, and ordered 1/2 size larger because most said they run small. When I got them, they were of poor quality and I needed ANOTHER size larger. I have been trying to get the return shipping label e-mailed from the site and haven't gotten it with 5 attempts. Finally contacted customer service but haven't heard anything in 36 hours... I would never buy from this site again.

Date of experience: January 27, 2016
Wisconsin
3 reviews
2 helpful votes
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Pissed off!
January 27, 2016

I bought 4 items 2 of the 4 I got but one of them wasnt what I paid for it was a sauna belt that you had to plug into the wall but the plug wouldnt fit in any outlet and then another of my packages somehow got delievered to an old address in the same order what the hell and the last one was a no show 1 out of 4 items really -_- I dont have money to waste like this

Date of experience: January 27, 2016
North Carolina
2 reviews
3 helpful votes
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Purse insert
January 27, 2016

This site takes a little long to receive your order but considering that they come all the way from China I don't guess 2 weeks is all that long, the purse insert organizer is much nicer than I expected for the price. I may just use it out of a purse. This was my first time to do business with Wish and was more or less a trial run. They pass as long as I don't need my items in a rush.

Date of experience: January 27, 2016
Australia
1 review
5 helpful votes
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Misrepresent products
January 27, 2016

Bought a 1TB USB Flash Drive from them. It was counterfeit and not nearly the size represented.
Lodged a PayPal dispute and hope I get my money back.

Date of experience: January 26, 2016
Canada
1 review
5 helpful votes
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Does wish refund me?
January 27, 2016

My Paypal account says that i have received the refunds for cancelled orders but no money at all has been refunded to my bank account. Because of this i lost over 100 dollars. Please help

Date of experience: January 26, 2016
Florida
1 review
3 helpful votes
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I love wish, really do. I get my packages on time, but I have one dilemma. I'm trying to get a gift for my boyfriend "His and Her" and I can't mail it to his and my address. :(

Date of experience: January 26, 2016
GB
1 review
2 helpful votes
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Never received the item
January 26, 2016

I have order 2 items since Octuber 2015 never received them $#*!ers yet am asking for refund but no one is $#*!ing responding me.

Date of experience: January 26, 2016
Australia
1 review
8 helpful votes
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Wish.com
January 26, 2016

Wish looks totally legit, the domain itself can testify, if it hasn't been taken down as a scam then it must be legit in some form or another. I just bought a watch for $2, I personally don't care if it comes in the time limit, if I end up getting it it will be a good-looking watch for only $2! If it doesn't come at all then well, I've only spent 2 dollars and that's nothing to get upset about!

Date of experience: January 25, 2016
Georgia
1 review
6 helpful votes
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Wasted Money
January 26, 2016

I ordered 2 products a few weeks ago. After I paid for them, I got the confirmation in my inbox that they would be shipping soon. After that, I never got any more emails from them. So I went to log in to check on my orders... It said my e-mail address is non-existent in their database. It was existent when I ordered the products and they took my money! Lesson learned.

Date of experience: January 25, 2016
New York
1 review
7 helpful votes
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I like it
January 26, 2016

I hear a lot of people saying hat wish is a scam but its really kind of not. The only thing you need to watch out for is sizing... that's if you're buying clothes, since it comes from China and Asian sizes are much smaller. You also have to read reviews and see how other people like the item you want. Also look for pictures of other people with the item already delivered. If you do all that and still feel kind of scared buying the item then you shouldn't. Everything I have got off here including many of their coats and accessories have been perfect, exactly like pictures. You just need to read reviews if you don't then you setting yourself up, that's like every online shopping website

Date of experience: January 25, 2016
GB
1 review
0 helpful votes
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Ordered what looked like a nice rug in a nice colour. A light parcel arrived that looked like a cushion. It was a my "rug". Nothing like the colour in the photo and so flimsy and cheap. Ah well I thought I will return it. Logged on. Was asked to upload a photo b4 I could continue. Went home took a photo. Requested my email to send return label to and requested an upload of the label on the parcel! So I have to wait up to 7 days for them to email me a returns label and start the return all over again. Talk about making things difficult. The item did not come from a store in UK as it was tracked being imported so how much will the return be? So annoyed with the stress of this.

Date of experience: January 25, 2016
Missouri
1 review
3 helpful votes
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My opinion on wish
January 25, 2016

I really like wish I have ordered phone cases liquid tape and a necklace.the cases came in like 20 days but they were just a thin piece of plastic with a picture printed on it. But they are still cool! THe liquid tape works well and the necklace is beautiful.My friend bought the shirt picture me Rollin and she's is tiny and she where's I think kids 12-14 or whatever and she ordered a woman's small and it fit perfectly so order a size or 2 bigger with the clothes otherwise have fun with wish and read reviews!

Date of experience: January 25, 2016